Trusted Training Partners
Home / Non-Accredited / Leadership & Management Non-Accredited / Conflict Management Course
Quick Look Course Summary:Conflict Management Course
-
Next Public Course Date: 6 November 2019
-
Length: 1 day(s)
-
Price (at your venue): 1 Person R 4,811 EX VAT 3 Person R 3,654 EX VAT 10 Person R 2,719 EX VAT
-
Certification Type:Accredited
-
Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
Get Free & personalised
Training Advice
Conflict Management Course: Introduction
We offer a short course on conflict management, everyone has to deal with conflicts with others at sometime. It is useful to know what escalates conflicts and what de-escalates conflicts, we have included several methods for students in this course to practice conflict management.
Conflict Management Course :Course Outline
1. Defining Conflict
What is Conflict?
Positives and Negatives
3. Types of Conflict
4. Open Conflict vs. Hidden Conflict
5. Spontaneous & Reflective Action
6. Johari Windows
The Johari Window
My Window
Case Study: Spontaneous and Reflective Behaviors
7. Stages of Conflict
The Five Stages of Conflict
Another Version of the Conflict Process
Conflict Outcomes
Strategies for Dealing with Conflict
8. Win As Much as You Can
9. Conflict Resolution Style Questionnaire
The Questionnaire
Scoring
Interpretation
Pros and Cons
10. The Role of Communication in Conflict Resolution
The Communication Funnel
Other Barriers
11. Active Listening
12. Paraphrasing
What is Paraphrasing?
13. Powerful Questions
14. Body Language
15. Seven Steps to Ironing Things Out
16. The Conflict/Opportunity Test
The Conflict/Opportunity Test
Skills Test
Conflict and its Resolution
Visualizing Conflict
A Strategy for Conflict Resolution
18. Facilitating Conflict
Facilitation Overview
Step One: Venting Emotions
Step Two: Resolving the Issue
Practical Application
19. Setting Norms
20. Making Interventions
Defining Interventions
Resistance Scenarios
A Personal Action Plan
?
Conflict Management Course: Course Duration
1 day/s
Who should attend: Conflict Management Course
This is a managerial course, also for employees and employers who wish to reduce conflict.
**Quote does not include Any Exam Fees (if applicable)
IMPORTANT ACTION: Do Not Wait To Improve Your Skills.
Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal
Frequently Asked Questions
Is this course accredited?
BOTI offers a mix of SETA-accredited, internationally-certified (VMEdu) and non-accredited skills-programme courses. Please confirm a specific course's accreditation status with us when you enquire. All delegates receive a certificate of completion.
Can this course be delivered in-house at our premises?
Yes. Every BOTI course can be delivered on-site at your offices anywhere in South Africa, or at a scheduled public venue, and can be customised to your team and industry.
How do I book or get a quote?
Use the enquiry form on this page for a tailored quote, or call 011 882 8853 / email [email protected]. The course length and next public course date are shown in the Quick Look summary.
Can this training count towards our B-BBEE scorecard?
Yes - skills development training can contribute to your B-BBEE scorecard, and where learnerships apply you may also access SETA grants and the Section 12H tax allowance. Ask us how to structure it for maximum points.
Do you tailor the training to our industry?
Yes. Our training is built around your business, using practical, real-world examples relevant to your team and sector.