Customer Service Excellence ‘The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence. Without the customer, there is no business, hence, for any business to succeed it needs to develop a customer service excellence culture that takes a serious approach towards achieving and maintaining […]
Taking charge as a Team Leader in achieving company goals As first line management, your role as a team leader or junior manager is critical when managing a team to ensure that strategies and plans as guided by senior management are effectively executed in line with business objectives. This informative course will equip you with […]
Mastering Asset and Inventory Management At first glance stock management may seem like a simple exercise. However, having too little or too much stock on hand may have an impact on the company’s overall profitability in ways that are not immediately obvious. How fixed are fixed assets? How stocked should you be? Fixed assets can […]
Developing your Interpersonal Skills to Effectively Resolve Conflict Conflict situations will often arise in the workplace whether we like it or not. Many people shy away from conflict for fear that they do not have the required skills to deal with the negative emotions involved. Learning how to effectively deal with conflict using communication and […]
Professional Receptionist Training At any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization – for all you know the next person to enter the […]
Key negotiation skills Conflict in the workplace may not be easy to deal with and often, feelings and emotions get in the way of good professional judgement when personal as well as professional differences arise between team members of a business unit. While not necessarily a pleasant task, there are many ways in which conflict […]
Creating High Performing Teams through Performance Management Your journey towards mastering leadership continues with getting to the nitty-gritty of how well you and your team are performing and whether each team member is up to scratch in delivering on their assigned tasks. You want to know if there are any misunderstandings, incidents involving miscommunication or […]
Conquering Risk Management On a daily basis, every business faces many different types of risk. In fact, we are constantly up against many factors that are beyond our immediate realms of control. These can include environmental risk factors, such as changes to systems, location and changes to the environment. We can also encounter financial risk, […]
Effectively Manage Human Resources & Labour Relations In dealing with managing the human element of the business, one needs to be able to analyse policy, procedures, agreements and conditions of employment that are applicable in the workplace and take on the mantle of responsibility to optimize and maintain efficiencies surrounding these policies. This comprehensive course […]
For some managers, the art of working with financials comes naturally, while for others it can appear to be somewhat daunting. As you progress in developing your managerial skills, you come to realize that finance is one of those important aspects of any business that needs primary attention. Even if you are not a born […]
Introduction to computers Welcome to the digital world, where you will find that in today’s business environment almost everything that you do that has anything to do with information relies on computer technology. The desk top computer, the laptop and even the tablet all serve as your interface with the outside world. The material covered […]
Master Effective Business Communication & Presentation Skills Mastering effective communication in the workplace is part of every senior manager’s journey. Achieving a measure of excellence in both oral and written communication techniques is a prerequisite in any leadership capacity. The ability to lead a discussion, hold formal meetings with confidence, use voice and body language […]
Organizational Ethics & Conduct Training What is meant by the term ethics? Essentially, ethics deals with those issues where good judgement is required in dealing with organizational matters according to a set of norms, mores and values determined to be commonly accepted behaviours within and throughout the organization. This is also known as the organizational […]
Mastering Data & Records Management Keeping records, although often considered to be a tedious task, is of the utmost importance in literally keeping things on track. It’s only when one is under pressure to find information that has not been properly updated or kept in the right place or has been misfiled in a nebulous […]
Mastering Service Level Agreements and Contracts By no means does any business operate in isolation. A company may provide product and service offerings that rely on other service providers to help them deliver on their customer value proposition. For instance, a motor vehicle manufacturer relies on various other service providers to supply various parts and […]
