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Quick Look Course Summary:Executive Secretaries Personal Assistant Training – BOTi Essential Course
  • Next Public Course Date:

  • Length: 2 day(s)

  • Price: 1 Person R 7,307.50 EX VAT 3 Person R 5,302.11 EX VAT 10 Person R 3,613.29 EX VAT

  • Certification Type:Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

DAY 1Telephone skills and Etiquette Introduction to Telephone Communication The Importance of Answering Calls in a Professional Manner Company Image Different Communication Styles Elements of speech – PronunciationCustomer Focus A Polite and Friendly Image Needs and Benefits of Customer Service Cultivating a Service Attitude Assisting Customers with Requests Handling difficult callersCommunicating on the telephone Build Customer Loyalty Communicating successfully with the caller Telephone Time ManagementTechnology Teleconferencing Telephone aids Telephone toolkitTelephone Aids Hands-free Recording Bridges/Conferencing OtherTelephone Etiquette Good Telephone Manners Transferring and holding calls correctly Do’s and TaboosDealing with Difficult Callers Role-Play How to handle difficult callers successfully Basic Errors Constructive feedbackIncoming and Outgoing Telephone Calls Effective questioning Establishing the caller’s needs Listening skills and rapport building Create a positive impression of your companyTaking Messages Be Accurate and Effective Being responsible and accountablePractical Skills Application Action plan to apply learned skills DAY 2:Business Etiquette and Protocol Introduction Definition Protocol guidelines Protocol in the business sectorBusiness Introductions Name Tags Titles and SeniorityEthics Do’s and Don’ts Punctuality Holy and National Days Business Cards Level of Communication Personal CircumstancesProtocol in the Business Sector Questionnaire General Guidelines Company Protocol Behaviour Being an Ambassador Respect Confidence and Body Language Be InformedForms of address GuidelinesProfessional Image Time Concept Attitude and Emotions Dress Code RelationshipsGuidelines for Business Dress Codes Classic Styles and Colours Hairstyle, Make-up and Accessories Dress codes for different occasionsMeeting Protocol Purpose Punctuality Communication Documentation Facilities SafetyCultural Context and Interactions High Context and Low Context Cultural Commonalities Gender Roles Non-verbal Communication Visual Aids InterpretersCultural Guidelines – Gifts Exchange of Gifts Gift Policy Guidelines Presentation of GiftsConversation Attitude Topics for Conversation Sensitive Topics Cultural Diversity and Respect Ethnic Jokes Questions Listening skills 7 Ways to be a Good Conversationalist Do’s and Taboos Related Terms include Receptionist Short Course, Company Secretary Courses South Africa, Office Administration Courses, Company Secretary Training, Secretary Conference, Office Administration Course Fees, Personal Assistant Short Course, Office Manager Training, Administrative Officer Courses, PA Short Course, Administrative Professional Conference, Admin Clerk Training, Office Manager Courses, Office Administration Workshop.

Executive Secretaries Personal Assistant Training: Course Duration

2 day/s

Executive Secretaries and Personal Assistants: Who should attend

This Secretary Course (or Receptionist Courses, Office Administration Short Course, Admin Clerk Courses, Receptionist Training, PA Courses, Office Administration Training)  is intended for receptionists and PA’s.**Quote does not include Any Exam Fees (if applicable) IMPORTANT ACTION: Do Not Wait To Improve Your Skills. Book Now for Secretary Course (or Receptionist Courses, Office Administration Short Course, Admin Clerk Courses, Receptionist Training, PA Courses, Office Administration Training) By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal Don’t delay. Skill up at BOTi Today.  (or Receptionist Courses, Office Administration Short Course, Admin Clerk Courses, Receptionist Training, PA Courses, Office Administration Training) 

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