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Quick Look Course Summary:Time Management: Manage Time and Work Processes (Unit Standard 14342)
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Length: 2 day(s)
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Price (at your venue): 1 Person R 14,642 EX VAT 3 Person R 9,476 EX VAT 10 Person R 6,474 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Time Management: Manage Time and Work Processes (Unit Standard 14342)
Staff who plan their work, prioritise properly and meet their deadlines – and who flag delays early instead of missing them.
Missed deadlines, double-booked meetings and urgent work that crowds out important work are rarely about effort. They are about method. This accredited time management training gives office and support staff a practical method for managing their time and their work. It covers unit standard 14342, Manage time and work processes within a business environment (NQF Level 2, 4 credits), part of the National Certificate: Business Administration Services (SAQA ID 23833).
Over two days, delegates learn to prioritise tasks, keep a diary up to date – in an electronic calendar or on paper – and plan and follow a daily and weekly work schedule. They build a task list that drives follow-up, schedule enough time to meet each deadline, and report in good time, and properly, when a task will not be finished as agreed.
Every exercise uses the delegates' own work, so they leave with a working diary, schedule and task list. The course ends with BOTI's accredited assessment; delegates found competent earn the unit standard's 4 credits.
Why this course
For your organisation
- Fewer missed deadlines and last-minute emergencies
- Early warning when work is running late
- Diaries and schedules that managers and colleagues can rely on
- Accredited credits towards the National Certificate: Business Administration Services
For your delegates
- A simple system for deciding what to do first
- A working diary, schedule and task list set up during the course
- Ways to handle interruptions and competing requests
- 4 credits at NQF Level 2 when found competent
What delegates will be able to do
- Prioritise tasks according to urgency, importance and deadlines
- Capture and maintain diary information electronically or on paper
- Plan a daily and weekly work schedule and follow it
- Create, use and maintain a task list to follow up and finish work
- Schedule enough time to complete each task by its deadline
- Report incomplete or delayed tasks promptly to the right person
- Manage interruptions and time-wasters in a business environment
Who should attend
Administrators, secretaries, personal assistants, receptionists, clerks and other office and support staff, and any employee who wants a reliable way to manage their own time and work processes. The unit standard has open access; delegates should hold a GETC or equivalent qualification and be competent in communication and mathematical literacy at NQF Level 1.
Course outline
Day 1 – Prioritising and keeping a diary
Time management at work
- Why time management matters in a business environment
- Where your time goes: keeping a time log
- Common time-wasters and interruptions
- Your own time management habits
Prioritising tasks
- Urgent versus important
- Ranking tasks by deadline, impact and who is waiting
- Handling competing requests from different people
- Renegotiating or declining work politely
Using and maintaining a diary
- Electronic calendars and paper diaries
- Receiving and capturing appointments, meetings and reminders
- Managing a diary for yourself or for a manager
- Keeping the diary current and avoiding clashes
Day 2 – Schedules, task lists and deadlines
Work schedules
- Planning a daily and weekly schedule
- Blocking time for important work
- Following the schedule and adjusting it when plans change
- Building in buffer time
Task lists and follow-up
- Creating a task list
- Using the task list to follow up on work
- Keeping the list up to date as work changes
- Electronic task tools and paper lists compared
Deadlines and reporting
- Estimating how long tasks will take
- Scheduling backwards from a deadline
- Reporting incomplete activities in good time
- What to include when you report a delay
Action plan and assessment
- Personal time management action plan
- Assessment guidance and the accredited assessment against unit standard 14342
- Close and evaluation
How it is delivered
Two days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner material, planning templates and assessment guidance included. Quotes exclude any exam fees, where applicable.
What our clients say
“The course was efficiently scheduled and planned around our timetable. We were impressed by the quality of training, as well as the experience of the facilitator”
“All training programmes were delivered in a highly professional manner, with effective coordination and strict adherence to our scheduling requirements. The facilitators demonstrated a commendable level of expertise, and the quality of delivery consistently met our expectations.”
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
Frequently asked questions
Is this course accredited?
Yes. It covers unit standard 14342 at NQF Level 2 with 4 credits, part of the National Certificate: Business Administration Services (SAQA ID 23833). Delegates found competent in the accredited assessment earn the credits.
Are there entry requirements?
The unit standard has open access. Delegates should hold a GETC or equivalent qualification and be competent in communication and mathematical literacy at NQF Level 1.
Is this course for managers?
It is pitched at NQF Level 2 for staff who manage their own time and tasks. Team leaders who need to plan and monitor a team's work should look at Taking Charge as a Team Leader in Achieving Company Goals.
Can you run it at our offices?
Yes. We train at client premises anywhere in South Africa, at a BOTI venue or live online, for one delegate or a group of up to 20.
Can it use the calendar and task tools we already have?
Yes. The facilitator can work with the electronic calendar and task tools your staff use every day, or with paper diaries. The outcomes and assessment follow the unit standard.
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