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Quick Look Course Summary:Understand the impact of customer service on a business
  • Next Public Course Date:

  • Length: 3 day(s)

  • Price (at your venue): 1 Person R 15,365.00 EX VAT 3 Person R 9,344.72 EX VAT 10 Person R 6,014.09 EX VAT

  • Certification Type:Non-Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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    Understand the impact of customer service on a business  

    (This Unit Standard course is aligned to: General Education and Training Certificate:  Business Practice)

    SAQA I.D. 61755 NQF Level: NQF Level 01

    Unit Standard: 110082

    Number of credits:  6

    Introduction

    BOTI offers customer service courses, customer service training programs and customer service skills training.  Book your seat now on BOTI’s Unit Standard course:  Understand the impact of customer service on a business.  BOTI offers business training programmes across South Africa.

    Course outline

    Individuals credited with this standard will be able to effectively interact with customers to the benefit of the business.

    The following elements are covered:

    • The importance of the customer to the business can be explained
    • The role of the individual a s a team member in meeting customer needs is identified and demonstrated.
    • Two types of customer can be identified and defined.
    • The role of the business in meeting the customer`s needs can be described.
    • The chain of customer service is understood and described.
    • “Moments of truth” (Importance of every contact with clients/customers) are understood and explained.
    • Personal performance against set standards and values is measured.
    • The learner can understand and explain their role in the chain and the `moments of truth”.
    • Problems are identified at an initial stage.
    • The role of the learner in meeting the needs and expectations of customers is explained.
    • Personal problem solving abilities are assessed.
    • The threat from competition is understood and explained.
    • Appropriate action is taken to resolve the problems.
    • Customer reaction to difficult situations is acknowledged.
    • Methods to help in personal problem solving are developed.
    • Follow up action is taken by the learner to ensure the customer complaint is addressed.
    • Customer complaints are addressed sensitively and courteously

     

    Prior learning requirements

    • Identify and Discuss different types of businesses and their legal implications
    • ABET 4/ NQF level 1/ GETC

     

    Unit standard range

    This Unit Standard will apply across any business.

     

    BOTI offers customer service courses, customer service training programs and customer service skills training.  Book your seat now on BOTI’s Unit Standard course:  Understand the impact of customer service on a business.  BOTI offers business training programmes across South Africa.

     

    Course outcomes

    • Demonstrate the ability to effectively handle problems that would lead to customer dissatisfaction.
    • Define and provide customer satisfaction.
    • Display acceptable behaviour when interacting with customers.
    • Explain the relationship between the business and the customer.

     

    Understand the impact of customer service on a business

    SAQA I.D. 62755 NQF Level: NQF Level 01

    Unit Standard:  110082

    Course duration

    3 days

     

    BOTI offers customer service courses, customer service training programs and customer service skills training.  Book your seat now on BOTI’s Unit Standard course:  Understand the impact of customer service on a business.  BOTI offers business training programmes across South Africa.

     

    Who should attend:  Understand the impact of customer service on a business course

    This course is aimed at individuals who wish to enhance their skills on how to understand and provide high standards of customer service.

     

    **Quote does not include Any Exam Fees (if applicable)

    IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

    Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

     

    QUALIFICATIONS UTILISING THIS UNIT STANDARD:

     

      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core 61755 General Education and Training Certificate: Business Practice Level 1 NQF Level 01 Reregistered 2023-06-30 SERVICES

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    BOTI offers customer service courses, customer service training programs and customer service skills training.  Book your seat now on BOTI’s Unit Standard course:  Understand the impact of customer service on a business.  BOTI offers business training programmes across South Africa.

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