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Quick Look Course Summary:Knowledge Management Course
  • Next Public Course Date: 6 November 2019

  • Length: 1 day(s)

  • Price (at your venue): 1 Person R 3,982.50 EX VAT 3 Person R 2,729.81 EX VAT 10 Person R 1,885.40 EX VAT

  • Certification Type: Non-Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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Knowledge Management Course: Introduction

We have shifted to a new paradigm of storing knowledge, the focus is now on networking to accumulate knowledge.

Knowledge Management Course :Course Outline

“Would you like me to give you a formula for success? It’s quite simple, really: Double your rate of failure. You are thinking of failure as the enemy of success. But it isn’t at all. You can be discouraged by failure or you can learn from it, so go ahead and make mistakes. Make all you can. Because remember that’s where you will find success.”– Thomas J. Watson Mr. Watson here was applying knowledge management in learning from his failures. He was making twice the amount of work for himself by doubling his rate of failure to learn something from it. There will always be mistakes and failures, but it is more prudent, more effective and better for productivity to apply knowledge before the ‘Ooops’ than trying to learn what went wrong. Knowledge management is a program or system designed to create, capture, share and aim knowledge towards the success of all. It requires changes and support at all levels in the company. Knowledge management can be applied to many areas of a company. Knowledge management is not only storing knowledge, it is more about sharing knowledge, and sharing knowledge is an unlimited resource for companies. Knowledge management can be applied in training, operations, human resources, marketing, information technology and research and development. The proper application and use of knowledge management will improve change management, best business practices, risk management, benchmarking and efficiency and quality.TIP: Knowledge management has a life cycle. To use this life cycle to your utmost advantage it is essential to understand the cycle. Firstly one must be able to identify episodes of knowledge becoming available – an example of this would be the company launching a new product – there is an opportunity to acquire new knowledge. Secondly there is the acquisition phase where one actively acquires new knowledge. Thirdly the acquired knowledge is place into a context where you can use it. Last, is the integration of new knowledge with what you already know, now the new knowledge is working for you. We examine the way knowledge was stored in the past, any large company that existed fifty years ago will have had a graveyard, where knowledge went to die, but was kept in very complicated systems…just in case. We have shifted to a new paradigm of storing knowledge, the focus is now on networking to accumulate knowledge (or teamwork if you prefer), the implications are a larger source of knowledge and the application of such isn’t limited to the source, shared information benefits everyone. There are specific models which have proven successful in knowledge management such as the SECI model, we will introduce several models and participants will get practical help understanding which model serves their company best. We will also teach participants how to implement the best model for them. We round of this workshop by touching on advanced topics of knowledge management. 1. Introduction
Workshop objectives

2. Understanding knowledge management
What is knowledge
Defining knowledge management
A brief history
Applications in the workplace
Case Study

3. Do’s and Don’ts
Data, Information, Knowledge
Tacit mode
Explicit mode
Identifying conversion categories
Case Study

4. Knowledge management Life Cycle
Understanding episodes
Case Study

5. Knowledge management paradigm
Past paradigms
New Paradigms
Implications and applications
The End game
Case Study

6. Knowledge management models
Nonaka and Takeuchi model (SECI)
Wiig Model
Kakabadse Model
Boisot Model
Case Study

7. Building a Knowledge Management
Why Rationale is necessary
Building a business case
Finding success stories
Customisation model
Case Study

8. Customisation
Components of the definition
Customising the components
Sample definitions
Creating a KMBOK
Case Study

9. Implementation
Gathering support
Identifying Opportunities
Key knowledge management techniques
Map for success
No-Budget scenario
Case Study

10. Tips for success
Chief Knowledge officer
Skills checklist
Management Imperative
The Hype curve
Obstacles and enablers to success
Case Study

11. Advanced Topics
Maturity model
Absorptive capacity
Process model types
Case Study

12. Topics not discussed
Post workshop overview

Knowledge Management Course: Course Duration

1 day/s

Who should attend: Knowledge Management Course

This is a general employee course, also for managers.

**Quote does not include Any Exam Fees (if applicable)

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