Executive Assistant, Personal Assistant and Administrator Training (2 days)

DAY 1 Telephone skills and Etiquette Introduction to Telephone Communication The Importance of Answering Calls in a Professional Manner Company Image Different Communication Styles Elements of speech – Pronunciation Customer Focus A Polite and Friendly Image Needs and Benefits of Customer Service Cultivating a Service Attitude Assisting Customers with Requests Handling difficult callers Communicating on the telephone Build Customer Loyalty Communicating successfully with the caller Telephone Time Management Technology Teleconferencing Telephone aids Telephone toolkit Telephone Aids Hands-free Recording Bridges/Conferencing Other Telephone Etiquette Good Telephone Manners Transferring and holding calls correctly Do’s and Taboos Dealing with Difficult Callers Role-Play How to handle difficult callers successfully Basic Errors Constructive feedback Incoming and Outgoing Telephone Calls Effective questioning Establishing the caller’s needs Listening skills and rapport building Create a positive impression of your company Taking Messages Be Accurate and Effective Being responsible and accountable Practical Skills Application Action plan to apply learned skills DAY 2: Business Etiquette and Protocol Introduction Definition Protocol guidelines Protocol in the business sector Business Introductions Name Tags Titles and Seniority Ethics Do’s and Don’ts Punctuality Holy and National Days Business Cards Level of Communication Personal Circumstances Protocol in the Business Sector Questionnaire General Guidelines Company Protocol Behaviour Being an Ambassador Respect Confidence and Body Language Be Informed Forms of address Guidelines Professional Image Time Concept Attitude and Emotions Dress Code Relationships Guidelines for Business Dress Codes Classic Styles and Colours Hairstyle, Make-up and Accessories Dress codes for different occasions Meeting Protocol Purpose Punctuality Communication Documentation Facilities Safety Cultural Context and Interactions High Context and Low Context Cultural Commonalities Gender Roles Non-verbal Communication Visual Aids Interpreters Cultural Guidelines – Gifts Exchange of Gifts Gift Policy Guidelines Presentation of Gifts Conversation Attitude Topics for Conversation Sensitive Topics Cultural Diversity and Respect Ethnic Jokes Questions Listening skills 7 Ways to be a Good Conversationalist Do’s and Taboos Related Terms include Receptionist Short Course, Company Secretary Courses South Africa, Office Administration Courses, Company Secretary Training, Secretary Conference, Office Administration Course Fees, Personal Assistant Short Course, Office Manager Training, Administrative Officer Courses, PA Short Course, Administrative Professional Conference, Admin Clerk Training, Office Manager Courses, Office Administration Workshop.

Executive Secretaries Personal Assistant Training: Course Duration

2 day/s

Executive Secretaries and Personal Assistants: Who should attend

This Secretary Course (or Receptionist Courses, Office Administration Short Course, Admin Clerk Courses, Receptionist Training, PA Courses, Office Administration Training)  is intended for receptionists and PA’s. **Quote does not include Any Exam Fees (if applicable)   IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  Book Now for Secretary Course (or Receptionist Courses, Office Administration Short Course, Admin Clerk Courses, Receptionist Training, PA Courses, Office Administration Training) By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal   Don’t delay. Skill up at BOTi Today.     (or Receptionist Courses, Office Administration Short Course, Admin Clerk Courses, Receptionist Training, PA Courses, Office Administration Training)