Home / Accredited / SETA Qualifications / National Certificate: Business Administration Services (NQF Level 2)
Quick Look Course Summary:National Certificate: Business Administration Services (NQF Level 2)
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Length: 24 day(s)
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Price (at your venue): 1 Person R 66,435 EX VAT 3 Person R 40,625 EX VAT 10 Person R 28,473 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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National Certificate: Business Administration Services (NQF Level 2)
Entry-level administrative staff gain a nationally recognised NQF Level 2 qualification and the everyday office skills the job demands.
Every organisation depends on its administrative staff – clerks, receptionists, administrative assistants and secretaries – and on how well they handle calls, records, customers and data. The National Certificate: Business Administration Services is the business administration NQF 2 qualification for entry-level administration (SAQA ID 23833, 130 credits). Its competencies are generic, so they apply to businesses in every sector and to non-commercial organisations such as clubs and charities.
BOTI delivers it as 24 contact days over 12 months. The core covers information handling, communication, customer service, technology, personal organisation, self-development, teamwork, and business policies and procedures: customer enquiries, professional behaviour, basic financial transactions, health and safety, records and confidentiality, telephone calls, time management, office equipment and basic computer use. Fundamentals build reading, writing, spoken communication and mathematical literacy. The elective component allows specialisation in areas such as reception, executive administration, or financial services and banking, or in the learner's own field.
BOTI delivers the qualification under its Services SETA accreditation (12582), and new enrolments are open until 30 June 2028. Learners who complete it have the competencies they need to move on to the National Certificate: Business Administration Services at NQF Level 3.
Watch a short introduction
Why this course
For your organisation
- Entry-level administrators who work to a professional, consistent standard
- Better handling of customers, calls, records and confidential information
- A recognised NQF Level 2 qualification for your administrative staff
- A clear learning path for administrators from NQF Level 2 upwards
- Accredited training that supports your workplace skills plan
For your delegates
- A full qualification of 130 credits at NQF Level 2
- Practical office skills used from the first week
- Stronger reading, writing and workplace numeracy
- Access to the NQF Level 3 business administration qualification
What delegates will be able to do
- Handle customer enquiries and telephone calls professionally
- Keep the records your industry requires and protect confidential information
- Process basic financial transactions and numerical and text data accurately
- Use a personal computer, e-mail and word processing for everyday office tasks
- Organise your own work and manage your time within business processes
- Operate and look after office equipment safely
- Work effectively in a team and maintain good working relationships
- Contribute to health, safety and security in the workplace
- Explain how your organisation is structured and how it fits its business environment
Who should attend
Individuals who are, or wish to be, involved in administration in any organisation or sector, including non-commercial organisations such as clubs and charities: new administrative staff, clerks, receptionists, administrative assistants and junior secretaries.
Course outline
Day Part 1 – Core unit standards: working in an office
Customers, calls and professional conduct
- 14338 – Attending to customer enquiries in an office (NQF 2, 2 credits)
- 14348 – Handling incoming and outgoing telephone calls (NQF 2, 3 credits)
- 14359 – Professional behaviour in a business environment (NQF 2, 5 credits)
- 14349 – Receiving and carrying out instructions (NQF 2, 2 credits)
- 11235 – Effective working relationships with colleagues (NQF 3, 1 credit)
Information, records and transactions
- 14339 – Workplace records, evidence and confidentiality (NQF 2, 5 credits)
- 14340 – Maintaining an existing information system (NQF 2, 4 credits)
- 14346 – Processing numerical and text data (NQF 2, 2 credits)
- 14353 – Basic financial transactions (NQF 2, 3 credits)
Organising work and the workplace
