Leadership and People Management

Duration: 3 Days

Introduction:

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.

Session 1:

Module 1: Introduction

• Workshop Objectives
• Topics for Discussion
• Topics Indirectly Related to the Workshop

Module 2: Leadership

• Definition of a Leader
• Characteristics of a Leader
• Principles of Leadership
• A Little History Lesson
• Past Leaders
• Modern Leaders
• The Great Man Theory
• The Trait theory
• Transformational Leadership

Module 3: Situational Leadership

• Telling
• Selling
• Participating
• Delegating

Module 4: Taking a Personal Inventory

• Introduction to Kouzes and Posner
• Leading by Example
• Inspiring a Shared Vision
• Challenging and Changing the Process
• Empowering Others
• Motivation
• Your Own Skills
• Creating an Action Plan
• Goal Setting
• Goal Achievement
• Inspiration and Motivation
• Role Models
• Getting Experience
• Your Personal Mission Statement

Module 5: Leading the Way

• Determining Your Way
• Be An Inspirational Role Model
• Influencing the Perspective of Others

Module 6: Inspiring a shared vision

• Defining your Vision
• Sharing your Vision
• Identifying the Benefits for Others

Module 7: Challenging the Process

• Developing Innovation
• improving Your Skills
• Changing the Process

Module 8: Enabling others

• Encouraging Growth
• Creating Mutual Respect
• Creating Trust

Module 9: Motivation

• Sharing Rewards
• Celebrating Achievements
• Making Recognition Part of Your Style

Module 10: Influencing skills

• The Art of Persuasion
• Principles of Influence
• Creating an Impact

Module 11: Goal Setting

• SMART Goals
• Long Term Goals
• Creating a Support System.

Module 12: Other Topics

• Words from the Wise
• Review of Topics Discussed
• Reviewing Lessons Learned
• Action Plans and Evaluations.

Session 2:

Module 1: Introduction

• Topics For Discussion
• Topics Indirectly Related to the Workshop
• Workshop Objectives

Module 2: Realistic Expectations

• Requirements of a Supervisor
• Opportunities for Growth and Improvement
• Verbal Expectations
• Written Expectations

Module 3: Goal Setting

• Cascading Goals
• The SMART Method
• Helping Others Set Goals

Module 4: Assigning Work

• The Dictatorial Approach
• The Apple-Picking Approach
• The Collaborative Approach

Module 5: Degrees of Delegation

• Complete Supervision
• Partial Supervision
• Complete Independence

Module 6: Implementing Delegation

• Decision Making
• Choosing the Person to Delegate to.
• Providing Instructions
• Measuring the Results
• Troubleshooting

Module 7: Feedback

• Characteristics of Good Feedback
• Feedback Delivery Tools
• Informal Feedback
• Formal Feedback

Module 8: Managing Your Time

• The 80/20 Rule
• The Urgent/Important Matrix
• Productivity Journal
• Routines and Rituals that Simplify Your Work Day

Module 9: Resolving Conflict

• Conflict Resolution Process
• Maintaining Fairness
• Help Within the Team
• Help Outside the Team

Module 10: Special Situations

• What to do if you have been promoted
• When you’re leading a new team
• Taking on an established team

Module 11: Survival Guide for the New Supervisor

• Asking the right questions
• Go to Gemba
• Keep Learning

Module 12: Wrap Up

Session 3:

Module 1: Introduction

• Workshop Objectives
• Topics for Discussion
• Topics Indirectly Related

Module 2: Definition of Coaching and Mentoring

• Coaching
• Mentoring
• The GROW Model

Module 3: Goal Setting

• Goals with GROW
• Identifying Goal Areas
• SMART Goals

Module 4: Reality

• Where you really are
• Obstacles
• Exploring the Past

Module 5: Developing Options

• Identifying Paths
• The Final Approach
• Structuring a Plan

Module 6: Objectives

• Creating a Final Plan
• Identifying the First Step
• Motivation

Module 7: Trust

• Defining trust
• Trust and Coaching
• Building Trust

Module 8: Feedback

• The Feedback Sandwich
• Constructive Criticism
• Growth and Development

Module 9: Overcoming Obstacles

• Common Obstacles
• Re-Evaluating Goals
• Focus on Progress

Module 10: Handing over

• When you Achieve Success
• Transitioning to the Coachee

Module 11: Mentoring and Coaching Differences

• Basic Differences
• Blending the Two Models
• Adapting the GROW Method
• The Mentoring Relationship

Module 12: Other Topics

• Words from the Wise
• Topics not Discussed
• Action Plan and Evaluation

Who is this course suitable for?

This course is aimed at executive and senior managers.