Conflict Resolution Course: Introduction

We offer a short course on conflict management, everyone has to deal with conflicts with others at sometime. It is useful to know what escalates conflicts and what de-escalates conflicts, we have included several methods for students in this course to practice conflict management. The course locations include: Conflict Resolution Training Cape Town or Conflict Resolution Training Johannesburg or Conflict Resolution Training Gauteng. Indeed this conflict management course or conflict resolution skills training is held across South Africa.

Conflict Resolution Course :Course Outline

Wherever two or more people work together, there is bound to be a conflict at some stage. Conflicts in companies are to be expected, this workshop will give you the skills to address these conflicts in a win-win manner, so that everyone is happy with the solution at the end of the day. Our company presents the conflict resolution workshop to overcome conflicts, we strongly advise that you have done one or all of the courses that tie into this workshop. Conflict resolution is a set of skills in solution building and finding common ground to eliminate conflict. We begin with the six phases of the resolution process, which we look at comprehensively and have tasks for students to practice. Now that the process is established we continue to the five styles of resolution, one method we teach is the Thomas-Kilmann method. To summarise the method it consists of five styles of conflict resolution, collaboration, competing (this is often seen as aggressive), compromising (which often has the best result), accommodating (the most passive of resolution styles) and avoiding (avoiding is a passive approach which is typically not effective, but does its uses – such as trivial matters not worth the conflict). We recommence our workshop (Conflict Resolution Training Cape Town or Conflict Resolution Training Johannesburg or Conflict Resolution Training Gauteng) by helping our students adapt the process for all manner of conflicts by neutralizing emotions, setting ground rules, and finding an appropriate place to have a meeting. TIP: Try to keep emotions out of your statements. State feelings and opinions objectively. Make open ended statements by beginning your sentences with “I understand what you’re saying.” Or “I think…” We then carry on with preventing conflict, by examining the root causes, and the cause and effect conflict has on fellow colleagues. We also touch on generating options in this module. By using the skills we were taught in the basic communication workshop, we will teach participants how to build a solution, we will also teach you what the Agreement Form is and how it’s used.

Key outcomes of the course include:
BOTI’s Program Outline

Component 1: Starting Out
• Activities to break the ice
• Housekeeping matters and administration
• The Parking Area
• Program Objectives

Component 2: An Introduction to Conflict Resolution
• Comprehending the Conflict Resolution Process
• Exactly what is Conflict?
• Exactly what is Conflict Resolution?

Component 3: The Thomas-Kidman Instrument
• Collaborating
• Competing
• Avoiding
• Compromising
• Accommodating

Component 4: Creating an Effective Atmosphere
• Setting Ground Rules
• Neutralizing Emotions

• Choosing the Time as well as Place

Component 5: Creating Mutual Comprehending
• Exactly What Do We Want?
• Exactly What Do They Want?
• Exactly What Do I Want?

Component 6: concentrating on Individual Needs
• Strengthening Your Partnership
• Finding Common Ground
• Generating Positive Energy as well as Goodwill

Component 7: Getting to the Root Cause
• Identifying the Benefits of Resolution
• Examining Root Causes
• The Significance of Forgiveness
• Making A Cause as well as influence Diagram

Component 8: Generating Options
Do Not• Digging Deeper into Your Options
• Produce, Do Not Evaluate
• Creating Mutual Gain Options as well as Multiple Option Solutions

Component 9: Generating a Solution
• Choosing a Solutions
• Creating Criteria
• Making a Shortlist
• Generating a Plan

Component 10: the Short Version of the Process
• Evaluating the scenario
• Utilizing Individual Process Steps
• Choosing Your Steps
• Creating an activity Plan

Component 11: further Tools
• Stress as well as Anger Management Techniques
• Asking Open Queries
• The Agreement Frame
Concluding

Component 12: Concluding
• Key Learnings
• Wise Men’s words
• Assessment of Parking Area
• Evaluations as well as Completion Of activity Plans

The course locations include: Conflict Resolution Training Cape Town or Conflict Resolution Training Johannesburg or Conflict Resolution Training Gauteng. Indeed this conflict management course or conflict resolution skills training is held across South Africa.

Conflict management course or conflict resolution skills training : Course Duration

1 day/s

Who should attend:Conflict management course or conflict resolution skills training

This Conflict management course or conflict resolution skills training is intended for persons who negotiate regularly.

**Quote does not include Any Exam Fees (if applicable)

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