Quick Look Course Summary:Facilitation Skills Training – BOTi Advanced Course
  • Next Public Course Date:

  • Length: 2 day(s)

  • Price (at your venue): 1 Person R 7,307.50 EX VAT 3 Person R 5,302.11 EX VAT 10 Person R 3,613.29 EX VAT

  • Certification Type:Non-Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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Facilitation Skills Training: Course Introduction

  • Like life coaching, the modern world has created a demand for facilitators, in this workshop we teach the skills successful facilitators need to have and the knowledge they need to know.
  • In today’s business environment, wherever there are a group of people working on the same service or product, you can be sure that at some stage you will need a facilitator.
  • Whether it’s to implement new changes or part of a bargaining council or to facilitate a project, the need is real and facilitation skills are becoming indispensable. These skills can add great value to any established company.

Facilitation Skills Training: Course Outline

1. Introduction

  • Pre workshop review
  • Workshop objectives

2. Definition

  • Meaning of facilitation
  • Meaning of a facilitator
  • When is facilitation appropriate
  • Case study

3. Process versus content

  • Process
  • Content
  • Facilitator’s focus
  • Case study

4. Laying the groundwork

  • Choosing a facilitated approach
  • Planning for a facilitated meeting
  • Collecting data
  • Case study

5. The Tuckman – Jensen model

  • Forming
  • Storming
  • Norming
  • Performing
  • Case study

6. Building consensus

  • Encouraging participation
  • Gathering information
  • Presenting Information
  • Synthesizing and summarising
  • Case study

7. Reaching a decision

  • Identifying options
  • Creating a short list
  • Choosing a solution
  • Using the Multi-Option Technique
  • Case study

8. Dealing with difficult people

  • Addressing disruptions
  • Common types of difficult people
  • Helping the group resolve issues
  • Case study

9. Addressing group dysfunction

  • Using ground rules to prevent dysfunction
  • Restating and reframing issues
  • Ways to restate or rephrase
  • Getting back on track
  • Case study

10. About intervention

  • Why it may be necessary
  • When to intervene
  • Levels of intervention
  • Case study

11. Intervention techniques

  • Using your processes
  • Boomerang it back
  • ICE: Identify, Check, Evaluate
  • Case study

12. Topics not discussed

  • Post workshop overview

Facilitation Skills Training: Course Duration

2 days

Facilitation Skills Course: Who should attend

This course is intended for managers who negotiate regularly.

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