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Quick Look Course Summary:Excellent Customer Service – A Practical Approach Course
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Next Public Course Date:
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Length: 1 day(s)
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Price (at your venue): 1 Person R 4,811 EX VAT 3 Person R 3,654 EX VAT 10 Person R 2,719 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Excellent Customer Service – A Practical Approach Course: Introduction
Customer Service is an essential part of any company. Keeping your customers happy keeps you in business. We have designed a customer service course with a practical approach. Participants attending the course will learn about communication, body language and active listening. They will also receive goal sheets to improve their service.
Excellent Customer Service – A Practical Approach Course :Course Outline
1. Customer Service Basics
Customers
The service culture
2. Customer Service Skills
Organisation skills
Communication skills
Personal motivation
3. Greeting Customers
Greeting overview
Phone and e-mail messages
Creating a Rapport
4. Listening and Questioning
Listening
Questioning
5. Responding
Responding to customers
Setting expectations
Working toward solutions
6. Resolving Issues
Customer appreciation
Follow-up techniques
Excellent Customer Service – A Practical Approach Course: Course Duration
1 day/s
Who should attend: Excellent Customer Service – A Practical Approach Course
This is sales course intended for marketing.
**Quote does not include Any Exam Fees (if applicable)
IMPORTANT ACTION: Do Not Wait To Improve Your Skills.
Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal
Frequently Asked Questions
Is this course accredited?
BOTI offers a mix of SETA-accredited, internationally-certified (VMEdu) and non-accredited skills-programme courses. Please confirm a specific course's accreditation status with us when you enquire. All delegates receive a certificate of completion.
Can this course be delivered in-house at our premises?
Yes. Every BOTI course can be delivered on-site at your offices anywhere in South Africa, or at a scheduled public venue, and can be customised to your team and industry.
How do I book or get a quote?
Use the enquiry form on this page for a tailored quote, or call 011 882 8853 / email [email protected]. The course length and next public course date are shown in the Quick Look summary.
Can this training count towards our B-BBEE scorecard?
Yes - skills development training can contribute to your B-BBEE scorecard, and where learnerships apply you may also access SETA grants and the Section 12H tax allowance. Ask us how to structure it for maximum points.
Do you tailor the training to our industry?
Yes. Our training is built around your business, using practical, real-world examples relevant to your team and sector.