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Quick Look Course Summary:Operate in a Team – Teamwork Skills (Unit Standard 8420)
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Length: 2 day(s)
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Price (at your venue): 1 Person R 14,642 EX VAT 3 Person R 9,476 EX VAT 10 Person R 6,474 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Operate in a Team – Teamwork Skills (Unit Standard 8420)
Team members who understand how their team is structured, what their own role is and what helps the team succeed – and who pull their weight because of it.
Teams struggle for ordinary reasons: people are unsure what the team is for, who does what, or how their own work affects everyone else's. This accredited teamwork training deals with those basics. It covers unit standard 8420, Operate in a team (NQF Level 2, 4 credits), a core unit standard of the National Certificate: Business Administration Services (SAQA ID 23833).
Over two days, delegates map the structure and purpose of their own team and clarify the roles and responsibilities of each member. They look at the outside factors that help or hinder a team – customers, other departments, deadlines, resources, policies and change in the business – and learn simple ways to judge whether the team is succeeding and what they can do to improve it.
The course is practical and activity-based, built around the delegates' real teams, and it helps make the workplace a place where people learn from one another. It ends with BOTI's accredited assessment; delegates found competent earn the unit standard's 4 credits. No prior learning is assumed.
Why this course
For your organisation
- Team members who know their role and how it fits the team's purpose
- Smoother handovers and fewer tasks falling between people
- A team culture where colleagues learn from one another on the job
- Accredited credits towards the National Certificate: Business Administration Services
For your delegates
- A clear picture of your team's structure, purpose and your place in it
- Practical ways to co-operate with and support your team members
- Simple tools to judge how well your team is working
- 4 credits at NQF Level 2 when found competent
What delegates will be able to do
- Describe the structure of your team and where it fits in the organisation
- Explain what your team is for and the goals it is measured on
- Clarify your own role and responsibilities and those of other team members
- Work co-operatively with team members, sharing information and offering support
- Identify external factors that influence how your team works and how well it performs
- Evaluate the team's success against its goals and suggest improvements
- Contribute constructively to team meetings and team decisions
Who should attend
Team members, administrators, office and support staff, new employees and anyone who works as part of a team – including staff preparing for a first team leader role who want a solid grounding in how teams work before they lead one. No prior learning is assumed.
Course outline
Day 1 – Understanding your team
What makes a team
- Groups and teams: what is the difference?
- Types of team: functional, project, cross-functional and virtual
- Why organisations organise work in teams
- Characteristics of effective teams
Team structure and purpose
- Mapping your team's structure and reporting lines
- Where the team fits in the organisation
- The team's purpose, goals and measures
- Exercise: drawing a map of your own team
Roles and responsibilities
- Formal roles and responsibilities in the team
- Informal roles people play in a team
- Your own role and how it connects to the work of others
- Agreeing who does what to avoid gaps and duplication
Working together day to day
- Communicating clearly within the team
- Sharing information and handing work over
- Supporting colleagues and asking for help
- Respecting diversity in the team
Day 2 – Helping the team succeed
External factors that affect the team
- Customers, suppliers and other departments
- Policies, procedures and resources
- Workload, deadlines and change in the organisation
- Responding to factors the team can and cannot control
Team development and common team problems
- Stages of team development
- Unclear goals, poor communication and unequal workloads
- Handling disagreement constructively
- When to raise a problem with the team leader
Evaluating team success
- Measures of team success
- Gathering feedback on how the team is working
- Reviewing results against the team's goals
- Agreeing improvements and following them through
Action plan and assessment
- Personal plan for your contribution to your own team
- Assessment guidance and the accredited assessment against unit standard 8420
- Close and evaluation
How it is delivered
Two days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner material, team activities and assessment guidance included. Quotes exclude any exam fees, where applicable.
What our clients say
“The training went well, and judging by the feedback from the evaluation forms we received, we were impressed by the knowledge of the facilitator and the quality of training overall.”
“The feedback received from them was great. The material was easy to understand, and the trainer was very patient and friendly.”
“The courses was efficiently scheduled and planned around our timetable. We were impressed by the quality of training … with overall scores of 5 out of 5.”
Frequently asked questions
Is this course accredited?
Yes. It covers unit standard 8420 at NQF Level 2 with 4 credits, a core unit standard of the National Certificate: Business Administration Services (SAQA ID 23833). Delegates found competent in the accredited assessment earn the credits.
Are there entry requirements?
No prior learning is assumed, so the course suits new and experienced staff alike.
Is this a leadership course?
It is the foundation. This course is for team members. For people who lead a team, see Taking Charge as a Team Leader in Achieving Company Goals, or the team performance unit standard (13912).
Can you run it at our offices?
Yes. We train at client premises anywhere in South Africa, at a BOTI venue or live online, for one delegate or a group of up to 20.
Can the activities be based on our own teams?
Yes. Delegates map and evaluate their real teams during the course, and the facilitator can build your workplace situations into the exercises. The outcomes and assessment follow the unit standard.
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