Quick Look Course Summary:Conflict management and resolution skills training – BOTi Essential Course
Next Public Course Date:
Length: 1 day(s)
Price: 1 Person R 3,982.50 EX VAT 3 Person R 2,729.81 EX VAT 10 Person R 1,885.40 EX VAT
Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
Conflict Management & Negotiation Skills Training: Course Introduction
You simply can’t avoid it, if you’re not living in a cave, at some point you’ll need to manage someone’s else’s emotional state. Conflict management and resolution skills should be every working professional’s goal to master.
This is our signature course and will prepare all attendees to management level by preparing and arming them with a variety of resolution styles and approaches
Conflict Management & Negotiation Skills Training: Course Outline
The Conflict Management Training (or Conflict Management Courses, Conflict Resolution Training, Conflict Management Workshop, Dispute Resolution Training, Conflict Business, Conflict Solutions) outline is as follows:
1. Defining Conflict
What is conflict
Positives and Negatives
2. Types of conflict
3. Open versus Hidden Conflict
4. Spontaneous and Reflective Action
5. Johari Windows
The Johari Window
6. Stages of Conflict
The Five Stages of Conflict
The Conflict Process
Strategies for Dealing with Conflict
7. Winning versus Negotiated Agreement
8. Conflict Resolution Style Questionnaire
Pro’s and Con’s
9. Communication in Conflict Resolution
The Communication Funnel
10. Active Listening
12. Questions for Resolving Conflict
13. Body Language
14. Seven steps to Conflict Resolution
15. The Conflict/Opportunity Test
16. Facilitating Conflict
Resolving the Issue
17. Setting Norms
Personal Action Plan
Conflict Management & Negotiation Skills Training: Course Duration
Conflict Management & Negotiation Skills Training Course: Who should attend
This course is intended for those who regularly handle situations that require good negotiatioin skills.
**Quote does not include Any Exam Fees (if applicable)
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