Quick Look Course Summary:Customer Service Excellence Training Course Course
  • Next Public Course Date:

  • Length: 1 day(s)

  • Price: 1 Person R 3,982.50 EX VAT 3 Person R 2,509.17 EX VAT 10 Person R 1,795.98 EX VAT

  • Certification Type:ACREDDITED

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

Customer Service Excellence Training Course Course: Introduction

Our Customer Service workshop is aimed at participants who are in the customer service field and want to improve their knowledge of customer service basics. Some of the course outcomes are: organisation, communication, and personal motivation.

Customer Service Excellence Training Course Course :Course Outline

1. Customer Service Basics
Understanding buying motivation
The Service Culture

2. Customer Service Skills
Organisation skills
Communication factors
Personal Motivation

3. Interacting with Customers
Greeting
Telephone and E-Mail Messages
Rapport

4. Listening and Questioning
Listening
Questioning

5. Responding
Responding to Customers
Resetting Expectations
Working towards Solutions

6. Resolving Issues
Customer Appreciation
Follow-up Techniques

7. Practical Implementation
The Implementation Phase
Resources and Tools

Customer Service Excellence Training Course Course: Course Duration

1 day/s

Who should attend: Customer Service Excellence Training Course Course

This course is intended for persons working in sales and marketing.

**Quote does not include Any Exam Fees (if applicable)

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