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Quick Look Course Summary:High Performance Teams Inside the Company (1 day)
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Length: 1 day(s)
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Price (at your venue): 1 Person R 5,654 EX VAT 3 Person R 3,982 EX VAT 10 Person R 2,954 EX VAT
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Certification Type:Non-Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
High Performance Teams (Inside the Company) – self-paced online, 6 months’ access: R950 per learner (ex VAT); teams of 10 or more pay less.
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High Performance Teams Inside the Company (1 day)
Team leaders who know how to build an on-site team that performs at a high level – and how to keep it there without burning people out.
A high-performing team is every manager's goal, but high performance has a dark side: internal competition, burnout, fear of failure and good people leaving. This high performance teams training shows junior and middle managers how to build and lead a team that produces quality results consistently – and how to sustain it without those costs.
The course is designed for teams that work together on site – in an office, branch, plant or contact centre – where the way people interact every day decides the results. Delegates look at what high-performing teams have in common, the team leader's role in training, feedback and problem solving, and the personal traits that make leaders worth following: vision, patience, humility, humour, courage and gratitude. They then turn to motivation and retention – praise and criticism that work, one-on-one time with each team member, and visibility, reward and mentoring for top performers.
Each topic is anchored in case studies and short exercises. Delegates finish by assessing their own team against the characteristics of high performance and planning the specific actions that will lift its results. Leaders of remote or hybrid teams should look at the High Performance Teams Remote course, which pursues the same goal for a team that rarely shares a room.
Why this course
For your organisation
- Teams that deliver quality results consistently, not in bursts
- Fewer resignations among top performers
- Healthier competition and less burnout
- Team leaders who build a problem-solving climate rather than a blame culture
For your delegates
- A clear picture of what high performance looks like in your team
- Practical ways to motivate and recognise team members
- Tools to keep your best people
- An action plan to lift your team's results
What delegates will be able to do
- Describe the benefits and characteristics of high-performing teams
- Recognise and manage the risks of high performance, such as unhealthy competition, turnover and fear of failure
- Build shared understanding of goals and give the team the knowledge it needs
- Encourage productive interaction and run team meetings that reach decisions
- Carry out the team leader's role in training, timely feedback and problem solving
- Develop the personal traits that help leaders lead high-performing teams
- Motivate team members with praise, constructive criticism and individual attention
- Apply practical steps to keep high performers
- Lift team performance through clear authority, good questions and quick resolution of differences
Who should attend
Team leaders, supervisors and junior and middle managers who lead teams that work together on site – in offices, branches, plants or contact centres – and want to raise and sustain their team's performance.
Course outline
Day 1 – Building and sustaining a high-performing team on site
High performance: the upside and the downside
- Benefits: loyalty, productivity, collaboration and visibility
- Risks: unhealthy competition, turnover, output at any cost and fear of failure
- Managing the risks before they damage the team
- Case study: a top team that started losing people
What high-performing teams have in common
- A shared understanding of the bigger picture
- Common goals everyone can state
- Working together across roles
- Consistently producing quality work
- Self-assessment: how your team scores
Building and leading the team
- Making sure everyone understands the goals and their role
- Giving the team the knowledge and resources it needs
- Encouraging productive interaction in the workplace
- Running meetings that produce decisions
- The team leader's role: training, timely feedback, learning from mistakes and a problem-solving climate
The leader people follow
- Vision and patience
- Humility and humour
- Courage and respect for the rules
- Tolerance and gratitude
- Self-assessment and development priorities
Motivating and retaining high performers
- Letting people aim high
- Criticism that corrects without crushing
- Generous, specific praise
- One-on-one time with each team member
- Keeping top performers: visibility, interesting work, reward and mentors
Lifting team performance
- Clear authority and decision rights
- Asking questions instead of giving answers
- Resolving differences quickly
- Reaching agreement the whole team supports
- Team action plan and close
How it is delivered
One day, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20; case studies tailored to your sector on request. Workbook, team self-assessment and an action plan included. We deliver it at your offices in Johannesburg, Pretoria, Durban, Cape Town and anywhere else in South Africa, at a BOTI venue in Johannesburg, or live online for teams in different places.
What our clients say
“The training was well received and we were impressed by the knowledge of the facilitators and the quality of overall training.”
“The training went well, and judging by the feedback from the evaluation forms we received, we were impressed by the knowledge of the facilitator and the quality of training overall.”
“The feedback received from them was great. The material was easy to understand, and the trainer was very patient and friendly.”
Frequently asked questions
Can you run this course at our offices?
Yes. Most groups are trained at the client's premises anywhere in South Africa; we can also host it at a BOTI venue or deliver it live online.
How many people can attend?
From one delegate to groups of 20. The price per delegate drops as the group grows – see the price table, or ask us for a quote.
Is it accredited?
No – it is a non-accredited short course and delegates receive a BOTI certificate of attendance.
What is the difference between this course and High Performance Teams Remote?
Both aim at the same result. This course is for leaders of teams that work together on site, where daily interaction, meetings and face-to-face feedback drive performance. High Performance Teams Remote covers leading remote and hybrid teams: online communication, virtual meetings and managing performance at a distance.
Can the case studies reflect our own team?
Yes. Tell us about your team's situation beforehand – growth, high turnover, a drop in quality – and the facilitator builds it into the exercises.
Can you run this course in Johannesburg, Cape Town or Durban?
Yes. We train on site at your offices in Johannesburg, Pretoria, Durban, Cape Town and across South Africa, at a BOTI venue in Johannesburg, or live online so a team spread over several offices can attend together.
Related courses
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Contact us now – we reply within 15 minutes during office hours
Monday to Friday, 08:00–17:00. After hours, we reply on the next working day – or call 011 882 8853.