Middle Manager Course

Introduction

This course teaches middle managers how to co-ordinate between employees and senior management.

Middle Manager Course

Course Outline

Managers ensure that the business or the organisation of business runs smoothly. Being a manager is not being a boss, it is co-ordinating and orchestrating a team based on the vision, mission and goals of the business. Middle management’s responsibility is directing the decisions made by senior management into practice by the employees and ensuring that those decisions are beneficial to both the employee and senior management. There are as many different managers as there are different people; however, to make a sweeping generalisation: A successful manager has the following characteristics of integrity, they are honest and trustworthy, they are effective communicators, they are analytical thinkers, they are self-confident and they are focused. Effective management is task oriented and develop strategies to attain goals. Their goals are based on priorities and they consistently evaluate their work processes for ways to improve the current method. Efficient management is work oriented and they strive to keep the present system running well. They adhere strictly to job requirement and monitor work and procedures.

Besides workplace ethics, and making ethical decisions, managers should also be aware of and take part in the company’s social responsibility. This is reflected in their vision and mission and could include things like green energy, recycling, community programs, rewarding their customers for loyalty and networking with other businesses who share the company’s core values. Managers are responsible for making decisions and implementing decisions from senior management. Effective managers use the rational decision-making process to make decisions.TIP: Rational Decision-Making: Define the decision: Determine what the decision is and why it is necessary to make a decision first. Determine the reason: This should be based on company rules, company policy and the vision of the company. Evaluate the criteria: Evaluate the reasons and make sure the decision furthers the company’s objectives and the team goals. Explore options: Brainstorm different solutions. Rate options: Evaluate and rate the solutions for priority and effectiveness before implementing the decision. Managers are in control of tasks and operations, there are some things they need to consider when implanting control, such as the overall standard, managers need to create a system to check the standard and overall performance. Once the standard has been established, managers need to measure it, give feedback to senior management and give feedback to employees. If performance is below par, middle managers need to take action to bring performance back up to standard. It will also be up to middle management to correct flaws and discipline employees who are performing below standard. We round this course off with a look at organisational strategies such as sustainable competitive advantage and why innovation matters.

1. Introduction
Workshop objectives
Pre workshop review

2. Middle management
Definition
Purpose
Skills
Purpose of management
Case study

3. Ethics and social responsibility
Ethical workplace behaviour
Unethical workplace behaviour
Ethical decisions
Social responsibility
Case study

4. Managing Information
Why information matters
Importance of information
Useful information
Getting and sharing information
Case study

5. Decision making
Rational decision making
Steps to rational decision making
Limits to rational decision making
Improving decision making
Case study

6. Control
Basics of control
The control process
Necessary or possible
How and what to control
Control methods
Organisational strategy
Case study

7. Competitive advantage
Strategy making progress
Corporate, Industry, Firm Level Strategies
Case study

8. Innovation and change
Organisational Innovation
Why innovation matters
Managing Innovation
Organisational change
Why change occurs and why it matters
Managing Change
Case study

9. Organisational Structures and process
Departmentalisation
Organisational Authority
Job Design
Designing organisational process
Case study

10. Managing teams
Pro’s and con’s
Kinds of teams
Work team characteristics
Work team effectiveness
Case study

11. Motivation and leadership
Basics of motivation
Equity theory
Expectancy theory
Leadership defined
Situational leadership
Strategic leadership
Case study

12. Topics not discussed
Post workshop overview

Middle Manager Course

Course Duration

1 day/s

Who should attend

Middle Manager Course

This is a managerial course for middle management.

**Quote does not include Any Exam Fees (if applicable)

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