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Quick Look Course Summary:Conflict Management Course
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Next Public Course Date: 6 November 2019
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Length: 1 day(s)
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Price (at your venue): 1 Person R 4,811 EX VAT 3 Person R 3,654 EX VAT 10 Person R 2,719 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Conflict Management Course: Introduction
We offer a short course on conflict management, everyone has to deal with conflicts with others at sometime. It is useful to know what escalates conflicts and what de-escalates conflicts, we have included several methods for students in this course to practice conflict management.
Conflict Management Course :Course Outline
1. Defining Conflict
• What is Conflict?
• Positives and Negatives
3. Types of Conflict
4. Open Conflict vs. Hidden Conflict
5. Spontaneous & Reflective Action
6. Johari Windows
• The Johari Window
• My Window
• Case Study: Spontaneous and Reflective Behaviors
7. Stages of Conflict
• The Five Stages of Conflict
• Another Version of the Conflict Process
• Conflict Outcomes
• Strategies for Dealing with Conflict
8. Win As Much as You Can
9. Conflict Resolution Style Questionnaire
• The Questionnaire
• Scoring
• Interpretation
• Pros and Cons
10. The Role of Communication in Conflict Resolution
• The Communication Funnel
• Other Barriers
11. Active Listening
12. Paraphrasing
• What is Paraphrasing?
13. Powerful Questions
14. Body Language
15. Seven Steps to Ironing Things Out
16. The Conflict/Opportunity Test
• The Conflict/Opportunity Test
• Skills Test
Conflict and its Resolution
• Visualizing Conflict
• A Strategy for Conflict Resolution
18. Facilitating Conflict
• Facilitation Overview
• Step One: Venting Emotions
• Step Two: Resolving the Issue
• Practical Application
19. Setting Norms
20. Making Interventions
• Defining Interventions
• Resistance Scenarios
• A Personal Action Plan
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Conflict Management Course: Course Duration
1 day/s
Who should attend: Conflict Management Course
This is a managerial course, also for employees and employers who wish to reduce conflict.
**Quote does not include Any Exam Fees (if applicable)
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About this course
This course is not accredited. It is delivered as a professional skills programme, and delegates receive a BOTI certificate of attendance.
If you need a credit-bearing outcome for B-BBEE skills development, SETA grant or learnership purposes, please see our accredited qualifications and skills programmes, or read about BOTI accreditations.
Frequently Asked Questions
Is this course accredited?
No. This course is delivered as a practical, facilitator-led skills programme and delegates receive a BOTI certificate of attendance. If you need a credit-bearing outcome for B-BBEE skills development, SETA grant or learnership purposes, ask us about our accredited qualifications, skills programmes and unit standards.
Can this course be delivered in-house at our premises?
Yes. Every BOTI course can be delivered on-site at your offices anywhere in South Africa, or at a scheduled public venue, and can be customised to your team and industry.
How do I book or get a quote?
Use the enquiry form on this page for a tailored quote, or call 011 882 8853 / email [email protected]. The course length and next public course date are shown in the Quick Look summary.
Can this training count towards our B-BBEE scorecard?
Spend on this course still counts as skills development expenditure for B-BBEE purposes, but it does not count as accredited training spend, and the Codes limit how much non-accredited training can contribute. Please confirm the treatment with your skills development facilitator or B-BBEE verification agency.
Do you tailor the training to our industry?
Yes. Our training is built around your business, using practical, real-world examples relevant to your team and sector.