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Quick Look Course Summary:Middle Manager Course
  • Next Public Course Date:

  • Length: 1 day(s)

  • Price (at your venue): 1 Person R 4,475.00 EX VAT 3 Person R 3,399.06 EX VAT 10 Person R 2,529.41 EX VAT

  • Certification Type: Non-Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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    Middle Manager Course


    This course teaches middle managers how to co-ordinate between employees and senior management.

    Middle Manager Course

    Course Outline

    Managers ensure that the business or the organisation of business runs smoothly. Being a manager is not being a boss, it is co-ordinating and orchestrating a team based on the vision, mission and goals of the business. Middle management’s responsibility is directing the decisions made by senior management into practice by the employees and ensuring that those decisions are beneficial to both the employee and senior management. There are as many different managers as there are different people; however, to make a sweeping generalisation: A successful manager has the following characteristics of integrity, they are honest and trustworthy, they are effective communicators, they are analytical thinkers, they are self-confident and they are focused. Effective management is task oriented and develop strategies to attain goals. Their goals are based on priorities and they consistently evaluate their work processes for ways to improve the current method. Efficient management is work oriented and they strive to keep the present system running well. They adhere strictly to job requirement and monitor work and procedures.

    Besides workplace ethics, and making ethical decisions, managers should also be aware of and take part in the company’s social responsibility. This is reflected in their vision and mission and could include things like green energy, recycling, community programs, rewarding their customers for loyalty and networking with other businesses who share the company’s core values. Managers are responsible for making decisions and implementing decisions from senior management. Effective managers use the rational decision-making process to make decisions.TIP: Rational Decision-Making: Define the decision: Determine what the decision is and why it is necessary to make a decision first. Determine the reason: This should be based on company rules, company policy and the vision of the company. Evaluate the criteria: Evaluate the reasons and make sure the decision furthers the company’s objectives and the team goals. Explore options: Brainstorm different solutions. Rate options: Evaluate and rate the solutions for priority and effectiveness before implementing the decision. Managers are in control of tasks and operations, there are some things they need to consider when implanting control, such as the overall standard, managers need to create a system to check the standard and overall performance. Once the standard has been established, managers need to measure it, give feedback to senior management and give feedback to employees. If performance is below par, middle managers need to take action to bring performance back up to standard. It will also be up to middle management to correct flaws and discipline employees who are performing below standard. We round this course off with a look at organisational strategies such as sustainable competitive advantage and why innovation matters.

    1. Introduction
    Workshop objectives
    Pre workshop review

    2. Middle management
    Purpose of management
    Case study

    3. Ethics and social responsibility
    Ethical workplace behaviour
    Unethical workplace behaviour
    Ethical decisions
    Social responsibility
    Case study

    4. Managing Information
    Why information matters
    Importance of information
    Useful information
    Getting and sharing information
    Case study

    5. Decision making
    Rational decision making
    Steps to rational decision making
    Limits to rational decision making
    Improving decision making
    Case study

    6. Control
    Basics of control
    The control process
    Necessary or possible
    How and what to control
    Control methods
    Organisational strategy
    Case study

    7. Competitive advantage
    Strategy making progress
    Corporate, Industry, Firm Level Strategies
    Case study

    8. Innovation and change
    Organisational Innovation
    Why innovation matters
    Managing Innovation
    Organisational change
    Why change occurs and why it matters
    Managing Change
    Case study

    9. Organisational Structures and process
    Organisational Authority
    Job Design
    Designing organisational process
    Case study

    10. Managing teams
    Pro’s and con’s
    Kinds of teams
    Work team characteristics
    Work team effectiveness
    Case study

    11. Motivation and leadership
    Basics of motivation
    Equity theory
    Expectancy theory
    Leadership defined
    Situational leadership
    Strategic leadership
    Case study

    12. Topics not discussed
    Post workshop overview

    Middle Manager Course

    Course Duration

    1 day/s

    Who should attend

    Middle Manager Course

    This is a managerial course for middle management.

    **Quote does not include Any Exam Fees (if applicable)

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