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Quick Look Course Summary:Plan and Manage Production and Operations in a New Venture (3 days)
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Length: 3 day(s)
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Price (at your venue): 1 Person R 14,997 EX VAT 3 Person R 11,205 EX VAT 10 Person R 8,120 EX VAT
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Certification Type:Non-Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Plan and Manage Production and Operations in a New Venture (3 days)
Owners and managers of a new or growing venture plan a workable production or service operation – layout, schedule, resources and quality – that delivers on time and at the right cost.
Many new ventures struggle not for lack of customers but because they cannot deliver reliably: orders run late, stock runs out or piles up, equipment stands idle and quality varies from one batch to the next. This production management course gives owners and managers of new and small businesses a practical way to plan and run the production or service side of the business.
Over three days delegates work through the four building blocks of an operation. They design a layout that suits the product or service and keeps work flowing, schedule production or service delivery against demand and capacity, manage the resources the operation depends on – raw materials, storage, equipment, people and suppliers – and build simple quality management into every step instead of trying to inspect problems out at the end.
The course applies both to ventures that turn raw materials into products and to service businesses. South African realities such as load-shedding, supplier lead times and tight cash flow are built into the planning exercises, and each delegate leaves with an outline operations plan for their own venture.
Why this course
For your organisation
- Reliable delivery to customers, on time and to standard
- Less waste, idle time and excess stock
- An operation that keeps running through load-shedding and supply delays
- A sound operations plan to support funding applications or growth
For your delegates
- A layout sketch, schedule and resource plan for your venture
- Simple quality tools for the workshop floor or the service counter
- Practical ways to control stock and supplier lead times
- An outline operations plan to take back to the business
What delegates will be able to do
- Explain how production and operations management supports the success of a new venture
- Design a production or service layout that keeps work flowing safely
- Schedule production or service delivery against demand and capacity
- Plan how raw materials and other inputs are bought, received and stored
- Manage equipment, people and energy, including contingency plans for load-shedding
- Apply simple quality control and quality assurance methods
- Use customer feedback to improve the operation
- Compile an outline operations plan for your own venture
Who should attend
Entrepreneurs, owners and managers of new or small businesses, production and operations supervisors, and anyone responsible for setting up or improving the production or service delivery side of a venture, including participants in enterprise and supplier development programmes. Delegates should be comfortable reading, writing and doing basic calculations in English.
Course outline
Day 1 – Operations fundamentals and layout
Production and operations in a new venture
- Workshop objectives and personal learning goals
- What production and operations management covers
- Products and services: turning inputs into outputs customers pay for
- Productivity and why small ventures lose it
- The operations plan as part of the business plan
Process and capacity
- Mapping the process from order to delivery
- Measuring capacity and finding bottlenecks
- Make-or-buy decisions
Designing the layout
- Process, product, cellular and fixed-position layouts
- Service layouts: front office and back office
- Flow of materials, people and information
- Health and safety considerations, including the Occupational Health and Safety Act
- Exercise: sketching a layout for your venture
Day 2 – Scheduling and resource management
Scheduling production and operations
- Forecasting demand for a new venture
- Matching capacity to demand
- Scheduling tools: Gantt charts, job sequencing and priority rules
- Forward and backward scheduling and lead times
- Exercise: a two-week schedule for your venture
Acquiring raw materials and inputs
- Choosing and managing suppliers
- Ordering: quantities, lead times and reorder points
- Local sourcing and supplier relationships
Storing and controlling stock
- Receiving, storage and stock rotation
- Stock records and stock counts
- The cost of too much and too little stock
Managing equipment, people and energy
- Equipment maintenance and downtime
- Planning staff and shifts
- Planning around load-shedding: backup power and rescheduling
- A resource budget for the operation
Day 3 – Quality management and the operations plan
Quality in a new venture
- What quality means to your customers
- Quality control versus quality assurance
- The cost of poor quality: rework, returns and lost customers
Building quality into the process
- Setting quality standards and specifications
- Inspection points and simple checklists
- Basic quality tools: check sheets, Pareto charts and cause-and-effect diagrams
- When product standards and certification (SABS, ISO 9001) become relevant
Customer feedback and continuous improvement
- Collecting and acting on customer complaints
- Plan-do-check-act for small, steady improvements
- Measuring operations performance: on-time delivery, waste and productivity
Putting the operations plan together
- Combining layout, schedule, resources and quality into one plan
- Presenting the plan and getting feedback
- Personal action plan, evaluation and close
How it is delivered
Three days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to about 20; examples tailored to your industry on request. Workbook, planning templates and a personal action plan included. We deliver it at your offices in Johannesburg, Pretoria, Durban, Cape Town and anywhere else in South Africa, at a BOTI venue in Johannesburg, or live online for teams in different places.
What our clients say
“All training programmes were delivered in a highly professional manner, with effective coordination and strict adherence to our scheduling requirements. The facilitators demonstrated a commendable level of expertise, and the quality of delivery consistently met our expectations.”
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
“The facilitator was excellent and took time to ensure that the employee understood the content and was able to apply the learning in order to develop the portfolio of evidence.”
Frequently asked questions
Can you run this course at our offices?
Yes. Most groups are trained at the client's premises anywhere in South Africa; we can also host it at a BOTI venue or deliver it live online.
How many people can attend?
From one delegate to groups of about 20. The price per delegate drops as the group grows – see the price table, or ask us for a quote.
Is it accredited?
No – it is a non-accredited short course and delegates receive a BOTI certificate of attendance.
Is it only for manufacturing businesses?
No. The same principles apply to service businesses such as cleaning, catering, repairs and logistics, and the exercises are adapted to the type of venture each delegate runs.
Is there a related course on planning the business as a whole?
Yes. Plan Strategically to Improve New Venture Performance covers strategy for a new venture, and the Entrepreneurship Training Course covers starting and running the business.
Can you run this course in Johannesburg, Cape Town or Durban?
Yes. We train on site at your offices in Johannesburg, Pretoria, Durban, Cape Town and across South Africa, at a BOTI venue in Johannesburg, or live online so a team spread over several offices can attend together.
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