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Quick Look Course Summary:Anger Management Course (1 day)
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Next Public Course Date:
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Length: 1 day(s)
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Price (at your venue): 1 Person R 5,654 EX VAT 3 Person R 3,982 EX VAT 10 Person R 2,954 EX VAT
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Certification Type:Non-Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Anger Management Course (1 day)
Delegates learn to notice anger early, stay in control and deal calmly with angry colleagues and customers.
An outburst in a meeting, an email sent in frustration, a supervisor who shouts at the team – uncontrolled anger damages working relationships fast, and it often ends in complaints, grievances, disciplinary hearings or resignations. Anger itself is normal and can be useful: it tells us something matters. The problem is what happens next. This anger management course teaches delegates to notice anger early and choose their response.
Over one practical day, delegates work through the anger cycle and the body's fight-or-flight response, recognise the five anger styles from aggressive to assertive, and practise techniques that work in the moment: coping thoughts, breathing and relaxation, and the alter, avoid, accept approach. They learn to separate the person from the problem, say what is wrong with I-statements and turn a heated disagreement into a problem both sides can solve.
Delegates complete a short self-assessment at the start and compare it at the end, map their own hot buttons and leave with a personal anger plan and an anger log to keep using. The last session covers the other side: calming an angry colleague or customer, and knowing when to step back. This is skills training, not therapy – where anger is linked to deeper problems, the facilitator points delegates to your employee assistance programme or a professional.
Why this course
For your organisation
- Fewer outbursts, complaints and grievances linked to temper
- Managers and staff who handle pressure without damaging relationships
- Calmer handling of angry customers and colleagues at the front line
- A shared, practical language for talking about anger at work
For your delegates
- Recognise your own early warning signs before anger takes over
- Quick techniques to calm down in the moment
- A personal anger plan and log to use after the course
- Confidence to deal with an angry person without escalating
What delegates will be able to do
- Explain the anger cycle and how the fight-or-flight response affects judgement
- Separate common myths about anger from what actually helps
- Recognise aggressive, passive, passive-aggressive and projective-aggressive behaviour, and choose an assertive response instead
- Use coping thoughts, breathing and relaxation to regain control
- Apply the alter, avoid, accept approach to recurring triggers
- Express frustration with I-statements and objective language
- Work through a disagreement to an agreed solution and a plan
- Identify personal hot buttons and track them in an anger log
- De-escalate an angry colleague or customer and know when to step away
Who should attend
Employees at any level who want better control of their temper, supervisors and team leaders who manage under pressure, front-line and call-centre staff who deal with angry customers, and managers or HR practitioners looking for a practical, non-clinical programme to refer staff to. It works for individuals referred after a conduct concern as well as for whole teams.
Course outline
Day 1 – Understanding and controlling anger
How anger works
- Pre-course self-assessment
- What anger is, and why it is not always a bad thing
- The anger cycle: trigger, build-up, peak and aftermath
- Fight or flight and what it does to clear thinking
- Myths about anger that keep people stuck
- Where workplace anger comes from: pressure, unfairness, change and personal stress
Anger styles
- Aggressive and passive responses, and what each one costs
- Passive-aggressive and projective-aggressive behaviour at work
- Assertive anger: naming the problem without attacking the person
- Identifying your own default style
Taking back control in the moment
- Spotting the physical, mental and emotional warning signs
- Coping thoughts that interrupt the build-up
- Breathing and relaxation techniques you can use at your desk
- Healthy ways to release tension after work
- Alter, avoid or accept: three ways to handle a trigger
From heated argument to solved problem
- Objective language versus loaded language
- Using I-statements to say what is wrong
- How anger distorts what we see and hear
- Disagreeing constructively and building agreement
- Choosing a solution, agreeing a plan and following through
- The value of a genuine apology
Your personal anger plan
- Mapping your hot buttons
- Keeping an anger log for the next 30 days
- Self-talk and reframing the story you tell yourself
- Responding rather than reacting
- Writing it down and using humour to take the heat out
- Choosing an accountability partner
Dealing with angry people
- The energy curve: why people need to vent before they can listen
- De-escalation steps for colleagues and customers
- Listening and acknowledging without matching their anger
- When to step back, and what to do next
- When to suggest the EAP or a mental health professional
- Action plan and close
How it is delivered
One day, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20; scenarios tailored to your workplace on request. Workbook, self-assessments, an anger log and a personal action plan included. We deliver it at your offices in Johannesburg, Pretoria, Durban, Cape Town and anywhere else in South Africa, at a BOTI venue in Johannesburg, or live online for teams in different places.
What our clients say
“BOTI demonstrated professionalism, sound subject knowledge, and effective facilitation throughout the training. The programme was well organised, relevant and beneficial to our delegates.”
“The facilitator who conducted the training was professional and tailored both the schedule and environment to ensure that learners had a safe space to share authentic, real-life experiences”
“All training programmes were delivered in a highly professional manner, with effective coordination and strict adherence to our scheduling requirements. The facilitators demonstrated a commendable level of expertise, and the quality of delivery consistently met our expectations.”
Frequently asked questions
Can you run this course at our offices?
Yes. Most groups are trained at the client's premises anywhere in South Africa; we can also host it at a BOTI venue or deliver it live online.
Is this therapy or counselling?
No. It is a practical skills workshop. The facilitator does not diagnose or treat anyone, and delegates whose anger is linked to deeper issues are encouraged to use your employee assistance programme or see a mental health professional.
Can we send one employee rather than a whole team?
Yes – from one delegate to groups of 20. If you are referring an individual, tell us beforehand so the facilitator keeps the examples general and the discussion focused on skills.
Is it accredited?
No – it is a non-accredited short course and delegates receive a BOTI certificate of attendance.
Can the scenarios reflect our workplace?
Yes. Share two or three typical situations – a tense service counter, a production deadline, a difficult shift handover – and the facilitator builds them into the practice sessions.
Can you run this course in Johannesburg, Cape Town or Durban?
Yes. We train on site at your offices in Johannesburg, Pretoria, Durban, Cape Town and across South Africa, at a BOTI venue in Johannesburg, or live online so a team spread over several offices can attend together.