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Quick Look Course Summary:Customer Service Excellence Training Course
  • Next Public Course Date:

  • Length: 1 day(s)

  • Price (at your venue): 1 Person R 3,982.50 EX VAT 3 Person R 2,729.81 EX VAT 10 Person R 1,885.40 EX VAT

  • Certification Type:ACREDDITED

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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    The customer is king, make your business his kingdom!

    Course Introduction

    Our Customer Service workshop is aimed at participants who are in the customer service field and want to improve their knowledge of customer service basics. Some of the course outcomes are: organisation, communication, and personal motivation.

    Course Outline

    Customer Service Basics

    • Understanding buying motivation
    • The Service Culture

    Customer Service Skills

    • Organisation skills
    • Communication factors
    • Personal Motivation

    Interacting with Customers

    • Greeting
    • Telephone and E-Mail Messages
    • Rapport

    Listening and Questioning

    • Listening
    • Questioning

    Responding

    • Responding to Customers
    • Resetting Expectations
    • Working towards Solutions

    Resolving Issues

    • Customer Appreciation
    • Follow-up Techniques

    Practical Implementation

    • The Implementation Phase
    • Resources and Tools

     

    Course Duration

    1 day/s

    Who should attend

    This course is intended for persons working in sales and marketing.

    **Quote does not include Any Exam Fees (if applicable)

    IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

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