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Quick Look Course Summary:Conflict Resolution Training Cape Town, Johannesburg, Gauteng, Durban
Next Public Course Date:
Length: 1 day(s)
Price (at your venue): 1 Person R 3,982.50 EX VAT 3 Person R 2,729.81 EX VAT 10 Person R 1,885.40 EX VAT
Certification Type: Non-Accredited
Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Conflict Resolution Course: Introduction
We offer a short course on conflict management, everyone has to deal with conflicts with others at sometime. It is useful to know what escalates conflicts and what de-escalates conflicts, we have included several methods for students in this course to practice conflict management. The course locations include: Conflict Resolution Training Cape Town or Conflict Resolution Training Johannesburg or Conflict Resolution Training Gauteng. Indeed this conflict management course or conflict resolution skills training is held across South Africa.
Conflict Resolution Course :Course Outline
Wherever two or more people work together, there is bound to be a conflict at some stage. Conflicts in companies are to be expected, this workshop will give you the skills to address these conflicts in a win-win manner, so that everyone is happy with the solution at the end of the day. Our company presents the conflict resolution workshop to overcome conflicts, we strongly advise that you have done one or all of the courses that tie into this workshop. Conflict resolution is a set of skills in solution building and finding common ground to eliminate conflict. We begin with the six phases of the resolution process, which we look at comprehensively and have tasks for students to practice. Now that the process is established we continue to the five styles of resolution, one method we teach is the Thomas-Kilmann method. To summarise the method it consists of five styles of conflict resolution, collaboration, competing (this is often seen as aggressive), compromising (which often has the best result), accommodating (the most passive of resolution styles) and avoiding (avoiding is a passive approach which is typically not effective, but does its uses such as trivial matters not worth the conflict). We recommence our workshop (Conflict Resolution Training Cape Town or Conflict Resolution Training Johannesburg or Conflict Resolution Training Gauteng) by helping our students adapt the process for all manner of conflicts by neutralizing emotions, setting ground rules, and finding an appropriate place to have a meeting. TIP: Try to keep emotions out of your statements. State feelings and opinions objectively. Make open ended statements by beginning your sentences with I understand what youre saying. Or I think We then carry on with preventing conflict, by examining the root causes, and the cause and effect conflict has on fellow colleagues. We also touch on generating options in this module. By using the skills we were taught in the basic communication workshop, we will teach participants how to build a solution, we will also teach you what the Agreement Form is and how its used.
Key outcomes of the course include:
BOTIs Program Outline
Component 1: Starting Out
Activities to break the ice
Housekeeping matters and administration
The Parking Area
Component 2: An Introduction to Conflict Resolution
Comprehending the Conflict Resolution Process
Exactly what is Conflict?
Exactly what is Conflict Resolution?
Component 3: The Thomas-Kidman Instrument
Component 4: Creating an Effective Atmosphere
Setting Ground Rules
Choosing the Time as well as Place
Component 5: Creating Mutual Comprehending
Exactly What Do We Want?
Exactly What Do They Want?
Exactly What Do I Want?
Component 6: concentrating on Individual Needs
Strengthening Your Partnership
Finding Common Ground
Generating Positive Energy as well as Goodwill
Component 7: Getting to the Root Cause
Identifying the Benefits of Resolution
Examining Root Causes
The Significance of Forgiveness
Making A Cause as well as influence Diagram
Component 8: Generating Options
Do Not Digging Deeper into Your Options
Produce, Do Not Evaluate
Creating Mutual Gain Options as well as Multiple Option Solutions
Component 9: Generating a Solution
Choosing a Solutions
Making a Shortlist
Generating a Plan
Component 10: the Short Version of the Process
Evaluating the scenario
Utilizing Individual Process Steps
Choosing Your Steps
Creating an activity Plan
Component 11: further Tools
Stress as well as Anger Management Techniques
Asking Open Queries
The Agreement Frame
Component 12: Concluding
Wise Mens words
Assessment of Parking Area
Evaluations as well as Completion Of activity Plans
The course locations include: Conflict Resolution Training Cape Town or Conflict Resolution Training Johannesburg or Conflict Resolution Training Gauteng. Indeed this conflict management course or conflict resolution skills training is held across South Africa.
Conflict management course or conflict resolution skills training : Course Duration
Who should attend:Conflict management course or conflict resolution skills training
This Conflict management course or conflict resolution skills training is intended for persons who negotiate regularly.
**Quote does not include Any Exam Fees (if applicable)
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