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Quick Look Course Summary:Excellent Customer Service – A Practical Approach Course
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Next Public Course Date:
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Length: 1 day(s)
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Price (at your venue): 1 Person R 4,475.00 EX VAT 3 Person R 3,399.06 EX VAT 10 Person R 2,529.41 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Excellent Customer Service – A Practical Approach Course: Introduction
Customer Service is an essential part of any company. Keeping your customers happy keeps you in business. We have designed a customer service course with a practical approach. Participants attending the course will learn about communication, body language and active listening. They will also receive goal sheets to improve their service.
Excellent Customer Service – A Practical Approach Course :Course Outline
1. Customer Service Basics
Customers
The service culture
2. Customer Service Skills
Organisation skills
Communication skills
Personal motivation
3. Greeting Customers
Greeting overview
Phone and e-mail messages
Creating a Rapport
4. Listening and Questioning
Listening
Questioning
5. Responding
Responding to customers
Setting expectations
Working toward solutions
6. Resolving Issues
Customer appreciation
Follow-up techniques
Excellent Customer Service – A Practical Approach Course: Course Duration
1 day/s
Who should attend: Excellent Customer Service – A Practical Approach Course
This is sales course intended for marketing.
**Quote does not include Any Exam Fees (if applicable)
IMPORTANT ACTION: Do Not Wait To Improve Your Skills.
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Duration: 1 day(s)
Delegates: 1
Cost (incl):