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Quick Look Course Summary:Workplace Violence Course
  • Next Public Course Date:

  • Length: 1 day(s)

  • Price (at your venue): 1 Person R 3,982.50 EX VAT 3 Person R 2,729.81 EX VAT 10 Person R 1,885.40 EX VAT

  • Certification Type: Non-Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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    Workplace Violence Course: Introduction

    Workplace violence is a very serious matter. We invite participants to our workplace violence workshop and teach them the skills to recognise a potentially violent conflict, the skills to mediate a potentially violent conflict and what to do both on the spot and legally after such an incident has occurred.

    Workplace Violence Course :Course Outline

    Left unchecked workplace harassment can escalate into workplace violence. We addressed workplace harassment in our workshop on workplace harassment and we strongly urge participants who attend the harassment workshop to attend this workshop as well, since the two overlap each other. We examined the definition of harassment, as well as the employer’s responsibilities and the recourses available to victims in that workshop, in this workshop we will learn the implications harassment and violence have to business costs, the legal consequences if an employee should sue a company and the psychological repercussions. As the saying goes: An ounce of prevention is worth a pound of cure. It is worthwhile knowing what normal behaviour is and what is not, however mental health is very subjective to the lay-man, and we should never try to diagnose our colleagues. Bullies and people with personality disorders don’t always check all the boxes and it would be wrong to make sweeping allegations against people with or without psychological disorders. Very often people with mental health issues are the victims of violence or harassment, and seventy percent of bullying is perpetrated by women against other women. Having said that, there are common distinguishing behaviours that have no place in the workplace and can only lead to a hostile working environment, such as: Non conformance to laws, policies or authority, incessant deceit, disregarding their own safety and that of others, irresponsibility, arrogance, exploiting fellow employees, a sense of entitlement, self-importance, jealousy, belittling others and spreading gossip and rumours. It is important to target the behaviour and not the person, difficult as it may be. Part of that ounce of prevention is implementing an action plan to discourage and root out harassment and violence from the workplace and to ensure that all employees are aware and trained in company policy. Companies conduct risk assessment for various reasons, in this workshop we will focus on risk of harassment and violence. We will discuss anger and aggression, the de-escalation or defusing strategies when faced with a violent occurrence. Communication skills and tactical options, the risk assessment will cover identifying the hazard, assessing the risk, controlling the risk and evaluation and review of the incident.TIP: Employer’s checklist: The four step process – List the risks of taking or not taking action Determine the severity, the likelihood and possibility of early detection Prioritise the risks Develop action plan and assign responsibility Employers should make all employees aware of the company policy on harassment and violence and if it changes all employees should be made aware of changes. The company policy on violence should be included in its code of ethics. We wrap our course up with a module on identifying bullies in the interview process, the investigation process of a violent incident and the scope and philosophy of a policy on violence and harassment. 1. Introduction
    Workshop objectives

    2. What is workplace harassment
    Identifying harassment
    Cost to business
    Legal
    Psychological
    Case study

    3. Identifying the bully
    Abusive workplace behaviours
    Bullying and personality disorders
    Narcissism
    Case study

    4. How to handle workplace violence
    Types of behaviour
    Target the behaviour, not the person
    Implement an action plan
    Case study

    5. Risk assessment
    Understanding anger and aggression
    Defusing and De-escalating situations
    Communication skills
    Tactical options
    Case study

    6. Risk Assessment (2)
    Identifying the hazard
    Addressing the risk
    Controlling the risk
    Evaluating and review
    Case study

    7. Being the victim
    What is not considered bullying
    Steps to take
    Case study

    8. Checklist for employers
    4 Steps Process
    Addressing all employees
    Code of ethics
    Policy and procedure
    Case study

    9. Interview Process
    Identifying a bully
    Warning signs
    Case study

    10. Investigation process
    Advising your supervisor
    Lodging the complaint
    Initial response
    The Investigation
    Finding
    Review and closure
    Case study

    11. Developing a harassment policy
    Scope and philosophy
    Principles
    Intent
    Options
    Informal complaint process
    Formal Investigation Process
    Case study

    12. Topics not discussed
    Lessons learned
    Post workshop overview

    Workplace Violence Course: Course Duration

    1 day/s

    Who should attend: Workplace Violence Course

    This course is intended for anyone who works in human resources.

    **Quote does not include Any Exam Fees (if applicable)

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