Delivering Constructive Criticism Course

Course Introduction

But you only want to help. Nobody likes being criticised, however there are times when we must make allowances for constructive criticism. This requires a degree of finesse because constructive criticism delivered badly can seem like a personal attack. With this in mind we offer a workshop for supervisors and managers to learn how to motivate and offer constructive criticism to employees.

Course Outline

1. Introduction
Topics for discussion
Related topics
Pre workshop review
Workshop objectives

2. When feedback should occur
Repeated events or behaviour
Breech in company policy
Stepping up from informal feedback
Immediately after event
Case study

3. Preparation and planning
Gather the facts on the issue
Practice voice tone
Create an action plan
Keep written records
Case study

4. Choosing a time and place
Check your ego
Criticise in private, praise in public
Face to face feedback
Create a safe atmosphere
Case study

5. During the session (1)
The feedback sandwich
Monitor body language
Check for understanding
Active listening
Case study

6. During the session (2)
Set goals
Be collaborative
Ask for a self assessment
Keep emotions in check
Case study

7. Setting goals
SMART Goals
The Three P’s
Ask for input
Be specific
Case study

8. Diffusing anger and negative emotions
Choose the correct words
Stay on topic
Empathise
Avoid “you” messages
Case study

9. Avoid the following
Attacking or blaming
Not allowing the person to speak
Patronisation
Becoming emotional
Case study

10. After the session (1)
Set up a follow up meeting
Make sure you’re available
Be specific with instructions
Provide support and resources
Case study

11. After the session (2)
Focus on the future
Measuring results
Checking if the action plan was followed
Monitoring improvement
Case study

12. Topics not discussed
Related topics
Lessons learned
Post workshop overview
Completion of action plans and evaluation

Course Duration

1 day/s

Who should attend

This course is intended for managers and supervisors in order to deliver constructive criticism to employees.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

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