Quick Look Course Summary:Customer Service Excellence Training Course Course
Next Public Course Date:
Length: 1 day(s)
Price: 1 Person R 3,982.50 EX VAT 3 Person R 2,729.81 EX VAT 10 Person R 1,885.40 EX VAT
Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
Customer Service Excellence Training Course Course: Introduction
Our Customer Service workshop is aimed at participants who are in the customer service field and want to improve their knowledge of customer service basics. Some of the course outcomes are: organisation, communication, and personal motivation.
Customer Service Excellence Training Course Course :Course Outline
1. Customer Service Basics
Understanding buying motivation
The Service Culture
2. Customer Service Skills
3. Interacting with Customers
Telephone and E-Mail Messages
4. Listening and Questioning
Responding to Customers
Working towards Solutions
6. Resolving Issues
7. Practical Implementation
The Implementation Phase
Resources and Tools
Customer Service Excellence Training Course Course: Course Duration
Who should attend: Customer Service Excellence Training Course Course
This course is intended for persons working in sales and marketing.
**Quote does not include Any Exam Fees (if applicable)
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