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Quick Look Course Summary:Customer Service Excellence Training Course
  • Next Public Course Date:

  • Length: 1 day(s)

  • Price (at your venue): 1 Person R 3,982.50 EX VAT 3 Person R 2,729.81 EX VAT 10 Person R 1,885.40 EX VAT

  • Certification Type:ACREDDITED

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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The customer is king, make your business his kingdom!

Course Introduction

Our Customer Service workshop is aimed at participants who are in the customer service field and want to improve their knowledge of customer service basics. Some of the course outcomes are: organisation, communication, and personal motivation.

Course Outline

Customer Service Basics

  • Understanding buying motivation
  • The Service Culture

Customer Service Skills

  • Organisation skills
  • Communication factors
  • Personal Motivation

Interacting with Customers

  • Greeting
  • Telephone and E-Mail Messages
  • Rapport

Listening and Questioning

  • Listening
  • Questioning


  • Responding to Customers
  • Resetting Expectations
  • Working towards Solutions

Resolving Issues

  • Customer Appreciation
  • Follow-up Techniques

Practical Implementation

  • The Implementation Phase
  • Resources and Tools


Course Duration

1 day/s

Who should attend

This course is intended for persons working in sales and marketing.

**Quote does not include Any Exam Fees (if applicable)

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