Occupational Certificate: Office Administrator

SAQA ID: 102161 | NQF Level 05 | Credits: 445 | Full Qualification

Master the Art of Office Administration

Our Occupational Certificate: Office Administrator is meticulously designed to equip you with the essential skills needed to excel in diverse office environments. This comprehensive program transforms you into a well-rounded administrative professional, ready to contribute effectively to any organization.

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Course Overview

This qualification provides a solid foundation in office administration, covering a wide range of essential skills. You’ll learn to efficiently manage office operations, provide exceptional support, and contribute to organizational success.

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Course Objectives

Upon completion, you will be able to:

• Demonstrate proficiency in administrative and clerical tasks
• Effectively communicate and interact with stakeholders
• Manage office resources efficiently
• Utilize information technology to optimize operations
• Contribute to a smooth-running office environment

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Course Modules

Module 1: Core Office Administration

• Office procedures and protocols
• Record management and filing systems
• Office equipment and technology
• Meeting and event coordination
• Time management and organizational skills
• Correspondence and document management
• Receptionist duties

Module 2: Communication and Interpersonal Relations

• Effective written and verbal communication
• Interpersonal skills and teamwork
• Customer service principles and practices
• Telephone etiquette and communication protocols
• Conflict resolution and negotiation

Module 3: Financial Management Basics

• Basic accounting principles and terminology
• Budgeting and financial planning
• Office-related financial transactions (e.g., petty cash, expense claims)
• Procurement and inventory management

Module 4: Information Technology Applications

• Proficiency in office software (e.g., Microsoft Office Suite)
• Database management and information retrieval
• Digital communication tools and platforms
• Information security and data protection

Module 5: Workplace Skills and Ethics

• Problem-solving and decision-making skills
• Ethical conduct and professional behavior
• Health and safety in the workplace
• Quality assurance and continuous improvement

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Assessment

Assessment will be based on a combination of the following methods:

• Assignments and projects
• Practical assessments and simulations
• Written examinations
• Portfolios

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Target Audience

This qualification is ideal for individuals seeking entry-level administrative positions or those looking to enhance their administrative skills.

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Course Duration

The course is delivered over a period of 12 months, with a total of 30 contact days.

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Accreditation

This qualification is accredited by SAQA at NQF Level 05 and carries a credit value of 445.

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Invest in Your Future

By completing this course, you’ll gain the skills and confidence to excel in your administrative career. Contact us today to learn more about how this program can benefit you.

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Keywords:

Office Administrator, SAQA ID 102161, NQF Level 5, office management, administrative skills, career development, professional development

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