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Quick Look Course Summary:Leadership and People management (5 Days) Course
  • Next Public Course Date:

  • Length: 5 day(s)

  • Price (at your venue): 1 Person R 17,282.50 EX VAT 3 Person R 13,019.03 EX VAT 10 Person R 8,796.98 EX VAT

  • Certification Type:Non-Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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    Leadership and People management (5 Days) Course: Introduction

    This is a five day workshop and includes a leadership course, a supervising others course, a coaching and mentoring course as well as a performance management and emotional intelligence course.

    Leadership and People management (5 Days) Course :Course Outline

    1. Introduction
    Workshop Objectives
    Topics for Discussion
    Topics Indirectly Related to the Workshop

    2. Leadership
    Definition of a leader
    Characteristics of a leader
    Principles of leadership
    A little history lesson
    Past leaders
    Modern leaders
    The Great Man Theory
    The Trait theory
    Transformational leadership

    3. Situational Leadership
    Telling
    Selling
    Participating
    Delegating

    4. Taking a Personal Inventory
    Introduction to Kouzes and Posner
    Leading by example
    Inspiring a shared vision
    Challenging and changing the process
    Empowering others
    Motivation
    Your own skills
    Creating an action plan
    Goal Setting
    Goal Achievement
    Inspiration and Motivation
    Role Models
    Getting Experience
    Your Personal Mission Statement

    5. Leading the Way
    Determining your way
    Be an inspirational role model
    Influencing the Perspective of others

    6. Inspiring a Shared Vision
    Defining your Vision
    Sharing your Vision
    Identifying the Benefits for Others

    7. Challenging the Process
    Developing Innovation
    Improving Your Skills
    Changing the Process

    8. Enabling Others
    Encouraging Growth
    Creating Mutual Respect
    Creating Trust

    9. Motivation
    Sharing Rewards
    Celebrating Achievements
    Making Recognition Part of Your Style

    10. Influencing Skills
    The Art of Persuasion
    Principles of Influence
    Creating an Impact

    11. Goal Setting
    SMART goals
    Long Term Goals
    Creating a Support System.

    12. Other Topics
    Words from the Wise
    Review of Topics Discussed
    Reviewing Lessons Learned
    Action Plans and Evaluations.

    1. Introduction
    Topics for Discussion
    Topics Indirectly Related to the Workshop
    Workshop Objectives

    2. Realistic Expectations
    Requirements of a Supervisor
    Opportunities for Growth and Improvement
    Verbal Expectations
    Written Expectations

    3. Goal setting
    Cascading Goals
    The SMART Method
    Helping Others Set Goals

    4. Assigning Work
    The Dictatorial Approach
    The Apple-Picking Approach
    The Collaborative Approach

    5. Degrees of Delegation
    Complete Supervision
    Partial Supervision
    Complete Independence

    6. Implementing Delegation
    Decision Making
    Choosing the Person to Delegate to.
    Providing Instructions
    Measuring the Results
    Troubleshooting

    7. Feedback
    Characteristics of Good Feedback
    Feedback Delivery Tools
    Informal Feedback
    Formal Feedback

    8. Managing your time
    The 80/20 Rule
    The Urgent/Important Matrix
    Productivity Journal
    Routines and Rituals that Simplify Your Work Day

    9. Resolving Conflict
    Conflict Resolution Process
    Maintaining Fairness
    Help Within the Team
    Help Outside the Team

    10. Special Situations
    What to do if you have been promoted
    When you’re leading a new team
    Taking on an established team

    11. Survival Guide for the New Supervisor
    Asking the right questions
    Go to Gemba
    Keep Learning

    12. Other Topics
    Words from the Wise
    Reviewing Topics not Discussed
    Lessons Learned
    Action Plan and Evaluation

