Display cultural awareness in dealing with customers and colleagues (Business Administration Services)

Non Accredited as a Stand Alone Course

This unit standard is not offered as an accredited course in isolation- it is either offered as a non-accredited course or as part of:

• Qualification Title: National Certificate: Business Administration Services

(This Unit Standard course is aligned to: Further Education and Training Certificate:  Business Administration Services)

SAQA I.D. 61595 NQF Level: NQF Level 04

Aligned to Unit Standard: 7791

Unit standard credit value: 4

Introduction

Develop your organizational leadership skills.  BOTI offers leadership training, management training and leadership development training.  Book your seat now on BOTI’s Unit Standard course:  Display cultural awareness in dealing with customers and colleagues.  BOTI offers business training programmes across South Africa. 

Course outline

Each learner should be able to communicate effectively with tourists of different cultures. Learners should also be able to take steps to resolve differences that arise as a result of cultural diversity.

Prior learning requirements

None.

Unit standard range

Range statements are included with specific outcomes as necessary.

Develop your organizational leadership skills.  BOTI offers leadership training, management training and leadership development training.  Book your seat now on BOTI’s Unit Standard course:  Display cultural awareness in dealing with customers and colleagues.  BOTI offers business training programmes across South Africa.

Course outcomes

• Identify South Africa’s main international tourist groups.
• Make suggestions to assist colleagues to deal with cultural differences.
• Take appropriate action to resolve problems arising from cultural differences.
• Show consideration for cultural norms and differences of main population groups.
• Anticipate and deal with customer’s needs within the context of their culture.
• Identify the main population groups.
• Identify South Africa’s main international tourist groups.
• Interact with tourists using appropriate verbal and non-verbal communication at all times.
• Describe steps to prevent or resolve misunderstandings between visitors and staff.
• Explain the importance of awareness of communication.

Display cultural awareness in dealing with customers and colleagues

SAQA I.D. 67465 NQF Level: NQF Level 04

Aligned to Unit Standard: 7791

Course duration

2 days

Develop your organizational leadership skills.  BOTI offers leadership training, management training and leadership development training.  Book your seat now on BOTI’s Unit Standard course:  Display cultural awareness in dealing with customers and colleagues.  BOTI offers business training programmes across South Africa.

Who should attend:  Display cultural awareness in dealing with customers and colleagues course

This course is aimed at those who wish to expand their knowledge of business management.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

BOTI also offers:  Demonstrate understanding of rational and irrational numbers and number systems (Business Administration Services)

Build teams to achieve goals and objectives (Generic Management)

Access and use information from texts (Business Administration Services)

Develop your organizational leadership skills.  BOTI offers leadership training, management training and leadership development training.  Book your seat now on BOTI’s Unit Standard course:  Display cultural awareness in dealing with customers and colleagues.  BOTI offers business training programmes across South Africa.