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Quick Look Course Summary:Excellent Customer Service – A Practical Approach Course
  • Next Public Course Date:

  • Length: 1 day(s)

  • Price (at your venue): 1 Person R 4,475.00 EX VAT 3 Person R 3,399.06 EX VAT 10 Person R 2,529.41 EX VAT

  • Certification Type:Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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    Excellent Customer Service – A Practical Approach Course: Introduction

    Customer Service is an essential part of any company. Keeping your customers happy keeps you in business. We have designed a customer service course with a practical approach. Participants attending the course will learn about communication, body language and active listening. They will also receive goal sheets to improve their service.

    Excellent Customer Service – A Practical Approach Course :Course Outline

    1. Customer Service Basics
    The service culture

    2. Customer Service Skills
    Organisation skills
    Communication skills
    Personal motivation

    3. Greeting Customers
    Greeting overview
    Phone and e-mail messages
    Creating a Rapport

    4. Listening and Questioning

    5. Responding
    Responding to customers
    Setting expectations
    Working toward solutions

    6. Resolving Issues
    Customer appreciation
    Follow-up techniques

    Excellent Customer Service – A Practical Approach Course: Course Duration

    1 day/s

    Who should attend: Excellent Customer Service – A Practical Approach Course

    This is sales course intended for marketing.

    **Quote does not include Any Exam Fees (if applicable)

    IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

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