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Quick Look Course Summary:Delivering Constructive Criticism Course
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Next Public Course Date:
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Length: 1 day(s)
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Price (at your venue): 1 Person R 4,811 EX VAT 3 Person R 3,654 EX VAT 10 Person R 2,719 EX VAT
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Certification Type:Non-Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Delivering Constructive Criticism Course
Duration: 1 day
Introduction
But you only want to help. Nobody likes being criticised, however there are times when we must make allowances for constructive criticism. This requires a degree of finesse because constructive criticism delivered badly can seem like a personal attack. With this in mind we offer a workshop for supervisors and managers to learn how to motivate and offer constructive criticism to employees.
Course Outline
1. Introduction
Topics for discussion
Related topics
Pre workshop review
Workshop objectives
2. When feedback should occur
Repeated events or behaviour
Breech in company policy
Stepping up from informal feedback
Immediately after event
Case study
3. Preparation and planning
Gather the facts on the issue
Practice voice tone
Create an action plan
Keep written records
Case study
4. Choosing a time and place
Check your ego
Criticise in private, praise in public
Face to face feedback
Create a safe atmosphere
Case study
5. During the session (1)
The feedback sandwich
Monitor body language
Check for understanding
Active listening
Case study
6. During the session (2)
Set goals
Be collaborative
Ask for a self assessment
Keep emotions in check
Case study
7. Setting goals
SMART Goals
The Three P’s
Ask for input
Be specific
Case study
8. Diffusing anger and negative emotions
Choose the correct words
Stay on topic
Empathise
Avoid “you” messages
Case study
9. Avoid the following
Attacking or blaming
Not allowing the person to speak
Patronisation
Becoming emotional
Case study
10. After the session (1)
Set up a follow up meeting
Make sure you’re available
Be specific with instructions
Provide support and resources
Case study
11. After the session (2)
Focus on the future
Measuring results
Checking if the action plan was followed
Monitoring improvement
Case study
12. Topics not discussed
Related topics
Lessons learned
Post workshop overview
Completion of action plans and evaluation
Who should attend this course?
This course is intended for managers and supervisors in order to deliver constructive criticism to employees.
Frequently Asked Questions
Is this course accredited?
No. This course is delivered as a practical, facilitator-led skills programme and delegates receive a BOTI certificate of attendance. If you need a credit-bearing outcome for B-BBEE skills development, SETA grant or learnership purposes, ask us about our accredited qualifications, skills programmes and unit standards.
Can this course be delivered in-house at our premises?
Yes. Every BOTI course can be delivered on-site at your offices anywhere in South Africa, or at a scheduled public venue, and can be customised to your team and industry.
How do I book or get a quote?
Use the enquiry form on this page for a tailored quote, or call 011 882 8853 / email [email protected]. The course length and next public course date are shown in the Quick Look summary.
Can this training count towards our B-BBEE scorecard?
Spend on this course still counts as skills development expenditure for B-BBEE purposes, but it does not count as accredited training spend, and the Codes limit how much non-accredited training can contribute. Please confirm the treatment with your skills development facilitator or B-BBEE verification agency.
Do you tailor the training to our industry?
Yes. Our training is built around your business, using practical, real-world examples relevant to your team and sector.