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Quick Look Course Summary:Conflict Management Course
  • Next Public Course Date: 6 November 2019

  • Length: 1 day(s)

  • Price (at your venue): 1 Person R 4,475.00 EX VAT 3 Person R 3,399.06 EX VAT 10 Person R 2,529.41 EX VAT

  • Certification Type:Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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    Conflict Management Course: Introduction

    We offer a short course on conflict management, everyone has to deal with conflicts with others at sometime. It is useful to know what escalates conflicts and what de-escalates conflicts, we have included several methods for students in this course to practice conflict management.

    Conflict Management Course :Course Outline

    1. Defining Conflict
    • What is Conflict?
    • Positives and Negatives
    3. Types of Conflict
    4. Open Conflict vs. Hidden Conflict
    5. Spontaneous & Reflective Action
    6. Johari Windows
    • The Johari Window
    • My Window
    • Case Study: Spontaneous and Reflective Behaviors
    7. Stages of Conflict
    • The Five Stages of Conflict
    • Another Version of the Conflict Process
    • Conflict Outcomes
    • Strategies for Dealing with Conflict
    8. Win As Much as You Can
    9. Conflict Resolution Style Questionnaire
    • The Questionnaire
    • Scoring
    • Interpretation
    • Pros and Cons
    10. The Role of Communication in Conflict Resolution
    • The Communication Funnel
    • Other Barriers
    11. Active Listening
    12. Paraphrasing
    • What is Paraphrasing?
    13. Powerful Questions
    14. Body Language
    15. Seven Steps to Ironing Things Out
    16. The Conflict/Opportunity Test
    • The Conflict/Opportunity Test
    • Skills Test
    Conflict and its Resolution
    • Visualizing Conflict
    • A Strategy for Conflict Resolution
    18. Facilitating Conflict
    • Facilitation Overview
    • Step One: Venting Emotions
    • Step Two: Resolving the Issue
    • Practical Application
    19. Setting Norms
    20. Making Interventions
    • Defining Interventions
    • Resistance Scenarios
    • A Personal Action Plan
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    Conflict Management Course: Course Duration

    1 day/s

    Who should attend: Conflict Management Course

    This is a managerial course, also for employees and employers who wish to reduce conflict.

    **Quote does not include Any Exam Fees (if applicable)

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