Occupational Certificate: Management Assistant – Accredited

Duration: 30 Days over 24 Months

SAQA I.D. 101876
NQF Level 05
Credits:316 – Full Qualification

Introduction

This comprehensive qualification is designed to equip individuals with the essential skills and knowledge required to excel in administrative and support roles. The program focuses on developing core competencies in office administration, communication, interpersonal relations, and basic financial management.

Qualification Outcomes:

Upon successful completion of this qualification, learners will be able to:

• Demonstrate proficiency in administrative and clerical tasks
• Effectively communicate and interact with internal and external stakeholders
• Contribute to the efficient operation of an office environment
• Apply basic financial principles in an office setting
• Utilize information technology to enhance productivity

Qualification Outline

Module 1: Foundational Administrative Skills

• Office Procedures and Protocols
• Record Management and Filing Systems
• Office Equipment and Technology
• Meeting and Event Coordination
• Time Management and Organizational Skills

Module 2: Communication and Interpersonal Relations

• Effective Written and Verbal Communication
• Interpersonal skills and Teamwork
• Customer Service Principles and Practices
• Telephone Etiquette and Communication Protocols

Module 3: Financial Management Basics

• Basic Accounting Principles and Terminology
• Budgeting and Financial Planning
• Office-related Financial Transactions (e.g.,Petty Cash, Expense Claims)

Module 4: Information Technology Applications

• Proficiency in Office Software (e.g., Microsoft Word, Excel, PowerPoint)
• Database Management and Information Retrieval
• Digital Communication Tools and Platforms

Module 5: Workplace Skills and Ethics

• Problem-solving and Decision-making Skills
• Ethical Conduct and Professional Behavior
• Health and Safety in the Workplace

Assessment:

Assessment will be based on a combination of the following methods:

• Assignments and Projects
• Practical Assessments and Simulations
• Written Examinations
• Portfolios

The Occupational Certificate: Management Assistant (SAQA ID: 101876, NQF Level 03) qualification is aimed at individuals seeking entry-level administrative positions or those looking to enhance their administrative skills.