Microsoft Office Outlook 2010 or 2013 Beginners Course: Introduction

E-Mail is part of daily life, be it business or personal. Yet E-Mail protocol depends on whoever tells you what the protocol is. People tend to be far more informal with E-Mails than they should be, and the consequences of appearing uninformed or unprofessional can be disastrous. The Business Optimisation Training Institute offers several workshops on E-Mail and Microsoft Outlook, the world’s premier desktop application. Our first workshop is for beginners, entry level personnel and those who have never used Microsoft Outlook before. We offer a one day workshop at the completion of which, participants will receive a Certificate of Attendance. All workshop materials required by participants will be provided.

Microsoft Office Outlook 2010 or 2013 Beginners Course :Course Outline

1. An Introduction to Outlook 2010
Connecting to Email Accounts
Connecting to Hotmail Accounts
Troubleshooting Connection Problems
Connecting to Exchange Accounts
Connecting to Internet Accounts

2. A closer look at the Outlook Window
The Outlook Program Window
Outlook Modules
The Ribbon and Backstage View
Modules and Item Tabs
The Mail Module
Mail Module Views
The Navigation Pane
Message Windows
The Calendar Module
Calendar Options and Content
The Calendar Window
The Contacts Module
The Contacts Module Content
Record Contact Window
Tasks Module Content
Tasks Window

3. Sending and Receiving E-Mails
Creating an E-Mail
Entering Content
Saving and Sending Messages
Inserting Flies as Attachments
Troubleshooting File Types and Extensions
Addressing Messages
Troubleshooting Addressing Messages
Viewing Messages and Attachments
Viewing Conversations
Customising the Reading Pane
Viewing Reading Pane Content
Marking Messages as Read
Keyboard Shortcuts
Viewing Sender Information
Presence Icons
Contact cards
Replying to Messages

4. Saving and Accessing Content Information
Editing and Saving Contact Information
Creating Contact Records
Address Books
Communication with Contacts
Inserting Contact Information from Contact Records
Selecting Recipients from Address Books
Displaying Contact Record Views
Customising User Fields
Printing Contact Records

5. Scheduling
Scheduling and Editing Appointments
Adding Public Holidays to a Calendar
Creating an Appointment from a Message
Scheduling and Editing Events
Scheduling Meetings
Changing and Cancelling Meetings
Replying to Meeting Requests
Displaying the Calendar Views
Using the Date Navigator

6. Tracking Tasks
Creating a Task
Task Options
Creating Tasks from Outlook Items
Updating Tasks
Removing Tasks from the Task List
Managing Task Assignments
Delegating Tasks
Accepting Delegated Tasks
Displaying Views of Tasks
Finding and Organising Tasks

Microsoft Office Outlook 2010 or 2013 Beginners Course: Course Duration

1 day/s

Who should attend: Microsoft Office Outlook 2010 or 2013 Beginners Course

This course is intended for novice users of Microsoft Outlook.

**Quote does not include Any Exam Fees (if applicable)

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