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Quick Look Course Summary:Conflict management and resolution skills training – BOTi Essential Course
  • Next Public Course Date:

  • Length: 1 day(s)

  • Price (at your venue): 1 Person R 4,475.00 EX VAT 3 Person R 3,399.06 EX VAT 10 Person R 2,529.41 EX VAT

  • Certification Type:ACREDDITED

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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    Conflict Management & Negotiation Skills Training: Course Introduction

    You simply can’t avoid it, if you’re not living in a cave, at some point you’ll need to manage someone’s else’s emotional state. Conflict management and resolution skills should be every working professional’s goal to master.

    This is our signature course and will prepare all attendees to management level by preparing and arming them with a variety of resolution styles and approaches

    Conflict Management & Negotiation Skills Training: Course Outline

    The Conflict Management Training (or  Conflict Management Courses, Conflict Resolution Training, Conflict Management Workshop, Dispute Resolution Training, Conflict Business, Conflict Solutions) outline is as follows:

    1. Defining Conflict

    What is conflict

    Positives and Negatives

    2. Types of conflict

    3. Open versus Hidden Conflict

    4. Spontaneous and Reflective Action

    5. Johari Windows

    The Johari Window

    My Window

    Case Study

    6. Stages of Conflict

    The Five Stages of Conflict

    The Conflict Process

    Conflict Outcomes

    Strategies for Dealing with Conflict

    7. Winning versus Negotiated Agreement

    8. Conflict Resolution Style Questionnaire



    Pro’s and Con’s

    9. Communication in Conflict Resolution

    The Communication Funnel

    Other Obstacles

    10. Active Listening

    11. Paraphrasing


    12. Questions for Resolving Conflict

    13. Body Language

    14. Seven steps to Conflict Resolution

    15. The Conflict/Opportunity Test

    Skills test

    16. Facilitating Conflict

    Facilitation Overview

    Venting Emotions

    Resolving the Issue

    Practical Application

    17. Setting Norms

    18. Interventions


    Different Scenarios

    Personal Action Plan

    Conflict Management & Negotiation Skills Training: Course Duration

    1 day/s

    Conflict Management & Negotiation Skills Training Course: Who should attend

    This course is intended for those who regularly handle situations that require good negotiatioin skills.

    **Quote does not include Any Exam Fees (if applicable)

    IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

    Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal


    Don’t delay. Skill up at BOTi Today.

    Realize incredible savings by sending more delegates

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