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Quick Look Course Summary:Mastering Emotional Intelligence
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  • Length: 2 day(s)

  • Price (at your venue): 1 Person R 11,600.00 EX VAT 3 Person R 8,107.93 EX VAT 10 Person R 5,569.08 EX VAT

  • Certification Type:Service Seta Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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    Mastering  Emotional Intelligence (Accredited)

     Course Summary:

    Embrace the power of Emotional Intelligence and unlock your true potential as a manager. This course equips you with essential knowledge and practical skills to strengthen your relationships, improve interpersonal interactions, and excel in your professional and personal life. Explore the impact of emotional intelligence and discover effective techniques to enhance your own emotional intelligence levels. Enroll now and take a transformative step towards becoming a more empathetic and successful leader!



    •  Introduction to Emotional Intelligence
    • Exploring the Role of Emotional Intelligence in Life and Work Relations
    • Key Concepts of Emotional Intelligence: Self-confidence, self-awareness, self-esteem, and locus of control
    • Analyzing Emotional Intelligence in Interpersonal and Intrapersonal Relationships.
    • Importance of Personal and Interpersonal Competencies in Life and Work
    • Techniques for Giving and Receiving Feedback Reflecting Emotional Intelligence
    • Assessing the Impact of Emotional Intelligence
    • Positive and Negative Impact of Emotional Intelligence on Intrapersonal and Interpersonal Levels
    • Consequences of Applying Emotional Intelligence in Life and Work Situations
    • Examples: Self-esteem, motivation, interpersonal conflict, positive work environment, managing stress, and improved productivity
    • Evaluating Own Emotional Intelligence
    • Analyzing Personal Responses to Life and Work Situations using Emotional Intelligence Principles and Concepts
    • Identifying Strengths and Weaknesses in Emotional Intelligence
    • Describing Techniques for Improving Own Emotional Intelligence in Relation to Development Areas
    • Understanding the Principles and Concepts of Emotional Intelligence
    • Giving and Receiving Feedback in an Emotionally Intelligent Manner
    • Developing Behavioral Skills through Self-awareness and Emotional Intelligence
    • Techniques for Improving Emotional Intelligence Levels
    • Applying Emotional Intelligence Learning in Your Division, Department, or Business Unit
    • Understanding Entity Scope: Company, business unit, public institution, small business, Non-Profit Organization, or Non-Governmental Organization


    Benefits of Emotional Intelligence Training:

    1. Elevates Employee Potential: EQ training can help employees develop leadership qualities, making them better suited for future leadership roles, even if they have reached their current position’s limit.

    2. Reduces Workplace Stress: Employees with high EQ can manage their emotions and reactions better, leading to reduced stress and improved productivity.

    3. Constructive Criticism: Emotional intelligence training teaches employees to handle constructive criticism positively, leading to better performance and a more supportive work environment.

    4. Overcoming Setbacks: Employees with strong emotional intelligence can bounce back from setbacks, failures, and doubts more effectively, promoting resilience and growth.

    5. Enhanced Communication: EQ training empowers individuals to communicate their needs effectively without being swayed by negative emotions, leading to better teamwork and problem-solving.

    6. Improved Social Skills: Emotional intelligence helps employees navigate social situations with finesse, even in remote or globalized work settings.

    7. Positive Workplace Environment: High EQ team members become aware of how their emotions can impact others, leading to a more positive and supportive workplace culture.

    8. Increased Frustration Tolerance: EQ training enables employees to handle setbacks and irritations with composure, improving interactions and customer service.

    9. Self-awareness and Limits: Employees learn to recognize their emotions and set personal limits, enabling them to plan interactions effectively.

    10. Adaptability to Change: Emotional intelligence equips employees to embrace and respond positively to change and uncertainty, leading to better adaptability.

    11. Mental Health Support: EQ training helps leaders identify potential mental health risks among employees and provide timely support.

    12. Sense of Accountability: Employees with high EQ take responsibility for their mistakes and focus on problem-solving, promoting a culture of accountability.

    13. Enhanced Leadership: EQ-trained leaders understand employee emotions and motivations better, leading to improved employee engagement and productivity.

    14. Team Cohesion: Emotional intelligence fosters an environment of positive communication and understanding, strengthening team dynamics and reducing conflicts.

    15. Improved Client Service: Employees with high EQ handle challenging customer interactions with empathy and professionalism, ensuring better client satisfaction and retention.


    Course Duration

    2 Days


    “…Better Understanding of Others..” Delegate 1 -SA Rental Company

    “…Better Understanding of myself” Delegate 2 -SA Rental Company

    “..Addressed Areas of development practically…” – SA Meat Company


    Seta Accreditation

    This course is aligned to SAQA Unit Standard 252031: Apply the principles and concepts of emotional intelligence to the management of self and others –  NQF Level 5 (4 Credits)



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