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Quick Look Course Summary:Delivering Constructive Criticism Course
  • Next Public Course Date:

  • Length: 1 day(s)

  • Price (at your venue): 1 Person R 4,475.00 EX VAT 3 Person R 3,399.06 EX VAT 10 Person R 2,529.41 EX VAT

  • Certification Type:Non-Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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    Delivering Constructive Criticism Course

    Course Introduction

    But you only want to help. Nobody likes being criticised, however there are times when we must make allowances for constructive criticism. This requires a degree of finesse because constructive criticism delivered badly can seem like a personal attack. With this in mind we offer a workshop for supervisors and managers to learn how to motivate and offer constructive criticism to employees.

    Course Outline

    1. Introduction
    Topics for discussion
    Related topics
    Pre workshop review
    Workshop objectives

    2. When feedback should occur
    Repeated events or behaviour
    Breech in company policy
    Stepping up from informal feedback
    Immediately after event
    Case study

    3. Preparation and planning
    Gather the facts on the issue
    Practice voice tone
    Create an action plan
    Keep written records
    Case study

    4. Choosing a time and place
    Check your ego
    Criticise in private, praise in public
    Face to face feedback
    Create a safe atmosphere
    Case study

    5. During the session (1)
    The feedback sandwich
    Monitor body language
    Check for understanding
    Active listening
    Case study

    6. During the session (2)
    Set goals
    Be collaborative
    Ask for a self assessment
    Keep emotions in check
    Case study

    7. Setting goals
    SMART Goals
    The Three P’s
    Ask for input
    Be specific
    Case study

    8. Diffusing anger and negative emotions
    Choose the correct words
    Stay on topic
    Avoid “you” messages
    Case study

    9. Avoid the following
    Attacking or blaming
    Not allowing the person to speak
    Becoming emotional
    Case study

    10. After the session (1)
    Set up a follow up meeting
    Make sure you’re available
    Be specific with instructions
    Provide support and resources
    Case study

    11. After the session (2)
    Focus on the future
    Measuring results
    Checking if the action plan was followed
    Monitoring improvement
    Case study

    12. Topics not discussed
    Related topics
    Lessons learned
    Post workshop overview
    Completion of action plans and evaluation

    Course Duration

    1 day/s

    Who should attend

    This course is intended for managers and supervisors in order to deliver constructive criticism to employees.

    **Quote does not include Any Exam Fees (if applicable)

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