Use communication skills to handle and resolve conflict in the workplace  

(This Unit Standard course is aligned to: National Certificate:  Business Administration Services)

SAQA I.D. 67465 NQF Level: NQF Level 03

Unit Standard: 9533

Number of credits:  3

Introduction

Enhance your communication skills.  Enroll on a communication skills course.  BOTI offers courses to improve communication skills and communication classes.  Reserve your seat now on BOTI’s Unit Standard course: Use communication skills to handle and resolve conflict in the workplace.  BOTI offers business training programmes across South Africa.

Course outline

Identify a conflict situation and communicate in such a way that the conflict can be resolved in a constructive manner.

 

Prior learning requirements

ABET Level 4 Literacy.

 

Unit standard range

Commonly occuring conflicts in the South African work situation.

 

Enhance your communication skills.  Enroll on a communication skills course.  BOTI offers courses to improve communication skills and communication classes.  Reserve your seat now on BOTI’s Unit Standard course: Use communication skills to handle and resolve conflict in the workplace.  BOTI offers business training programmes across South Africa.

 

Course outcomes

• State and explain the difference between feelings and actual problem (contents)
• Handle and resolve a conflict in the workplace
• Demonstrate an understanding of different conflict situations in the workplace

 

Use communication skills to handle and resolve conflict in the workplace  

SAQA I.D. 67465 NQF Level: NQF Level 03

Unit Standard:  9533

Course duration

2 days

 

Enhance your communication skills.  Enroll on a communication skills course.  BOTI offers courses to improve communication skills and communication classes.  Reserve your seat now on BOTI’s Unit Standard course: Use communication skills to handle and resolve conflict in the workplace.  BOTI offers business training programmes across South Africa.

 

Who should attend:  Use communication skills to handle and resolve conflict in the workplace course

This course is aimed at those who wish to improve their business communication skills.

 

**Quote does not include Any Exam Fees (if applicable)

IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

BOTI also offers:  Produce word processing documents for business

Produce and use spreadsheets for business

Plan, monitor and control and information system in a business environment

Enhance your communication skills.  Enroll on a communication skills course.  BOTI offers courses to improve communication skills and communication classes.  Reserve your seat now on BOTI’s Unit Standard course: Use communication skills to handle and resolve conflict in the workplace.  BOTI offers business training programmes across South Africa.