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Quick Look Course Summary:Customer Service Excellence Training Course
Next Public Course Date:
Length: 1 day(s)
Price (at your venue): 1 Person R 3,982.50 EX VAT 3 Person R 2,729.81 EX VAT 10 Person R 1,885.40 EX VAT
Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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The customer is king, make your business his kingdom!
Our Customer Service workshop is aimed at participants who are in the customer service field and want to improve their knowledge of customer service basics. Some of the course outcomes are: organisation, communication, and personal motivation.
Customer Service Basics
- Understanding buying motivation
- The Service Culture
Customer Service Skills
- Organisation skills
- Communication factors
- Personal Motivation
Interacting with Customers
- Telephone and E-Mail Messages
Listening and Questioning
- Responding to Customers
- Resetting Expectations
- Working towards Solutions
- Customer Appreciation
- Follow-up Techniques
- The Implementation Phase
- Resources and Tools
Who should attend
This course is intended for persons working in sales and marketing.
**Quote does not include Any Exam Fees (if applicable)
IMPORTANT ACTION: Do Not Wait To Improve Your Skills.
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