National Occupational Certificate: Retail Supervisor (SAQA I.D. 121316; NQF Level 04; Credits: 129) – Full Qualification
Empower Your Team with Skilled Retail Supervisors

Drive Operational Excellence and Leadership in Your Retail Business

At BOTI, we understand the importance of effective retail supervision in achieving operational success and customer satisfaction. Our National Occupational Certificate in Retail Supervision is designed to equip your team leaders with the critical skills needed to manage operations, lead teams, and enhance performance in today’s competitive retail environment.

Program Overview

This qualification ensures your supervisors develop the competencies required to manage retail operations effectively, optimize team performance, and deliver exceptional customer experiences. The program is practical, flexible, and aligned with the needs of modern retail businesses.

Key Benefits for Your Business

• Stronger Leadership: Equip supervisors with leadership and management skills to inspire their teams and improve productivity.
• Operational Efficiency: Ensure effective management of inventory, merchandising, and workflow processes.
• Enhanced Customer Experience: Develop strategies to improve customer satisfaction, retention, and loyalty.
• Improved Financial Oversight: Empower supervisors to manage budgets, costs, and performance metrics effectively.
• Workplace Compliance: Promote a culture of safety, ethics, and operational standards in line with industry requirements.

Course Modules

Module 1: Retail Leadership and Supervision

• Leadership styles and team dynamics
• Staff motivation and performance management
• Conflict resolution and communication skills

Module 2: Retail Operations Management

• Inventory control and stock optimization
• Merchandising strategies and sales techniques
• Operational planning and workflow efficiency

Module 3: Customer Service Excellence

• Building customer relationships and loyalty
• Handling complaints professionally and improving customer satisfaction
• Driving sales through exceptional service delivery

Module 4: Financial and Resource Management

• Budgeting, resource allocation, and cost management
• Analyzing key retail performance metrics
• Managing financial risks to improve profitability

Module 5: Occupational Health, Safety, and Ethics

• Workplace health and safety compliance
• Ethical practices and legal responsibilities
• Creating a safe, respectful, and productive work environment

Assessment

Participants will be assessed through:

• Practical, workplace-based projects
• Assignments and case studies
• Simulated retail scenarios
• Portfolios of evidence demonstrating workplace application

Who Should Attend?

This qualification is ideal for current or aspiring retail supervisors and team leaders looking to enhance their skills and deliver measurable business results.

Course Duration

The program runs over 12 months, including 30 contact days, ensuring minimal disruption to your operations while maximizing impact.

Accreditation

This qualification is accredited under the Quality Council for Trades and Occupations (QCTO) and registered with SAQA at NQF Level 04, carrying a credit value of 129.

Partner with BOTI to Develop Your Leaders
Invest in the growth of your retail business by equipping your supervisors with the skills and confidence to lead effectively, improve operations, and deliver results.

Transform your team today to achieve greater success tomorrow.

lease Phone Us Now To Speak to One of Our Friendly Consultants to Provide A Course around your objectives

Tel:011-882-8853

Please Fill in the Form – We Will Get Back to You Within 15 minutes

Please Email Us Now  – We Will Get Back to You Within 15 minutes

 [email protected]