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Quick Look Course Summary:Executive Secretaries Personal Assistant Training
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Next Public Course Date:
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Length: 2 day(s)
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Price (at your venue): 1 Person R 8,150.00 EX VAT 3 Person R 6,453.04 EX VAT 10 Person R 4,713.75 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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DAY 1
Telephone skills and Etiquette
Introduction to Telephone Communication
The Importance of Answering Calls in a Professional Manner
Company Image
Different Communication Styles
Elements of speech – Pronunciation
Customer Focus
A Polite and Friendly Image
Needs and Benefits of Customer Service
Cultivating a Service Attitude
Assisting Customers with Requests
Handling difficult callers
Communicating on the telephone
Build Customer Loyalty
Communicating successfully with the caller
Telephone Time Management
Technology
Teleconferencing
Telephone aids
Telephone toolkit
Telephone Aids
Hands-free
Recording
Bridges/Conferencing
Other
Telephone Etiquette
Good Telephone Manners
Transferring and holding calls correctly
Do’s and Taboos
Dealing with Difficult Callers
Role-Play
How to handle difficult callers successfully
Basic Errors
Constructive feedback
Incoming and Outgoing Telephone Calls
Effective questioning
Establishing the caller’s needs
Listening skills and rapport building
Create a positive impression of your company
Taking Messages
Be Accurate and Effective
Being responsible and accountable
Practical Skills Application
Action plan to apply learned skills DAY 2:
Business Etiquette and Protocol
Introduction
Definition
Protocol guidelines
Protocol in the business sector
Business Introductions
Name Tags
Titles and Seniority
Ethics
Do’s and Don’ts
Punctuality
Holy and National Days
Business Cards
Level of Communication
Personal Circumstances
Protocol in the Business Sector
Questionnaire
General Guidelines
Company Protocol
Behaviour
Being an Ambassador
Respect
Confidence and Body Language
Be Informed
Forms of address
Guidelines
Professional Image
Time Concept
Attitude and Emotions
Dress Code
Relationships
Guidelines for Business Dress Codes
Classic Styles and Colours
Hairstyle, Make-up and Accessories
Dress codes for different occasions
Meeting Protocol
Purpose
Punctuality
Communication
Documentation
Facilities
Safety
Cultural Context and Interactions
High Context and Low Context
Cultural Commonalities
Gender Roles
Non-verbal Communication
Visual Aids
Interpreters
Cultural Guidelines – Gifts
Exchange of Gifts
Gift Policy Guidelines
Presentation of Gifts
Conversation
Attitude
Topics for Conversation
Sensitive Topics
Cultural Diversity and Respect
Ethnic Jokes
Questions
Listening skills
7 Ways to be a Good Conversationalist
Do’s and Taboos Related Terms include Receptionist Short Course, Company Secretary Courses South Africa, Office Administration Courses, Company Secretary Training, Secretary Conference, Office Administration Course Fees, Personal Assistant Short Course, Office Manager Training, Administrative Officer Courses, PA Short Course, Administrative Professional Conference, Admin Clerk Training, Office Manager Courses, Office Administration Workshop.
Executive Secretaries Personal Assistant Training: Course Duration
2 day/sExecutive Secretaries and Personal Assistants: Who should attend
This Secretary Course (or Receptionist Courses, Office Administration Short Course, Admin Clerk Courses, Receptionist Training, PA Courses, Office Administration Training) is intended for receptionists and PA’s. **Quote does not include Any Exam Fees (if applicable) IMPORTANT ACTION: Do Not Wait To Improve Your Skills. Book Now for Secretary Course (or Receptionist Courses, Office Administration Short Course, Admin Clerk Courses, Receptionist Training, PA Courses, Office Administration Training) By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal Don’t delay. Skill up at BOTi Today. (or Receptionist Courses, Office Administration Short Course, Admin Clerk Courses, Receptionist Training, PA Courses, Office Administration Training)Realize incredible savings by sending more delegates
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Duration: 2 day(s)
Delegates: 1
Cost (incl):
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Course: Executive Secretaries Personal Assistant TrainingDuration: 2 day(s)
Delegates: 1
Cost (incl):