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Win over that Difficult Customer with our Handling a Difficult Customer Training Course
Please that “difficult customer” with our Handling a Difficult Customer Training Course. Wouldn’t the world be a awesome place if every customer was a pleasure to deal with? We all know that is a fantasy land. So Exactly What is the best way to handle a Challenging customer? By Utilizing Dealing with Difficult Customers Training (or Dealing With Difficult Customers Course South Africa, Johannesburg, Cape Town, Durban), Your delegates will be taught Dealing With Stress abilities, how to build rapport, as well as recognizing certain body language.
Do the Impossible and win Over that Difficult Customer !
By utilizing our Handling a Challenging Customer program (or Dealing with Difficult Customers Training or Dealing With Difficult Customers Course South Africa, Johannesburg, Cape Town, Durban) your delegates will see an increase in customer service, productivity, as well as a decrease in unhappy customers. Your delegates will be provided a strong ability set including in-person as well as over the phone techniques, addressing complaints, as well as generating return business.
BOTI Offers: Dealing with Difficult Customers Training, Working with the Customer Over the Phone training, Sensitivity in Working with Customers training and Addressing Complaints training.
Recommended Prior Experience and Knowledge: Handling a Difficult Customer Training
The Dealing with Difficult Customers Training (or Dealing With Difficult Customers Course South Africa, Johannesburg, Cape Town, Durban) will assist delegates in understanding: Handling a Difficult Customer
For the Handling a Difficult Customer Training Course (or Dealing with Difficult Customers Training or Dealing With Difficult Customers Course South Africa, Johannesburg, Cape Town, Durban) it is advisable that you have the following experience/knowledge:
- None, course conducted in English
BOTI Offers: Dealing with Difficult Customers Training, Working with the Customer Over the Phone training, Sensitivity in Working with Customers training and Addressing Complaints training.
Course Outline: Handling a Difficult Customer Training
Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa
Key outcomes of the Dealing with Difficult Customers Training (or Dealing With Difficult Customers Course South Africa, Johannesburg, Cape Town, Durban) include:
BOTI’s Program Outline
Component 1: Starting Out
• Housekeeping matters and administration
• Pre-Assignment Assessment
• program Objectives
• The Parking Area
• activity Plan
Component 2: The Right Attitude Starts with You
• Be Grateful
• Keep Your Body Healthy
• Concentrate On Positive Thoughts
• Invoke Inner Peace
• Training Example
• Component 2: Assessment Queries
Component 3: Internal Dealing With Stress
• Irritability
• Unhappiness with Your Job
• Feeling Underappreciated
• Not Well-Rested
• Training Example
• Component 3: Assessment Queries
Component 4: External Dealing With Stress
• Office Furniture Not Ergonomically Sound
• High Noise Volume in the Office
• Rift with Co-Workers
• Demanding Supervisor
• Training Example
• Component 4: Assessment Queries
Component 5: Transactional Analysis
• Exactly What is Transactional Analysis?
• Parent
• Adult
• Child
• Training Example
• Component 5: Assessment Queries
Component 6: Why are Some Customers Challenging?
• They Have Truly Had a Bad Experience as well as Want to Vent
• They Have Truly Had a Bad Experience as well as Want Someone to be Held Accountable
• They Have Truly Had a Bad Experience as well as Want Resolution
• They Are Generally Unhappy
• Training Example
• Component 6: Assessment Queries
Component 7: Working with the Customer Over the Phone
• Pay Attention to the Customer’s Complaint
• Build Rapport
• Do Not Respond with Negative Words or Emotion
• Offer a Verbal Solution to Customer
• Training Example
• Component 7: Assessment Queries
Component 8: Working with the Customer In Person
• Pay Attention to the Customer’s Complaint
• Build Rapport
• Responding with Positive Words as well as Body Language
• Besides Words, Exactly What to Look For?
• Training Example
• Component 8: Assessment Queries
Component 9: Sensitivity in Working with Customers
• With Different Cultural Values
• Who are Angry
• Who Cannot Be Satisfied
• Who Are Rude
• Training Example
• Component 9: Assessment Queries
Component 10: Scenarios of Working with a Challenging Customer
• Culturally Diverse Customer
• Angry Customer
• Rude Customer
• Impossible to Please Customer
• Training Example
• Component 10: Assessment Queries
Component 11: Following up With a Customer Once You Have Addressed their particular Complaint
• Send the Customer an Email
• Handwritten or Typed Letter
• Call the Customer
• Mail the Customer a Small Token
• Training Example
Concluding• Component 11: Assessment Queries
Component 12: Concluding
• Wise Men’s words
• Assessment Of The Parking Area
• Key Learnings
• Further reading
• Evaluations as well as Completion Of activity Plans
”
BOTI Offers: Dealing with Difficult Customers Training, Working with the Customer Over the Phone training, Sensitivity in Working with Customers training and Addressing Complaints training.
Testimonials
J P Meyer – Serengeti Golf Club
‘’I received a lot of insight into the topic of dealing with customers and myself. The presentation, the manner and ‘Lynnaire’ way of doing things kept me focused and I achieved the goal of the day.’
Norleen Khumalo – Serengeti Golf Club
‘The course made me look at a situation in two ways considering what other people who are also involved think. Being able to express my views and being given the opportunity to participate was the best thing about this course. I came with a negative thought and am leaving with a positive thought for life.’
Melissa Stewart – Serengeti Golf Club
‘I definitely learnt how to deal with conflicting situations with clients, personal relationships and fellow employees. The best thing about this course was the fact that we were able to interact and participate as well. It didn’t just feel like a lecture where we had to sit and listen.’
Course duration and fees: Handling a Difficult Customer Training
Our one day training course is designed so that the knowledge acquired is applied practically, so that the business environment can be enhanced.
BOTI Offers: Dealing with Difficult Customers Training, Working with the Customer Over the Phone training, Sensitivity in Working with Customers training and Addressing Complaints training.
Testimonial
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In addition to the related public courses, we offer the above course across the country: Anytime, Anywhere. Click on the link to get an instant proposal or book your course NOW:
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BOTI Offers: Dealing with Difficult Customers Training, Working with the Customer Over the Phone training, Sensitivity in Working with Customers training and Addressing Complaints training.
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BOTI also offers: https://boti.co.za/improving-mindfulness-training-course/
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