Business Optimization Training Institute
Quick Look Course Summary:Workplace Diversity Course
  • Next Public Course Date:

  • Length: 2 day(s)

  • Price: 1 Person R 7,307.50 EX VAT 3 Person R 5,302.11 EX VAT 10 Person R 3,613.29 EX VAT

  • Certification Type: Non-Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

Workplace Diversity Course: Introduction

Different people bring different talents and abilities to the workplace, in this workshop we will discuss gender and culture diversity and give participants some essential knowledge on both gender and cultural differences. Diversity, when it is understood, adds to the business immensely.

Workplace Diversity Course :Course Outline

Diversity is the inclusion of a wide variety of people of different races or cultures in a group or organization. It is important to understand terms and concepts related to diversity, such as: Ableism – which is discrimination against people with disabilities. Affirmative action – policies that take race ethnicity or gender into consideration in an attempt to promote equal opportunity or increase ethnic or other forms of diversity. Homophobia – discriminatory behaviour and beliefs against gays, lesbians and trans-gender individuals. Minority – a part of a population differing from others in some characteristics and often subjected to inferior treatment. Racism – discrimination based on one’s race. Sexism – discrimination directed against either women or men. A stereotype is an oversimplified conception or opinion. A bias is a preference or an inclination. Both stereotyping and bias is discriminatory behaviour. We are all responsible for breaking down the barriers of diversity; we can change our personal approach, instead of stereotyping someone we can get to know them based on facts and information gathered. We can encourage workplace changes, encouraging diversity in the workplace thereby adding value to the team/s. We can encourage social changes by getting rid of our own preconceived bias – our baggage – and socializing with people from another culture. In the workplace we can be proactive in forming a mission, vision and company policy which encourages diversity. When hiring new employees it is important to take note of company policy regarding affirmative action and diversity. When training employees the same policies should be adhered to and the promotion or recognition of employees’ achievements should be fair and equal. Company policy and the laws of the country should reflect each other in preventing discrimination and racism, and discouraging it.TIP: Sometimes how you say something is more important than what you say as it may be misinterpreted by someone of a different culture or language. Body language is also very important as people generally understand 70% of your non-verbal cues and only 30% of your verbal cues. Three actions that enhance conversation are looking a person straight in the eye, a warm open smile, and a relaxed, upright posture. If you have been discriminated against, there are a number of ways to remedy the situation, such as talking to the other person involved, reporting it to a supervisor, or going to the CCMA – Counsel for Conciliation, Mediation and Arbitration. Citizens of this country may also find relief from the justice system. We round off our course with managing complaints as a manager and as an organisation.
Key outcomes of the course include:
BOTI’s Program Outline

Component 1: Starting Out
• Activities to break the ice
• Housekeeping matters and administration
• The Parking Area
• program Objectives

Component 2: Comprehending Diversity
• Exactly What is Diversity?
• Related Terms as well as principles
• A Brief History
• A Legal Overview

Component 3: Comprehending Stereotypes
• Stereotypes vs. Biases
• Identifying Your Baggage
• Comprehending Exactly What This particular Means

Component 4: Breaking Down the Barriers
• Changing Your Personal Approach
• Encouraging Workplace Changes
• Encouraging Social Changes

Component 5: Verbal Communication abilities
• Listening as well as Hearing: they are not the exact same thing
• Asking Queries
• Communicating with Power

Component 6: Non-Verbal Communication abilities
• Body Language
• The Signals You Send to Others
• It Is Not Exactly What You Say, It Is The Manner In Which You Say It

Component 7: Being Proactive
• Encouraging Diversity in the Workplace
• Preventing Discrimination
• Means to Discourage Discrimination

Component 8: Coping with Discrimination
• Identifying if You Have Been Discriminated Against
• Methods of Reprisal
• Choosing a program of activity

Component 9: Working with Diversity Complaints as a Person
• Exactly What to-do If You’re Involved In A Complaint
• Comprehending Your Role
• Making A Support System

Component 10: Working with Diversity Complaints as a Manager
• Recording the Complaint
• Identifying Appropriate Actions
• Choosing a Path

Component 11: Working with Diversity Complaints as an business
• Receiving a Complaint
• Choosing a Response
• Learning from the Complaint

Component 12: Concluding
• Wise Men’s words
• Assessment of Parking Area
• Key Learnings

Workplace Diversity Course: Course Duration

2 day/s

Who should attend: Workplace Diversity Course

This course is intended for all employees, and individuals.

**Quote does not include Any Exam Fees (if applicable)

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