Crisis Management Course

Course Introduction

Do you know how to handle a crisis? If not, we have the course for you. This course will teach participants who to address any crisis and will give them the skills they need to do this.

Course Outline

1. Introduction
Workshop Objectives

2. Crisis
Internal risks
Eternal risks
Aggression
Violence
Case study

3. Workplace violence
Threats
Damage
Psychological Acts
Physical acts
Case study

4. Myths
Violence just happens
It is uncommon
Problems will solve themselves
It is not possible to prevent violence
Case study

5. Escalation
Threats
Stalking and bullying
Injury
Death
Case study

6. Concerning Behaviours
Disruptive
Emotional abuse
Causes anxiety
Examples of behaviour
Case study

7. Domestic violence indicators
Disruptive Calls
Poor concentration
Bruising
Absence
Case study

8. Triggers of workplace violence
Reprimands and terminations
Financial strain
Loss of loved one
Perceived slights
Case study

9. Conflict dangers
Triggers
Action point
Flashpoint
Identify
Case study

10. Response
Note areas of concern
Discuss it
Report it
Report to HR or tip line
Case study

11. Strategies
Policies
Programs
Emergency procedures
Train employees
Case study

12. Topics not discussed
Post Workshop overview

Course Duration

1 day/s

Who should attend

This course is intended for anyone interested in crisis management.

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal