Home / Non-Accredited / Supply Chain, Procurement & Contracts / Contract Management Course (2 days)
Quick Look Course Summary:Contract Management Course (2 days)
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Length: 2 day(s)
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Price (at your venue): 1 Person R 10,326 EX VAT 3 Person R 7,594 EX VAT 10 Person R 5,491 EX VAT
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Certification Type:Non-Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
Contract Management – self-paced online, 6 months’ access: R950 per learner (ex VAT); teams of 10 or more pay less.
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Legal references in this e-learning course are US-based and may not reflect South African legislation – for South African law, choose this classroom course.
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Contract Management Course (2 days)
Your contract owners manage every contract from award to close-out, so the value you agreed is delivered and problems are caught before they become disputes.
Most people who manage contracts inherited the job: the project lead who signed a supplier agreement, the operations manager who owns a maintenance contract, the buyer who handles renewals. Without a method, contracts leak value through vague scope, missed milestones, unpriced variations and penalties nobody enforces. This contract management course gives those people a practical, repeatable way to run a contract through its whole life.
Day one builds the foundations: contract types and essential elements, the key clauses and the obligations they create, turning a tender award into a sound contract, negotiating terms, and writing measurable service level agreements and a contract risk register. Day two is contract administration in practice: mobilisation, change control, performance reviews, payment against delivery, disputes and remedies, renewals and exits, supplier relationships and contract audits.
Delegates bring one of their own contracts and work on it throughout, so they leave with an obligations register, a risk register and a contract management plan they can use the next working day. Where your contracts sit in the public sector, the course explains how the procurement framework shapes them, in general terms. Legal topics are covered as general guidance, not legal advice.
Why this course
For your organisation
- Fewer missed milestones, unpriced variations and avoidable disputes
- Penalties, rebates and service levels that are actually enforced
- Contract files, approvals and records that stand up to audit
- Earlier warning when a supplier or a contract starts to fail
- Better-informed decisions on renewal, re-tender or exit
For your delegates
- A clear view of the contract lifecycle and your role in it
- Confidence reading clauses and spotting where the risk sits
- A simple change-control process for variations
- An obligations register, risk register and contract management plan built on your own contract
What delegates will be able to do
- Explain the contract lifecycle and who owns each stage of it
- Identify contract types, essential elements and the key clauses in a commercial contract
- Map both parties' obligations into an obligations register and calendar
- Write measurable service levels and key performance indicators
- Rate and allocate contract risks in a contract risk register
- Run a change-control process that keeps variations priced, approved and recorded
- Monitor supplier performance and link payment to delivery
- Choose the right remedy when performance falls short and escalate disputes properly
- Plan a contract audit and decide whether to renew, re-tender or exit
Who should attend
Procurement, supply chain and tender officers; project managers and project leads working with contractors; operations and department managers who own supplier agreements; business owners and SMME directors signing commercial contracts; and administrative and contract-support staff. No prior training is needed – the course builds from the basics.