    1. Introduction
    Workshop Objectives
    Topics for Discussion
    Topics Indirectly Related to the Workshop

    2. Definition of Coaching and Mentoring
    Coaching
    Mentoring
    The GROW Model

    3. Goal Setting
    Goals with GROW
    Identifying Goal Areas
    SMART Goals

    4. Reality
    Where you really are
    Obstacles
    Exploring the Past

    5. Developing Options
    Identifying Aaths
    The Final Approach
    Structuring a Plan

    6. Objectives
    Creating a Final Plan
    Identifying the First Step
    Motivation

    7. Trust
    Defining Trust
    Trust and Coaching
    Building Trust

    8. Feedback
    The Feedback Sandwich
    Constructive Criticism
    Growth and Development

    9. Overcoming Obstacles
    Common Obstacles
    Re-Evaluating goals
    Focus on Progress

    10. Handing over
    When you achieve success
    Transitioning to the Coachee

    11. Mentoring and Coaching Differences
    Basic Differences
    Blending the Two Models
    Adapting the GROW Method
    The Mentoring Relationship

    12. Other Topics
    Words from the Wise
    Topics not Discussed
    Action Plan and Evaluation

    1. Introduction
    Topics for Discussion
    Topics Indirectly Related to the Workshop
    Workshop Objectives

    2. Introduction to Performance Management
    Definition
    How Performance Management Works
    Tools
    Questions

    3. The Basics
    Three Phase Process
    Assessments
    Performance Reviews
    Questions

    4. Goal Setting
    Smart Goals
    Specific Goals
    Realistic Goals
    Attainable Goals
    Measurable Goals
    Timely Goals
    Monitoring Results
    Questions

    5. Establishing Performance Goals
    Strategic Planning
    Job Analysis
    Setting Goals
    Motivation
    Questions

    6. 360 Degree Feedback
    Defining 360 Degree Feedback
    Feedback versus the Traditional Performance Review
    Components of Feedback
    Questions

    7. Competency Assessments
    Definition
    Implementation
    Final Conclusion
    Questions

    8. Kolb’s Learning Cycle
    Experience
    Observation
    Conceptualisation
    Experimentation
    Questions

    9. Motivation
    Key Factors
    A Motivated Organisation
    Personal Motivators
    Evaluating and Adapting
    Questions

    10. The Performance Journal
    Record Goals and Accomplishments
    Linking With Your Employees or Managers
    Implementing a Performance Coach
    Keeping Track
    Questions

    11. Creating a Performance Plan
    Goals
    Results Wanted
    Prioritising
    Measuring
    Evaluation
    Questions

    12. Other Topics
    Words from the Wise
    Topics not Discussed
    Action Plan and Evaluation

    1. Introduction to Emotional Intelligence
    Topics for Discussion
    Topics Indirectly Related to the Workshop
    Workshop Objectives

    2. Defining Emotional Intelligence
    Self Management
    Self Awareness
    Self Regulation
    Self Motivation
    Empathy

    3. Four Skills in Emotional Intelligence
    How to Perceive Emotions Accurately
    Using Emotions to Facilitate Thinking
    Understanding Emotional Meanings
    Managing Emotions

    4. Verbal Communication Skills
    Focused Listening
    Asking Questions
    Communicating Clearly and Understandably

    5. Non-Verbal Communication Skills
    Body Language
    Signals You Send Without Knowing It
    It’s not what you say, it’s how you say it

    6. Social Management and Responsibility
    Benefits of Emotional Intelligence
    Saying how you Feel Accurately

    7. Toolkit of Emotions
    Empathy
    Self-Management and Self-Awareness
    Giving In Not Giving Up

    8. Gaining Control
    Using Coping Thoughts
    Using Relaxation Techniques
    Bringing The Two Together

    9. Emotional Intelligence in Business
    Understanding Emotion and Managing Feelings
    Emotional Intelligence at Work
    Constructive Disagreement

    10. Business Practices
    Optimism
    Pessimism
    Striking a Balance

    11. Making an Impact
    A Powerful First Impression
    Assessing the Situation
    Being Eager Without Being Offensive

    12. Other Topics
    Words from the Wise
    Topics not Discussed
    Action Plan and Evaluations

    Leadership and People management (5 Days) Course: Course Duration

    5 day/s

    Who should attend: Leadership and People management (5 Days) Course

    This course is for anyone who finds themselves in a leadership position.

    **Quote does not include Any Exam Fees (if applicable)

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