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Quick Look Course Summary:Leadership and People management (5 Days) Course
  • Next Public Course Date:

  • Length: 5 day(s)

  • Price (at your venue): 1 Person R 17,282.50 EX VAT 3 Person R 13,019.03 EX VAT 10 Person R 8,796.98 EX VAT

  • Certification Type:Non-Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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Leadership and People management (5 Days) Course: Introduction

This is a five day workshop and includes a leadership course, a supervising others course, a coaching and mentoring course as well as a performance management and emotional intelligence course.

Leadership and People management (5 Days) Course :Course Outline

1. Introduction
Workshop Objectives
Topics for Discussion
Topics Indirectly Related to the Workshop

2. Leadership
Definition of a leader
Characteristics of a leader
Principles of leadership
A little history lesson
Past leaders
Modern leaders
The Great Man Theory
The Trait theory
Transformational leadership

3. Situational Leadership
Telling
Selling
Participating
Delegating

4. Taking a Personal Inventory
Introduction to Kouzes and Posner
Leading by example
Inspiring a shared vision
Challenging and changing the process
Empowering others
Motivation
Your own skills
Creating an action plan
Goal Setting
Goal Achievement
Inspiration and Motivation
Role Models
Getting Experience
Your Personal Mission Statement

5. Leading the Way
Determining your way
Be an inspirational role model
Influencing the Perspective of others

6. Inspiring a Shared Vision
Defining your Vision
Sharing your Vision
Identifying the Benefits for Others

7. Challenging the Process
Developing Innovation
Improving Your Skills
Changing the Process

8. Enabling Others
Encouraging Growth
Creating Mutual Respect
Creating Trust

9. Motivation
Sharing Rewards
Celebrating Achievements
Making Recognition Part of Your Style

10. Influencing Skills
The Art of Persuasion
Principles of Influence
Creating an Impact

11. Goal Setting
SMART goals
Long Term Goals
Creating a Support System.

12. Other Topics
Words from the Wise
Review of Topics Discussed
Reviewing Lessons Learned
Action Plans and Evaluations.

1. Introduction
Topics for Discussion
Topics Indirectly Related to the Workshop
Workshop Objectives

2. Realistic Expectations
Requirements of a Supervisor
Opportunities for Growth and Improvement
Verbal Expectations
Written Expectations

3. Goal setting
Cascading Goals
The SMART Method
Helping Others Set Goals

4. Assigning Work
The Dictatorial Approach
The Apple-Picking Approach
The Collaborative Approach

5. Degrees of Delegation
Complete Supervision
Partial Supervision
Complete Independence

6. Implementing Delegation
Decision Making
Choosing the Person to Delegate to.
Providing Instructions
Measuring the Results
Troubleshooting

7. Feedback
Characteristics of Good Feedback
Feedback Delivery Tools
Informal Feedback
Formal Feedback

8. Managing your time
The 80/20 Rule
The Urgent/Important Matrix
Productivity Journal
Routines and Rituals that Simplify Your Work Day

9. Resolving Conflict
Conflict Resolution Process
Maintaining Fairness
Help Within the Team
Help Outside the Team

10. Special Situations
What to do if you have been promoted
When you’re leading a new team
Taking on an established team

11. Survival Guide for the New Supervisor
Asking the right questions
Go to Gemba
Keep Learning

12. Other Topics
Words from the Wise
Reviewing Topics not Discussed
Lessons Learned
Action Plan and Evaluation

1. Introduction
Workshop Objectives
Topics for Discussion
Topics Indirectly Related to the Workshop

2. Definition of Coaching and Mentoring
Coaching
Mentoring
The GROW Model

3. Goal Setting
Goals with GROW
Identifying Goal Areas
SMART Goals

4. Reality
Where you really are
Obstacles
Exploring the Past

5. Developing Options
Identifying Aaths
The Final Approach
Structuring a Plan

6. Objectives
Creating a Final Plan
Identifying the First Step
Motivation

7. Trust
Defining Trust
Trust and Coaching
Building Trust

8. Feedback
The Feedback Sandwich
Constructive Criticism
Growth and Development

9. Overcoming Obstacles
Common Obstacles
Re-Evaluating goals
Focus on Progress

10. Handing over
When you achieve success
Transitioning to the Coachee

11. Mentoring and Coaching Differences
Basic Differences
Blending the Two Models
Adapting the GROW Method
The Mentoring Relationship

12. Other Topics
Words from the Wise
Topics not Discussed
Action Plan and Evaluation

1. Introduction
Topics for Discussion
Topics Indirectly Related to the Workshop
Workshop Objectives

2. Introduction to Performance Management
Definition
How Performance Management Works
Tools
Questions

3. The Basics
Three Phase Process
Assessments
Performance Reviews
Questions

4. Goal Setting
Smart Goals
Specific Goals
Realistic Goals
Attainable Goals
Measurable Goals
Timely Goals
Monitoring Results
Questions

5. Establishing Performance Goals
Strategic Planning
Job Analysis
Setting Goals
Motivation
Questions

6. 360 Degree Feedback
Defining 360 Degree Feedback
Feedback versus the Traditional Performance Review
Components of Feedback
Questions

7. Competency Assessments
Definition
Implementation
Final Conclusion
Questions

8. Kolb’s Learning Cycle
Experience
Observation
Conceptualisation
Experimentation
Questions

9. Motivation
Key Factors
A Motivated Organisation
Personal Motivators
Evaluating and Adapting
Questions

10. The Performance Journal
Record Goals and Accomplishments
Linking With Your Employees or Managers
Implementing a Performance Coach
Keeping Track
Questions

11. Creating a Performance Plan
Goals
Results Wanted
Prioritising
Measuring
Evaluation
Questions

12. Other Topics
Words from the Wise
Topics not Discussed
Action Plan and Evaluation

1. Introduction to Emotional Intelligence
Topics for Discussion
Topics Indirectly Related to the Workshop
Workshop Objectives

2. Defining Emotional Intelligence
Self Management
Self Awareness
Self Regulation
Self Motivation
Empathy

3. Four Skills in Emotional Intelligence
How to Perceive Emotions Accurately
Using Emotions to Facilitate Thinking
Understanding Emotional Meanings
Managing Emotions

4. Verbal Communication Skills
Focused Listening
Asking Questions
Communicating Clearly and Understandably

5. Non-Verbal Communication Skills
Body Language
Signals You Send Without Knowing It
It’s not what you say, it’s how you say it

6. Social Management and Responsibility
Benefits of Emotional Intelligence
Saying how you Feel Accurately

7. Toolkit of Emotions
Empathy
Self-Management and Self-Awareness
Giving In Not Giving Up

8. Gaining Control
Using Coping Thoughts
Using Relaxation Techniques
Bringing The Two Together

9. Emotional Intelligence in Business
Understanding Emotion and Managing Feelings
Emotional Intelligence at Work
Constructive Disagreement

10. Business Practices
Optimism
Pessimism
Striking a Balance

11. Making an Impact
A Powerful First Impression
Assessing the Situation
Being Eager Without Being Offensive

12. Other Topics
Words from the Wise
Topics not Discussed
Action Plan and Evaluations

Leadership and People management (5 Days) Course: Course Duration

5 day/s

Who should attend: Leadership and People management (5 Days) Course

This course is for anyone who finds themselves in a leadership position.

**Quote does not include Any Exam Fees (if applicable)

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