Home / Accredited / SETA Qualifications / National Certificate: Business Administration Services (NQF Level 3)
Quick Look Course Summary:National Certificate: Business Administration Services (NQF Level 3)
-
Length: 24 day(s)
-
Price (at your venue): 1 Person R 66,435 EX VAT 3 Person R 40,625 EX VAT 10 Person R 28,473 EX VAT
-
Certification Type:Accredited
-
Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
Get Free & personalised
Training Advice
National Certificate: Business Administration Services (NQF Level 3)
Administrators gain a nationally recognised NQF Level 3 qualification and run meetings, reception, bookings, supplies and office systems to a professional standard.
Once administrators move beyond entry level, they are expected to run things: meetings, travel, bookings, reception, office supplies, equipment and information systems. The National Certificate: Business Administration Services is the business administration NQF 3 qualification for that stage (SAQA ID 67465, 120 credits). It suits anyone working, or wanting to work, in administration in any sector, including clubs and charitable organisations.
BOTI delivers it as 24 contact days over 9 to 12 months. The core covers information handling, communication, customer service, technology, organisation skills, self-development, teamwork and business policies: coordinating meetings, events and travel, preparing meeting communications, booking systems, office supplies and equipment, basic office research, information systems, spreadsheets and word processing, employment relations, introducing new staff, workplace security and handling conflict. Fundamentals build communication and business calculations. The elective component allows specialisation in areas such as reception, executive administration, financial services and banking, legal administration and human resources.
The qualification is delivered under BOTI's Services SETA accreditation (12582), with new enrolments open until 30 June 2028. It also gives learners the competencies they need to move on to business administration at NQF Level 4.
Why this course
For your organisation
- Administrators who coordinate meetings, travel and bookings without supervision
- Better control of office supplies, equipment and information systems
- A recognised NQF Level 3 qualification for your administrative team
- Administration that meets a consistent standard of service
- Accredited training that supports your workplace skills plan
For your delegates
- A full qualification of 120 credits at NQF Level 3
- Practical skills for meetings, reception, bookings and office systems
- Stronger communication and business calculations
- Access to business administration at NQF Level 4
What delegates will be able to do
- Coordinate meetings, minor events and travel arrangements
- Plan and prepare meeting communications
- Maintain a booking system and run a reception area
- Monitor and control office supplies and the maintenance of office equipment
- Plan and carry out basic research in an office
- Plan, monitor and control an office information system
- Produce business documents and spreadsheets
- Introduce new staff to the workplace and keep the working environment secure
- Use communication skills to handle and resolve conflict at work
- Perform basic business calculations accurately
Who should attend
People working in, or wanting to work in, administration in any organisation or sector, including non-commercial organisations such as clubs and charities: administrators, administrative assistants, receptionists, secretaries and clerks who are ready for more responsibility.
