Course Introduction

Artificial intelligence has moved from a future buzzword to a daily reality in South African workplaces. Tools like ChatGPT, Microsoft Copilot and Google Gemini are already changing how teams write, research, analyse and decide – and the professionals who use them well are pulling ahead. This practical one-day course demystifies AI for everyday business users. No coding, no jargon – just a clear, hands-on understanding of what AI can (and can’t) do, and exactly how to put it to work in your role.

Why this matters

AI skills are fast becoming as fundamental as email or spreadsheets. Staff who can confidently use tools like ChatGPT and Copilot complete routine work in a fraction of the time, freeing them for higher-value thinking. Just as importantly, a shared, structured introduction means your whole team speaks the same language about AI – what it is good for, where it falls short, and how to use it safely – rather than a few enthusiasts experimenting in isolation.

What You Will Learn

• What AI really is – generative AI, machine learning and large language models in plain language
• The key tools reshaping work: ChatGPT, Microsoft Copilot and Google Gemini
• Writing effective prompts that get accurate, useful results
• Role-based use cases: drafting, summarising, research, brainstorming and analysis
• Using AI responsibly – POPIA and data privacy, accuracy and ‘hallucinations’, bias, and what never to share with AI
• Building a simple personal AI workflow you can apply immediately

The Advantages of Attending

• Several hours back per person each week – Your team learns to offload routine drafting, summarising and reformatting to ChatGPT, Copilot and Gemini, freeing time on emails, reports and admin for work that genuinely needs human judgement.
• Cleaner first drafts, fewer rewrites – Staff learn to brief the tools properly, so emails, reports and proposals come back clearer and closer to your house style on the first pass instead of after several rounds of editing.
• Lower risk of errors and data leaks – People leave knowing where ChatGPT, Copilot and Gemini get things wrong, when to fact-check, and which client or company information must never be pasted into a public chatbot, in line with POPIA expectations.
• One shared way of working, not private guesswork – Instead of a few curious staff experimenting alone, the whole team works from the same practical playbook, so AI use is consistent and explainable across the business.
• Confident beginners by end of day, no IT background needed – Built for complete beginners, this one day moves people from hesitant to capable on tools they already have, so you see practical use within the same week rather than after months of self-teaching.

Skills You Will Walk Away With

• Write clear, specific prompts that get usable results from ChatGPT, Copilot or Gemini within one or two tries
• Draft, shorten and rewrite emails, reports and meeting notes in minutes using everyday AI tools
• Summarise long documents, email threads and PDFs down to key points and action items
• Use Microsoft Copilot inside Word, Excel and Outlook to speed up everyday office tasks
• Spot AI errors, made-up facts and outdated information before anything goes out to clients
• Apply safe-use rules for what client and company data must never be entered into a public AI tool
• Pick the right tool for each task and recognise where AI genuinely helps versus where it does not belong
• Save and reuse your own prompts for recurring tasks so the time saving continues after the course

Who Should Attend

Any professional, manager or team that wants to work faster and smarter with AI. No technical background required – designed for complete beginners and busy business users.

Why train with BOTI

BOTI has trained teams across South Africa for over a decade and is rated 4.8 from 652 Google reviews. This course is practical and hands-on, fully customisable to your team and industry, and can be delivered in-house at your premises anywhere in South Africa or at a public venue, with or without laptops supplied. Every delegate receives a certificate of completion and leaves with skills they can apply the very next day.