- 14342 – Managing time and work processes (NQF 2, 4 credits)
- 8618 – Organising yourself in the workplace (NQF 2, 3 credits)
- 8420 – Working in a team (NQF 2, 4 credits)
- 110064 – Health, safety and security of the workplace (NQF 2, 4 credits)
- 8104 – Operating and caring for office equipment (NQF 2, 2 credits)
The business environment
- 14344 – Understanding a selected business environment (NQF 2, 10 credits)
- 14343 – The structure of an organisation as a workplace (NQF 2, 8 credits)
- 14341 – Keeping up with current affairs in your industry (NQF 2, 4 credits)
Computer skills
- 7547 – Operating a personal computer system (NQF 2, 6 credits)
- 7566 – Operating computer peripherals (NQF 2, 3 credits)
- 7568 – Producing word processing documents with basic functions (NQF 2, 3 credits)
- 7571 – Sending and receiving e-mail (NQF 2, 3 credits)
Day Part 2 – Fundamental unit standards: communication and mathematical literacy
Communication
- 8963 – Accessing and using information from texts (NQF 2, 5 credits)
- 8962 – Maintaining and adapting spoken communication (NQF 2, 5 credits)
- 8965 – Responding to literary texts (NQF 2, 5 credits)
- 8964 – Writing for a defined context (NQF 2, 5 credits)
Mathematical literacy
- 9009 – Basic statistics and probability for everyday problems (NQF 2, 3 credits)
- 7480 – Rational and irrational numbers and number systems (NQF 2, 3 credits)
- 12444 – Measuring, estimating and calculating in two dimensions (NQF 2, 3 credits)
- 7469 – Mathematics for personal and community finances (NQF 2, 2 credits)
- 9007 – Working with patterns and functions to solve problems (NQF 2, 5 credits)
Day Part 3 – Elective unit standards
Personal, team and civic knowledge
- 120308 – Using self-knowledge to make a personal decision (NQF 2, 3 credits)
- 244608 – Leading a team or group (NQF 2, 3 credits)
- 11816 – Rights and responsibilities under the South African Constitution (NQF 2, 2 credits)
- 8418 – Doing basic research (NQF 2, 4 credits)
- 13915 – HIV/AIDS in the workplace and its effect on the business (NQF 3, 4 credits)
How it is delivered
24 contact days over 12 months, 08:30-16:00, scheduled around your operations. Contact sessions run at your offices anywhere in South Africa, at a BOTI venue, or live online, for one learner or a group of up to about 20. Learner guides and Portfolio of Evidence workbooks are provided; laptops with the software can be supplied on request for the computer sessions.
What our clients say
“[The organisation] confirms that BOTI delivered the contracted services over the 24-month period, and we have no hesitation in recommending Business Optimization Training Institute (Pty) Ltd to any organisation seeking a similar e-Learning or skills development solution.”
“Throughout both interventions, BOTI demonstrated a high level of professionalism, subject matter expertise, and commitment to quality training delivery. Their ability to effectively manage virtual learning environments and engage participants contributed significantly to the success of the programmes.”
“The training was presented through an interesting and easy-to-use online platform, and we were impressed by its quality.”
Frequently asked questions
Is this qualification still open for enrolment?
Yes. It is a pre-2009 SETA qualification kept open under the Minister's transitional arrangements. New enrolments close on 30 June 2028 and enrolled learners have until 30 June 2031 to complete. We confirm the current dates from the SAQA register when you book.
Is it accredited?
Yes. It is registered on the NQF (SAQA ID 23833, NQF Level 2, 130 credits) and BOTI delivers it under its Services SETA accreditation (12582).
Can you run it at our offices?
Yes. Most groups train at the client's premises anywhere in South Africa; we can also use a BOTI venue or run sessions live online. One learner or a group of up to about 20 – the price per learner drops as the group grows.
Can it be registered as a learnership?
Subject to further requirements, yes. A registered learnership may give access to the learnership tax allowance, the Employment Tax Incentive for qualifying young employees and SETA grant funding – confirm the details with your tax adviser or skills development facilitator.
Which business administration level should we choose?
NQF Level 2 suits new and entry-level administrative staff. The National Certificate: Business Administration Services at NQF Level 3 suits administrators who coordinate meetings, reception and office systems, and the Further Education and Training Certificate (NQF Level 4) suits senior administrators.
Related courses
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