Customer Service Excellence ‘The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence. Without the customer, there is no business, hence, for any business to succeed it needs to develop a customer service excellence culture that takes a serious approach towards achieving and maintaining […]
Taking charge as a Team Leader in achieving company goals As first line management, your role as a team leader or junior manager is critical when managing a team to ensure that strategies and plans as guided by senior management are effectively executed in line with business objectives. This informative course will equip you with […]
Get fixated on learning about fixed assets and stock up on your skills Course Introduction At first glance stock management may seem like a simple exercise. However, having too little or too much stock on hand may have an impact on the company’s overall profitability in ways that are not immediately obvious. How fixed are […]
Developing your Interpersonal Skills to Effectively Resolve Conflict Conflict situations will often arise in the workplace whether we like it or not. Many people shy away from conflict for fear that they do not have the required skills to deal with the negative emotions involved. Learning how to effectively deal with conflict using communication and […]
Professional Receptionist Training At any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization – for all you know the next person to enter the […]
Key negotiation skills Conflict in the workplace may not be easy to deal with and often, feelings and emotions get in the way of good professional judgement when personal as well as professional differences arise between team members of a business unit. While not necessarily a pleasant task, there are many ways in which conflict […]
Answer your calling! Slick and Confident Telephone Management Techniques – SETA Accredited Course When a call comes in treat your customer like a king! When a call comes in you need to know how to communicate in a clear, professional manner and with confidence. You need to always keep the customer in mind. The techniques […]
Business Communication Strategies: verbal/non-verbal and written The importance of developing effective verbal and non-verbal communication skills in the workplace is one of the fundamental skills required in business. Acquiring good communication skills and mastering specific communication techniques is vital when dealing with superiors, subordinates, clients and other stakeholders within the business as well as external […]
Lay the foundations for building a winning team Build Winning Teams to Achieve Company Objectives Your role as a manager involves managing people in terms of one on one relationships as well as supervising teams. All business activities rely on efficient and dedicated teams of people who are responsible to carry out assigned tasks to […]
Chairing a Meeting with Confidence An important part of your managerial training involves understanding the importance of the need to formulate structured meetings with due formalities involving elements such as the preparation of an agenda, taking minutes and distributing information. Arranging meetings with key stakeholders when, for example, round table discussions need to take place […]
Step up your game and conquer conflict Every manager needs to be aware that conflict can arise within every team at any given point in time. This is especially the case when: the pressure is on; deadlines are tight; and projects and tasks are difficult to manage. Conflict situations can arise as a result of […]
Get writing the right way Expert communicators say that the importance of clear, concise communication in business cannot be over-emphasised. But, don’t take anyone’s word for it, test things for yourself. Take a piece of communication that you have written and assess its effectiveness in terms of its composition by asking yourself whether it is […]
Adding value in Managing a Diverse Workforce Today, South Africa’s workforce is made up of individuals from a host of diverse backgrounds and cultures. The ability to understand and manage all types of people is critical to achieving business goals. This interesting and illuminating course covers the important aspects of what you would typically come […]
Create performing teams! Monitoring Individual Performance to create High Functioning teams Course Introduction As a manager in charge of a team you are responsible to ensure that your team consistently delivers against assigned organizational goals and objectives. To measure team effectiveness requires that you monitor the performance of each team member on a regular […]
Taking charge as a Leader You are a specialist…but: Suddenly, you are excelling at what you do and senior management places you in charge of an important project that comes, yes, with not only technical resources but also with a team of people for you to manage and you have no idea where to begin. […]