Course outline
Day Part 1 – Core unit standards: running office administration
Meetings, events and bookings
- 13929 – Coordinating meetings, minor events and travel (NQF 3, 3 credits)
- 13934 – Planning and preparing meeting communications (NQF 3, 4 credits)
- 7706 – Maintaining a booking system (NQF 3, 3 credits)
Office resources, research and information
- 13937 – Monitoring and controlling office supplies (NQF 3, 2 credits)
- 13931 – Controlling the maintenance of office equipment (NQF 3, 4 credits)
- 13933 – Planning, monitoring and controlling an information system (NQF 3, 3 credits)
- 13935 – Planning and conducting basic office research (NQF 3, 6 credits)
Computer applications
- 7573 – Using the World Wide Web (NQF 2, 3 credits)
- 7570 – Producing word processing documents for business (NQF 3, 5 credits)
- 7567 – Producing and using spreadsheets for business (NQF 3, 5 credits)
People and the workplace
- 8420 – Working in a team (NQF 2, 4 credits)
- 10170 – Employment relations in an organisation (NQF 3, 3 credits)
- 7860 – Introducing new staff to the workplace (NQF 3, 1 credit)
- 7796 – Maintaining a secure working environment (NQF 3, 1 credit)
- 9533 – Handling and resolving conflict through communication (NQF 3, 3 credits)
The business environment
- 7785 – Functioning in a business environment (NQF 3, 4 credits)
- 14357 – Understanding a selected business environment (NQF 4, 10 credits)
Day Part 2 – Fundamental unit standards: communication and mathematical literacy
Communication
- 8968 – Adapting spoken communication to the audience and context (NQF 3, 5 credits)
- 9960 – Verbal and non-verbal communication at work (NQF 3, 8 credits)
- 8969 – Interpreting and using information from texts (NQF 3, 5 credits)
- 8970 – Writing texts for a range of purposes (NQF 3, 5 credits)
Mathematical literacy and business calculations
- 9010 – Number bases, measurement units and error in calculations (NQF 3, 2 credits)
- 9013 – Shape and motion in two and three dimensions (NQF 3, 4 credits)
- 9012 – Investigating life and work problems with data and probability (NQF 3, 5 credits)
- 11241 – Basic business calculations (NQF 3, 6 credits)
- 7456 – Mathematics for personal, business and national financial issues (NQF 3, 5 credits)
Day Part 3 – Elective unit standards
Reception and business principles
- 8000 – Applying basic business principles (NQF 3, 9 credits)
- 13928 – Monitoring and controlling a reception area (NQF 3, 4 credits)
- 7790 – Handling incoming and outgoing telephone calls (NQF 3, 3 credits)
How it is delivered
24 contact days over 9 to 12 months, 08:30-16:00, scheduled around your operations. Contact sessions run at your offices anywhere in South Africa, at a BOTI venue, or live online, for one learner or a group of up to about 20. Learner guides and Portfolio of Evidence workbooks are provided; laptops with the software can be supplied on request for the computer sessions.
What our clients say
“[The organisation] confirms that BOTI delivered the contracted services over the 24-month period, and we have no hesitation in recommending Business Optimization Training Institute (Pty) Ltd to any organisation seeking a similar e-Learning or skills development solution.”
“Throughout both interventions, BOTI demonstrated a high level of professionalism, subject matter expertise, and commitment to quality training delivery. Their ability to effectively manage virtual learning environments and engage participants contributed significantly to the success of the programmes.”
“The training was presented through an interesting and easy-to-use online platform, and we were impressed by its quality.”
Frequently asked questions
Is this qualification still open for enrolment?
Yes. It is a pre-2009 SETA qualification kept open under the Minister's transitional arrangements. New enrolments close on 30 June 2028 and enrolled learners have until 30 June 2031 to complete. We confirm the current dates from the SAQA register when you book.
Is it accredited?
Yes. It is registered on the NQF (SAQA ID 67465, NQF Level 3, 120 credits) and BOTI delivers it under its Services SETA accreditation (12582).
Can you run it at our offices?
Yes. Most groups train at the client's premises anywhere in South Africa; we can also use a BOTI venue or run sessions live online. One learner or a group of up to about 20 – the price per learner drops as the group grows.
Can it be registered as a learnership?
Subject to further requirements, yes. A registered learnership may give access to the learnership tax allowance, the Employment Tax Incentive for qualifying young employees and SETA grant funding – confirm the details with your tax adviser or skills development facilitator.
Which business administration level should we choose?
The NQF Level 2 National Certificate suits new and entry-level staff. This NQF Level 3 certificate suits administrators who coordinate meetings, reception and office systems, and the Further Education and Training Certificate (NQF Level 4) suits senior administrators who manage records, budgets and service providers.
Related courses
Get your price – the more delegates, the less each pays
Change the options to see your price per person, then email yourself the quote and course outline.
Contact us now – we reply within 15 minutes during office hours
Monday to Friday, 08:00–17:00. After hours, we reply on the next working day – or call 011 882 8853.