The Consumer Protection Act Fundamentals Training Course 

Duration: 1 day

Introduction

How does The Consumer Protection Act impact your business?

What happens when the Consumer Complaints Centre gets involved? Enrol on BOTI’s The Consumer Protection Act Fundamentals Training Course Course today and find out so much more!

• If you buy something in South Africa, whether goods or a service – you are a consumer.
• If you sell goods or a service, then you are a vendor.
• The Consumer Protection Act was legalised to protect both the consumer and the vendor from bad business practices.
• Under the Act the rights and responsibilities of both the consumer and the vendor are examined.
• The Act gives consumers who have been unfairly treated a recourse for relief and hold the vendor to standards.
• At the same time the Act provides rights for vendors who practice good business practices.

The Consumer Protection Act Fundamentals Training Course Course :Course Outline

1. Examining the Act.
To whom and what the Act applies.
Situations contained in the Act.
Goods exempted from the Act.
Services, agreements and transactions included in the Act.

2. The Consumer Act and the Consumer.
The difference between protection and enforcement
Defining the Consumer.
Protection from unfair and unreasonable business practices.
The Act’s Amendments for minors and disabled Consumers.

3. Consumer rights and responsibilities
The rights of the consumer.
Parallels between the Bill of Rights and the Consumer Protection Act.
Responsibilities as a consumer.

How does The Consumer Protection Act impact your business? What happens when the Consumer Complaints Centre gets involved? Enrol on BOTI’s Consumer Protection Act Fundamentals Training Course Course today and find out so much more!

4. Vendor rights and responsibilities
The Vendor as a Consumer.
Liability and Due Diligence
Ethics of marketing strategies.

5. The Act in practice
What is reasonable to expect.
Practical application of the Act to various industries.
Understanding the legal framework for redress.

6. Minimising liability as a Vendor
Enabling the consumer
Best practices conforming to the Act.
Penalties for contravention of the Act.
Avoiding administrative fines.

7. Dealing with complaints.
How and where to lay a complaint.
What can be expected from the complaints procedure.
Recourse if complaint is ignored.

How does The Consumer Protection Act impact your business? What happens when the Consumer Complaints Centre gets involved? Enrol on BOTI’s Consumer Protection Act Fundamentals Training Course Course today and find out so much more!

Who should attend this course?

This course is intended for vendors and consumers.

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

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