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Quick Look Course Summary:Business Protocol & Etiquette Training
  • Next Public Course Date:

  • Length: 1 day(s)

  • Price (at your venue): 1 Person R 3,982.50 EX VAT 3 Person R 2,729.81 EX VAT 10 Person R 1,885.40 EX VAT

  • Certification Type:Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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    Business Protocol & Etiquette Training: Course Outline

     

    1. Introduction
    Definition
    Protocol guidelines
    Protocol in business

    2. Business Introductions
    Titles and Seniority
    Name tags

    3. Ethics
    Holy and National Days
    Business Cards
    Personal circumstances

    4. Office Etiquette
    Cell phones
    Mail
    Proper Behaviour
    Respect

    5. Forms of Address
    Titles and Seniority

    6. Professional Image
    Punctuality
    Attitude
    Relationships

    7. Guidelines for Business Dress Codes
    Clothes
    Accessories
    Hair style, hair colour and cleanliness
    Make-up

    8. Meeting Protocol
    Purpose of Meetings
    Punctuality
    Communication
    Documentation
    Facilities
    Safety

    9. Cultural Contexting and Interactions
    Difference between High Context and Low Context
    Cultural Commonalities
    Gender Roles
    Non-verbal Communication
    Visual Aids
    Interpreters

    10. Cultural Guidelines – Gifts
    Gift Policy Guidelines
    Accepting and Exchanging of Gifts
    Presentation of Gifts

    11. Conversations
    Picking a Topic
    Sensitive Topics
    Cultural Diversity and Respect

    12. Resources

    Business Protocol & Etiquette: Course Duration

    1 day/s

    Who should attend: Business Protocol & Etiquette Training

    This course is intended for employees and managers.

    **Quote does not include Any Exam Fees (if applicable)

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