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Quick Look Course Summary:Microsoft Office Outlook 2010 or 2013 Beginners Course
  • Next Public Course Date:

  • Length: 1 day(s)

  • Price (at your venue): 1 Person R 3,982.50 EX VAT 3 Person R 2,729.81 EX VAT 10 Person R 1,885.40 EX VAT

  • Certification Type:Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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    Microsoft Office Outlook 2010 or 2013 Beginners Course: Introduction

    E-Mail is part of daily life, be it business or personal. Yet E-Mail protocol depends on whoever tells you what the protocol is. People tend to be far more informal with E-Mails than they should be, and the consequences of appearing uninformed or unprofessional can be disastrous. The Business Optimisation Training Institute offers several workshops on E-Mail and Microsoft Outlook, the world’s premier desktop application. Our first workshop is for beginners, entry level personnel and those who have never used Microsoft Outlook before. We offer a one day workshop at the completion of which, participants will receive a Certificate of Attendance. All workshop materials required by participants will be provided.

    Microsoft Office Outlook 2010 or 2013 Beginners Course :Course Outline

    1. An Introduction to Outlook 2010
    Connecting to Email Accounts
    Connecting to Hotmail Accounts
    Troubleshooting Connection Problems
    Connecting to Exchange Accounts
    Connecting to Internet Accounts

    2. A closer look at the Outlook Window
    The Outlook Program Window
    Outlook Modules
    The Ribbon and Backstage View
    Modules and Item Tabs
    The Mail Module
    Mail Module Views
    The Navigation Pane
    Message Windows
    The Calendar Module
    Calendar Options and Content
    The Calendar Window
    The Contacts Module
    The Contacts Module Content
    Record Contact Window
    Tasks Module Content
    Tasks Window

    3. Sending and Receiving E-Mails
    Creating an E-Mail
    Entering Content
    Saving and Sending Messages
    Inserting Flies as Attachments
    Troubleshooting File Types and Extensions
    Addressing Messages
    Troubleshooting Addressing Messages
    Viewing Messages and Attachments
    Viewing Conversations
    Customising the Reading Pane
    Viewing Reading Pane Content
    Marking Messages as Read
    Keyboard Shortcuts
    Viewing Sender Information
    Presence Icons
    Contact cards
    Replying to Messages

    4. Saving and Accessing Content Information
    Editing and Saving Contact Information
    Creating Contact Records
    Address Books
    Communication with Contacts
    Inserting Contact Information from Contact Records
    Selecting Recipients from Address Books
    Displaying Contact Record Views
    Customising User Fields
    Printing Contact Records

    5. Scheduling
    Scheduling and Editing Appointments
    Adding Public Holidays to a Calendar
    Creating an Appointment from a Message
    Scheduling and Editing Events
    Scheduling Meetings
    Changing and Cancelling Meetings
    Replying to Meeting Requests
    Displaying the Calendar Views
    Using the Date Navigator

    6. Tracking Tasks
    Creating a Task
    Task Options
    Creating Tasks from Outlook Items
    Updating Tasks
    Removing Tasks from the Task List
    Managing Task Assignments
    Delegating Tasks
    Accepting Delegated Tasks
    Displaying Views of Tasks
    Finding and Organising Tasks

    Microsoft Office Outlook 2010 or 2013 Beginners Course: Course Duration

    1 day/s

    Who should attend: Microsoft Office Outlook 2010 or 2013 Beginners Course

    This course is intended for novice users of Microsoft Outlook.

    **Quote does not include Any Exam Fees (if applicable)

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