Quick Look Course Summary:Excellent Customer Service – A Practical Approach Course
Next Public Course Date:
Length: 1 day(s)
Price: 1 Person R 3,982.50 EX VAT 3 Person R 2,729.81 EX VAT 10 Person R 1,885.40 EX VAT
Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
Excellent Customer Service – A Practical Approach Course: Introduction
Customer Service is an essential part of any company. Keeping your customers happy keeps you in business. We have designed a customer service course with a practical approach. Participants attending the course will learn about communication, body language and active listening. They will also receive goal sheets to improve their service.
Excellent Customer Service – A Practical Approach Course :Course Outline
1. Customer Service Basics
The service culture
2. Customer Service Skills
3. Greeting Customers
Phone and e-mail messages
Creating a Rapport
4. Listening and Questioning
Responding to customers
Working toward solutions
6. Resolving Issues
Excellent Customer Service – A Practical Approach Course: Course Duration
Who should attend: Excellent Customer Service – A Practical Approach Course
This is sales course intended for marketing.
**Quote does not include Any Exam Fees (if applicable)
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