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Quick Look Course Summary:Excellent Customer Service – A Practical Approach Course
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Next Public Course Date:
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Length: 1 day(s)
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Price (at your venue): 1 Person R 4,811 EX VAT 3 Person R 3,654 EX VAT 10 Person R 2,719 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Excellent Customer Service – A Practical Approach Course: Introduction
Customer Service is an essential part of any company. Keeping your customers happy keeps you in business. We have designed a customer service course with a practical approach. Participants attending the course will learn about communication, body language and active listening. They will also receive goal sheets to improve their service.
Excellent Customer Service – A Practical Approach Course :Course Outline
1. Customer Service Basics
Customers
The service culture
2. Customer Service Skills
Organisation skills
Communication skills
Personal motivation
3. Greeting Customers
Greeting overview
Phone and e-mail messages
Creating a Rapport
4. Listening and Questioning
Listening
Questioning
5. Responding
Responding to customers
Setting expectations
Working toward solutions
6. Resolving Issues
Customer appreciation
Follow-up techniques
Excellent Customer Service – A Practical Approach Course: Course Duration
1 day/s
Who should attend: Excellent Customer Service – A Practical Approach Course
This is sales course intended for marketing.
**Quote does not include Any Exam Fees (if applicable)
IMPORTANT ACTION: Do Not Wait To Improve Your Skills.
Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal
About this course
This course is not accredited. It is delivered as a professional skills programme, and delegates receive a BOTI certificate of attendance.
If you need a credit-bearing outcome for B-BBEE skills development, SETA grant or learnership purposes, please see our accredited qualifications and skills programmes, or read about BOTI accreditations.
Frequently Asked Questions
Is this course accredited?
No. This course is delivered as a practical, facilitator-led skills programme and delegates receive a BOTI certificate of attendance. If you need a credit-bearing outcome for B-BBEE skills development, SETA grant or learnership purposes, ask us about our accredited qualifications, skills programmes and unit standards.
Can this course be delivered in-house at our premises?
Yes. Every BOTI course can be delivered on-site at your offices anywhere in South Africa, or at a scheduled public venue, and can be customised to your team and industry.
How do I book or get a quote?
Use the enquiry form on this page for a tailored quote, or call 011 882 8853 / email [email protected]. The course length and next public course date are shown in the Quick Look summary.
Can this training count towards our B-BBEE scorecard?
Spend on this course still counts as skills development expenditure for B-BBEE purposes, but it does not count as accredited training spend, and the Codes limit how much non-accredited training can contribute. Please confirm the treatment with your skills development facilitator or B-BBEE verification agency.
Do you tailor the training to our industry?
Yes. Our training is built around your business, using practical, real-world examples relevant to your team and sector.