Calling all Secretaries and PAs! Are you ready to elevate your skill set beyond the traditional secretarial duties? Look no further – we’ve got you covered with our mix-and-match training solutions tailored just for you. Our three-day course program empowers you to select specific modules that cater to your individual needs, ensuring you receive the training that matters most to you.

Craft your own Course Blend

Imagine designing your own pizza with all your favourite toppings. Well, think of this customised course as toppings for your professional development pizza.  Mix and match to create your perfect training course, adding your own unique flavour to the mix.

Let’s get right into some of the courses you can choose from and take a look at some of the modules that you can include in your mix:

Archiving and Record Management Course

Get things in order with record-keeping processes and techniques and learn how to maintain archives efficiently.  From paper-based systems to electronic records, master the art of record maintenance.

Modules

• Understanding Records
• Management of Records
• Paper-Based Systems
• Electronic Records
• Hybrid Systems
• Record Maintenance

Building Confidence and Assertiveness Course

Build your self-confidence and assertiveness to navigate professional challenges with ease. Learn powerful communication techniques and strategies to overcome obstacles with confidence.

Modules

• Understanding Confidence
• Characteristics of Confidence
• The barriers to success
• Powerful Tools
• Communicating with Confidence
• Developing Assertiveness
• Projecting Confidence
• Personal Empowerment
• Handling Difficult Situations
• Building Confidence in Others

Business Etiquette Course

Polish your professional demeanor with essential etiquette skills. Master networking, business meetings, email etiquette, and more to make a lasting impression in any situation.

Modules

• Understanding Etiquette
• Networking for Success
• The Meet and Greet
• The Dining in Style
• Business Email Etiquette
• Telephone Etiquette
• The Written Letter
• Dressing for Success
• International Etiquette

Business Writing Course

Enhance your writing skills for effective communication in the business world. From crafting emails to writing reports, gain the edge you need to excel in the workplace.

Modules

• Working with Words
• Constructing Sentences
• Writing Meeting Agendas
• Writing E-mails
• Writing Business Letters
• Writing Proposals
• Writing Reports
• Proofreading and Finishing

Developing Corporate Behaviour Course

Cultivate a positive corporate culture by aligning values and ethics within your organization. Learn to foster teamwork, communication, and trust for a thriving workplace environment.

Modules

• The Science of Behaviour
• Benefits of Corporate Behaviour
• Most Common Categories of Corporate Behaviour
• Managerial Structure
• Company Values and Ethics
• Employee Accountability
• Corporate Team Behaviour

Developing Emotional Intelligence Course

Harness the power of emotional intelligence to navigate interpersonal relationships with grace. Gain control over your emotions, communicate effectively, and build meaningful connections.

Modules

• The Components of Emotional Intelligence (EI)
• Tools to Gain Control
• Verbal Communication Skills
• Nonverbal Communication Skills
• Managing Relationships with Others
• Benefits of Being Emotionally Aware

Event Planning Course

Master the art of hosting successful events with our comprehensive Event Planning workshop. From planning and coordinating to executing flawless events, become a master event planner.

Modules

• Type of Events
• Types of Entertainment
• Support Staff
• Technical Staff
• Vendors
• Administrative Tasks
• Post Event Activities

Goal Setting and Getting Things Done Course

Develop essential goal-setting skills to boost productivity and achieve success. Learn time management techniques and strategies to stay focused and motivated.

• Overcoming Procrastination
• Improving Motivation
• Wise Time Management
• Tips for Completing Tasks
• Increase Your Productivity
• SMART Goals

Interpersonal Skills Course

Become a master communicator and build strong relationships with our interpersonal skills workshop. Learn verbal and non-verbal communication techniques to make a lasting impression.

• Verbal Communication Skills
• Non-Verbal Communication Skills
• Making Small Talk and Moving Beyond
• Remembering Names
• Influencing Skills
• Bringing People to Your Side
• Sharing Your Opinion
• Negotiation Basics
• Making an Impact

Meeting Management Course

Take charge of meetings like a pro with our meeting management workshop. Learn to plan, chair, and execute productive meetings that drive results.

• Planning and Preparing
• Setting up the Meeting Space
• Meeting Roles and Responsibilities
• Chairing a Meeting
• Dealing with Disruptions
• Taking Minutes

Self-Leadership Course

Lead yourself to success with our self-leadership workshop. Discover the keys to personal motivation, constructive thinking, and overall well-being.

• What is Self-Leadership?
• Motivators
• Constructive Thinking
• Well-being
• Individuality

Telephone Etiquette Course

Master the art of phone etiquette for enhanced customer interactions and professional communication. Learn to handle inbound and outbound calls with confidence and professionalism.

• Aspects of Phone Etiquette
• Using Proper Phone Language
• Eliminate Phone Distractions
• Inbound Calls
• Outbound Calls
• Handling Rude or Angry Callers
• Handling Interoffice Calls
• Handling Voicemail Messages
• Methods of Training Employees

Time Management Course

Take control of your time and boost your productivity with our time management workshop. Learn essential strategies for prioritizing tasks, setting goals, and overcoming procrastination.

• Discovering your Productivity Rhythm
• Managing Time with Goals
• Prioritizing Your Time
• Tackling Procrastination

Empower Yourself Today

Don’t wait to unlock your full potential – enroll in our customized secretarial skills training program today! Mix and match your way to success and take your career to new heights. Your professional development journey starts here – let’s get started!