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Quick Look Course Summary:Facilitation Skills Training Course
  • Next Public Course Date:

  • Length: 2 day(s)

  • Price (at your venue): 1 Person R 8,150.00 EX VAT 3 Person R 6,453.04 EX VAT 10 Person R 4,713.75 EX VAT

  • Certification Type:Non-Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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    Facilitation Skills Training: Course Introduction

    • Like life coaching, the modern world has created a demand for facilitators, in this workshop we teach the skills successful facilitators need to have and the knowledge they need to know.
    • In today’s business environment, wherever there are a group of people working on the same service or product, you can be sure that at some stage you will need a facilitator.
    • Whether it’s to implement new changes or part of a bargaining council or to facilitate a project, the need is real and facilitation skills are becoming indispensable. These skills can add great value to any established company.

    Facilitation Skills Training: Course Outline

    1. Introduction

    • Pre workshop review
    • Workshop objectives

    2. Definition

    • Meaning of facilitation
    • Meaning of a facilitator
    • When is facilitation appropriate
    • Case study

    3. Process versus content

    • Process
    • Content
    • Facilitator’s focus
    • Case study

    4. Laying the groundwork

    • Choosing a facilitated approach
    • Planning for a facilitated meeting
    • Collecting data
    • Case study

    5. The Tuckman – Jensen model

    • Forming
    • Storming
    • Norming
    • Performing
    • Case study

    6. Building consensus

    • Encouraging participation
    • Gathering information
    • Presenting Information
    • Synthesizing and summarising
    • Case study

    7. Reaching a decision

    • Identifying options
    • Creating a short list
    • Choosing a solution
    • Using the Multi-Option Technique
    • Case study

    8. Dealing with difficult people

    • Addressing disruptions
    • Common types of difficult people
    • Helping the group resolve issues
    • Case study

    9. Addressing group dysfunction

    • Using ground rules to prevent dysfunction
    • Restating and reframing issues
    • Ways to restate or rephrase
    • Getting back on track
    • Case study

    10. About intervention

    • Why it may be necessary
    • When to intervene
    • Levels of intervention
    • Case study

    11. Intervention techniques

    • Using your processes
    • Boomerang it back
    • ICE: Identify, Check, Evaluate
    • Case study

    12. Topics not discussed

    • Post workshop overview

    Facilitation Skills Training: Course Duration

    2 days

    Facilitation Skills Course: Who should attend

    This course is intended for managers who negotiate regularly.

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