Administrative Office Procedures Course: Introduction

The correct office procedures are essential to every business. Receptionists and Personal Assistants need to know proper Administrative Procedures. At the end of the workshop, participants will know the proper procedure for electronic files and paper files. They will know voicemail etiquette and how to organise their environment to increase productivity and improve time management. At the end of the workshop participants will receive a certificate of attendance. All materials for the workshop will be provided by the Business Optimisation Training Institute.

Administrative Office Procedures Course :Course Outline

If you believe in a place for everything and everything in its place – we have the course for you. Office administration may not sound glamorous but administrative skills are essential to the success of any business. At the end of the workshop participants will understand and be able to implement the organization of a binder, they will be able to develop administrative procedures and prepare checklists. The workshop begins with an explanation of why we need office guides and their importance in business continuity. The workshop also covers succession planning. Choosing the right tools in office administration is imperative and we take our participants step by step through choosing the right tools for their administrative experience. We take an in-depth look at binders, section dividers and sheet protectors. During this workshop participants will also learn to identify office procedures that are business standards. We at boti.co.za will teach the participants of the workshop how to track tasks through administrative procedures and how to track tasks using a spreadsheet. We will help our participants to identify the top five procedures they should record in their own administrative offices since we tailor each course and each workshop to be relevant to the group attending it. We will help each participant decide what to include in their binder as well as some business standards such as telephone etiquette and business writing and we give our work-shoppers handy tools and skills to facilitate procedures. Part of the workshop also deals with recording absences and salaries as administrative procedures. In this workshop we spend an entire module on the organisation and table of contents of binders, skills which are indispensable in the business world. TIP: A popular option is to use numbered tabs which correspond with the numbers in the table of contents. Now that we know what to put in a binder, we teach our participants what not to put in a binder, under any circumstances. We discuss passwords and other confidential employee information that must be kept by other means. We round off the workshop by sharing the guide and inviting feedback from co-employees on procedures. The procedure guide is an essential tool used by office personnel. It should be placed in an area which is visible to all the employees who use it and it should be updated regularly. Finally the guide should be executed with the same diligence used to create it. The guide must evolve with the company and that takes training, consistency and communication. We round off our workshop by teaching our participants how to go back to their own jobs and train their fellow employees in the implementation and use of the guide. During the workshop participants receive an action plan to fill in and update as their own guides take shape. 1. Introduction
Workshop Objectives
Related topics

2. The importance of administrative procedures
Business continuity
Succession planning
Internal and external audit requirements
Recovery planning
Case study

3. The right tools
Binder
Section divider
Sheet protectors
Cover to cover binders
Case study

4. Identifying procedures to include
Tracking tasks for some days
Feedback and ideas
Write down daily tasks
Keep track Using a spreadsheet
Case study

5. Top Five procedures to record
Use a template to remain consistent
Be as detailed as possible
Bullet points instead of paragraphs
Execute the procedure
Case study

6. Inside the binder (1)
Phone etiquette
Business writing
Effective time management
Creating meeting arrangements
Case study

7. Inside the binder (2)
Policy on absenteeism
Breaks
Salaries
Benefits
Case study

8. Organising your binder
Create a table of contents
List each section
List procedures in that section
Keep binder updated
Case study

9. What not to include in the procedure guide
Passwords
Other confidential information
Store information in a separate folder
Find a secure location to store
Case Study

10. Share office procedure guide
Give guide to executive to review
Inform office personnel of procedure guide
Place guide in a visible area
Allow personnel to improve and update guide
Case study

11. Successfully executing the guide
Create a one hour seminar/ meeting for employees
Stay consistent with procedures
Make employees aware of updates
Be open to improvements
Case study

12. Topics not discussed
Related topics
Lessons learned
Workshop overview
Complete action plans and evaluations

Administrative Office Procedures Course: Course Duration

1 day/s

Who should attend: Administrative Office Procedures Course

This course is intended for Administrative personnel.

**Quote does not include Any Exam Fees (if applicable)

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