Home / Non-Accredited / Communication & Business Writing / Social Intelligence Course (1 day)
Quick Look Course Summary:Social Intelligence Course (1 day)
-
Length: 1 day(s)
-
Price (at your venue): 1 Person R 5,654 EX VAT 3 Person R 3,982 EX VAT 10 Person R 2,954 EX VAT
-
Certification Type:Non-Accredited
-
Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
Social Intelligence – self-paced online, 6 months’ access: R750 per learner (ex VAT); teams of 10 or more pay less.
Get Free & personalised
Training Advice
Social Intelligence Course (1 day)
Staff who read people and situations accurately, respond with empathy and build working relationships that last.
Technical skill gets people hired; how they deal with people decides how far they go. Colleagues who misread a situation, talk over others or miss the signs that a customer is unhappy create friction that slows everyone down. This one-day social intelligence training builds the people skills behind good working relationships: knowing yourself, reading others and responding in the right way.
The day starts with self-awareness – how you come across and how to get honest feedback. It then works through empathy and active listening, reading behaviour and social cues (verbal, non-verbal and online), body language, conversation skills and building rapport with colleagues and clients. South African workplaces bring together many languages, cultures and generations, so the day also looks at how norms around eye contact, greetings and personal space can differ, and how to adapt without stereotyping anyone.
Short case studies, pair exercises and self-reflection keep the day practical. Delegates leave with a personal action plan for one relationship they want to strengthen.
Why this course
For your organisation
- Smoother working relationships and less day-to-day friction
- Better customer interactions from staff who read the situation well
- Teams that work more effectively across cultures and generations
- A practical complement to coaching and leadership development
For your delegates
- A clearer picture of how you come across to others
- Listening and empathy skills you can use immediately
- Confidence in conversations and networking situations
- A personal action plan for building rapport
What delegates will be able to do
- Reflect on their own behaviour and ask for useful feedback
- Show empathy without judging or faking emotion
- Listen actively and respond to feelings as well as facts
- Read verbal, non-verbal and online cues in social situations
- Adapt their behaviour to the situation and to cultural differences
- Use body language that matches their message
- Start and sustain conversations that build rapport
Who should attend
Any employee who works with colleagues, customers or the public and wants to build stronger relationships – including new managers, client-facing staff, team members in diverse teams and anyone receiving coaching on how they work with people.
Course outline
Day 1 – Reading people and building relationships
Self-awareness
- Seeing yourself as others see you
- Spotting your blind spots and self-deception
- Asking for feedback and acting on it
- Reflecting on your actions and staying open to change
Empathy and active listening
- Paying full attention to the other person
- Suspending judgement and seeing their point of view
- Why faked emotion damages trust
- Tuning in to feelings and not dismissing them
- Avoiding early conclusions
Reading behaviour and social cues
- Perception and how first impressions mislead
- Separating facts from emotions
- Verbal and non-verbal cues, including the eyes
- Cues in email, chat and online meetings
- Personal space and cultural differences in a diverse workplace
- Staying flexible as the situation changes
Body language and interpersonal communication
- Open and closed body language
- Being aware of your own movements
- How tone changes the meaning of words
- Respect, trust and consistency
- Keeping your composure under pressure
Conversation skills and rapport
- Choosing safe and engaging conversation topics
- Giving people your full attention
- Asking good questions and remembering names
- Taking the high road in tense moments
- Building rapport with colleagues and clients
Action plan
- Key lessons from the day
- A personal plan for one relationship you want to strengthen
How it is delivered
One day, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Workbook, self-reflection exercises and a personal action plan included. We deliver it at your offices in Johannesburg, Pretoria, Durban, Cape Town and anywhere else in South Africa, at a BOTI venue in Johannesburg, or live online for teams in different places.
What our clients say
“The course was efficiently scheduled and planned around our timetable. We were impressed by both the quality of training and the Facilitators.”
“The training was well executed and of a high quality … We would like to recommend BOTI for future trainings.”
“We have been very impressed with their service and rollout of the training.”
Frequently asked questions
Can you run this course at our offices?
Yes. Most groups are trained at the client's premises anywhere in South Africa; we can also host it at a BOTI venue or deliver it live online.
How many people can attend?
From one delegate to groups of about 20.
Is it accredited?
No – it is a non-accredited short course and delegates receive a BOTI certificate of attendance.
Can the case studies be based on our workplace?
Yes. Tell us about the teams and situations involved – customer service, cross-department work or a newly merged team – and the facilitator adapts the examples.
How does this differ from the Interpersonal Skills Course?
The Interpersonal Skills Course focuses on communication techniques such as influencing and sharing opinions. This course focuses on awareness – of yourself, of other people's cues and of social situations – as the basis for good relationships.
Can you run this course in Johannesburg, Cape Town or Durban?
Yes. We train on site at your offices in Johannesburg, Pretoria, Durban, Cape Town and across South Africa, at a BOTI venue in Johannesburg, or live online so a team spread over several offices can attend together.
Related courses
Get your price – the more delegates, the less each pays
Change the options to see your price per person, then email yourself the quote and course outline.
Contact us now – we reply within 15 minutes during office hours
Monday to Friday, 08:00–17:00. After hours, we reply on the next working day – or call 011 882 8853.