Course outline
Day 1 – Contract foundations: from award to signature
The contract management role and lifecycle
- Why contracts leak value: vague scope, missed milestones and unenforced penalties
- The contract lifecycle from request to close-out
- Who owns what: contract owner, procurement, legal, finance and the supplier
- The contracts delegates bring to the workshop
Contract fundamentals
- Contract types: goods, services, works, framework agreements and service level agreements
- Essential elements of a valid contract
- Legal and ethical foundations in plain language, as general guidance and not legal advice
- Ethical breaches: conflicts of interest, gifts and favouritism
- Reading a contract: structure, schedules and annexures
Key clauses and obligations
- Scope of work, deliverables and acceptance
- Pricing, payment terms and price adjustment
- Term, renewal, termination and notice periods
- Warranties, indemnities, liability caps and insurance
- Confidentiality, intellectual property and personal information under POPIA
- Building an obligations register for both parties
From request to award
- Defining requirements and working out value for money
- Requests for proposal, choosing bidders and comparing offers
- Turning a tender award into a sound contract
- Templates, standard terms and compliance checks
- Wording that avoids ambiguity and later disputes
Negotiating the contract
- Preparing for a contract negotiation
- Must-haves, tradeables and walk-away points
- Negotiating service levels, penalties and remedies
- Recording agreed changes before signature
- Signature, delegated authority and record-keeping
Service level agreements and contract risk
- What a service level agreement is for
- Measurable service levels and key performance indicators
- Rebates, penalties and escalation when service levels are missed
- Identifying, rating and allocating contract risk
- Building a contract risk register
Day 2 – Contract administration in practice
Mobilisation and the contract file
- Kick-off meetings, contact points and governance
- Setting up the contract file and the obligations calendar
- Roles of the contract manager, supplier relationship manager and end users
- Common administration failures and how to avoid them
Variations and change control
- Why uncontrolled scope change causes most leakage
- Request, assess, approve, record: a simple change-control process
- Pricing and negotiating variations
- Redlines, strikeouts and clause replacements done correctly
- Keeping variations enforceable and within delegated authority
Performance monitoring and payment
- Measuring delivery against service levels and milestones
- Supplier performance reviews and scorecards
- Early warning signs of a failing contract
- Certifying payment against delivery
- Reporting to management and stakeholders
Disputes, remedies, renewals and exits
- Resolving issues before they become disputes
- Escalation, mediation and arbitration clauses in outline, as general guidance and not legal advice
- Remedies: rebates, penalties, step-in rights and termination
- Renew, extend, re-tender or exit
- Exit planning: handover, transition and close-out
Supplier relationships and contract audits
- Building trust with suppliers without losing control
- Segmenting suppliers: strategic, critical and routine
- Planning and running a contract audit
- Audit findings, reporting and corrective action
Public-sector context and your contract management plan
- Contracts in a public procurement environment, in general terms
- Supply chain management policies, delegations and records
- Which contract records to keep, where and for how long
- Building a contract management plan for your own contract
- Personal action plan and close
How it is delivered
Two days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Delegates bring a live contract (or use the case contract provided); workbook, obligations and risk register templates and a contract management plan template are included. We deliver it at your offices in Johannesburg, Pretoria, Durban, Cape Town and anywhere else in South Africa, at a BOTI venue in Johannesburg, or live online for teams in different places.
What our clients say
“[The organisation] was satisfied with the quality and professionalism of the training services provided by BOTI and would recommend Business Optimization Training Institute (PTY) Ltd as a competent and reliable training provider”
“BOTI provided professional and structured training focused on strengthening participants’ practical knowledge and understanding of contract management, service level agreements, contract administration, managing service providers, monitoring performance, and managing contractual obligations”
“All training programmes were delivered in a highly professional manner, with effective coordination and strict adherence to our scheduling requirements. The facilitators demonstrated a commendable level of expertise, and the quality of delivery consistently met our expectations.”
Frequently asked questions
Can you run this course at our offices?
Yes. Most groups are trained at the client's premises anywhere in South Africa; we can also host it at a BOTI venue or deliver it live online.
How many people can attend?
From one delegate to groups of about 20. The price per delegate drops as the group grows – see the price table, or ask us for a quote.
Is it accredited?
No – it is a non-accredited short course and delegates receive a BOTI certificate of attendance.
Can we use our own contracts?
Yes. Delegates are encouraged to bring a contract they manage, and for in-house groups we can build the case study around your standard contract or SLA template. Your documents stay with your team.
Is this legal training?
No. It is practical contract management for the people who run contracts day to day. Legal points are covered as general guidance, not legal advice, and your legal team should still review contract wording.
How does it differ from the service provider and SLA courses?
This course covers the whole lifecycle of any commercial contract. Mastering Service Level Agreements and Contracts goes deeper into appointing service providers and writing SLAs, and Manage Service Providers in a Selected Organization concentrates on managing a provider's delivery and non-delivery.
Related courses
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