Facilitation Skills Training: Course Introduction

• Like life coaching, the modern world has created a demand for facilitators, in this workshop we teach the skills successful facilitators need to have and the knowledge they need to know.
• In today’s business environment, wherever there are a group of people working on the same service or product, you can be sure that at some stage you will need a facilitator.
• Whether it’s to implement new changes or part of a bargaining council or to facilitate a project, the need is real and facilitation skills are becoming indispensable. These skills can add great value to any established company.

Facilitation Skills Training: Course Outline

1. Introduction

• Pre workshop review
• Workshop objectives

2. Definition

• Meaning of facilitation
• Meaning of a facilitator
• When is facilitation appropriate
• Case study

3. Process versus content

• Process
• Content
• Facilitator’s focus
• Case study

4. Laying the groundwork

• Choosing a facilitated approach
• Planning for a facilitated meeting
• Collecting data
• Case study

5. The Tuckman – Jensen model

• Forming
• Storming
• Norming
• Performing
• Case study

6. Building consensus

• Encouraging participation
• Gathering information
• Presenting Information
• Synthesizing and summarising
• Case study

7. Reaching a decision

• Identifying options
• Creating a short list
• Choosing a solution
• Using the Multi-Option Technique
• Case study

8. Dealing with difficult people

• Addressing disruptions
• Common types of difficult people
• Helping the group resolve issues
• Case study

9. Addressing group dysfunction

• Using ground rules to prevent dysfunction
• Restating and reframing issues
• Ways to restate or rephrase
• Getting back on track
• Case study

10. About intervention

• Why it may be necessary
• When to intervene
• Levels of intervention
• Case study

11. Intervention techniques

• Using your processes
• Boomerang it back
• ICE: Identify, Check, Evaluate
• Case study

12. Topics not discussed

• Post workshop overview

Facilitation Skills Training: Course Duration

2 days

Facilitation Skills Course: Who should attend

This course is intended for managers who negotiate regularly.