Trusted Training Partners
Home / Non-Accredited / Soft Skills Non-Accredited / Facilitation Skills Training Course
Quick Look Course Summary:Facilitation Skills Training Course
-
Next Public Course Date:
-
Length: 2 day(s)
-
Price (at your venue): 1 Person R 8,761 EX VAT 3 Person R 6,937 EX VAT 10 Person R 5,067 EX VAT
-
Certification Type:Non-Accredited
-
Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
Get Free & personalised
Training Advice
Facilitation Skills Training: Course Introduction
- Like life coaching, the modern world has created a demand for facilitators, in this workshop we teach the skills successful facilitators need to have and the knowledge they need to know.
- In today’s business environment, wherever there are a group of people working on the same service or product, you can be sure that at some stage you will need a facilitator.
- Whether it’s to implement new changes or part of a bargaining council or to facilitate a project, the need is real and facilitation skills are becoming indispensable. These skills can add great value to any established company.
Facilitation Skills Training: Course Outline
1. Introduction
- Pre workshop review
- Workshop objectives
2. Definition
- Meaning of facilitation
- Meaning of a facilitator
- When is facilitation appropriate
- Case study
3. Process versus content
- Process
- Content
- Facilitator’s focus
- Case study
4. Laying the groundwork
- Choosing a facilitated approach
- Planning for a facilitated meeting
- Collecting data
- Case study
5. The Tuckman – Jensen model
- Forming
- Storming
- Norming
- Performing
- Case study
6. Building consensus
- Encouraging participation
- Gathering information
- Presenting Information
- Synthesizing and summarising
- Case study
7. Reaching a decision
- Identifying options
- Creating a short list
- Choosing a solution
- Using the Multi-Option Technique
- Case study
8. Dealing with difficult people
- Addressing disruptions
- Common types of difficult people
- Helping the group resolve issues
- Case study
9. Addressing group dysfunction
- Using ground rules to prevent dysfunction
- Restating and reframing issues
- Ways to restate or rephrase
- Getting back on track
- Case study
10. About intervention
- Why it may be necessary
- When to intervene
- Levels of intervention
- Case study
11. Intervention techniques
- Using your processes
- Boomerang it back
- ICE: Identify, Check, Evaluate
- Case study
12. Topics not discussed
- Post workshop overview
Facilitation Skills Training: Course Duration
2 days
Facilitation Skills Course: Who should attend
This course is intended for managers who negotiate regularly.
Frequently Asked Questions
Is this course accredited?
BOTI offers a mix of SETA-accredited, internationally-certified (VMEdu) and non-accredited skills-programme courses. Please confirm a specific course's accreditation status with us when you enquire. All delegates receive a certificate of completion.
Can this course be delivered in-house at our premises?
Yes. Every BOTI course can be delivered on-site at your offices anywhere in South Africa, or at a scheduled public venue, and can be customised to your team and industry.
How do I book or get a quote?
Use the enquiry form on this page for a tailored quote, or call 011 882 8853 / email [email protected]. The course length and next public course date are shown in the Quick Look summary.
Can this training count towards our B-BBEE scorecard?
Yes - skills development training can contribute to your B-BBEE scorecard, and where learnerships apply you may also access SETA grants and the Section 12H tax allowance. Ask us how to structure it for maximum points.
Do you tailor the training to our industry?
Yes. Our training is built around your business, using practical, real-world examples relevant to your team and sector.