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Quick Look Course Summary:Build Winning Teams to Achieve Company Objectives (2 days)
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Length: 2 day(s)
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Price (at your venue): 1 Person R 10,326 EX VAT 3 Person R 7,594 EX VAT 10 Person R 5,537 EX VAT
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Certification Type:Non-Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Build Winning Teams to Achieve Company Objectives (2 days)
Managers who can build, lead and measure teams that deliver the company's objectives – and know exactly what to fix when a team underperforms.
Every objective in a business plan is delivered by a team, yet most managers were never taught how teams actually work. They inherit groups of people, add new members, merge departments and hope cooperation follows. This two-day course on building effective teams gives middle managers the theory and the tools to do it deliberately: why some groups become teams and others never do, what drives team dynamics and conflict, and how the leader's style shapes results.
Day one builds understanding – the difference between a group and a team, the main types of team (including cross-functional, project and virtual teams), the forces that shape team dynamics and the stages every team moves through. Day two is about leading and measuring: the team leader's role, leadership styles and their effect on performance, solving problems as a team, and evaluating a team against the characteristics of high-performing teams.
The course is practical throughout. Delegates analyse their own teams, work through case studies drawn from South African workplaces – restructures, mergers, multi-site and multilingual teams – and leave with a written plan to improve the effectiveness of the teams that report to them.
Why this course
For your organisation
- Teams organised around company objectives, not just tasks
- Managers who spot and deal with unhealthy team dynamics early
- A common method for measuring team effectiveness across departments
- Smoother integration of new members, merged teams and cross-functional projects
For your delegates
- A clear model of how teams form, perform and break down
- Insight into how your leadership style affects your team's results
- A team effectiveness checklist you can reuse with every team you lead
- A practical improvement plan for your own teams
What delegates will be able to do
- Distinguish a team from a group and explain why the difference matters for results
- Describe the main types of team, including cross-functional, project and virtual teams, and the challenges each brings
- Analyse the factors that shape team dynamics and the usual causes of conflict in teams
- Guide a team through the stages of development from forming to performing
- Assess how the team leader's role and leadership style affect team performance
- Use practical techniques that build trust, cohesion, creativity and productivity
- Lead structured problem solving within a team
- Measure a team against the characteristics of high-performing teams
- Draw up an action plan that closes the gaps the measurement reveals
Who should attend
Middle managers – heads of department, section heads and divisional heads – who often lead several teams at once, as well as experienced team leaders and project managers who must turn groups of people into teams that deliver. Also valuable for HR and L&D practitioners who support managers through restructures, mergers or new team set-ups.
Course outline
Day 1 – How teams work
Teams and why they matter
- Groups versus teams: what changes when people share a goal
- How winning teams contribute to company goals and objectives
- Qualities of an effective team
- Types of team: functional, cross-functional, project, self-managed and virtual
- The particular challenges of cross-functional and virtual teams
Team dynamics
- What shapes group and team dynamics: roles, norms, size, status and communication
- Recognising healthy and unhealthy dynamics in your own team
- Why teams disagree and where conflict starts
- Groupthink, social loafing and cliques
- Differences in language, culture and generation as a strength or a fault line
Building a team
- The team-building process step by step
- Tuckman's stages: forming, storming, norming, performing and adjourning
- The human behaviours that drive each stage
- What the leader needs to do at each stage
- Bringing new members into an established team
Applying the theory to your team
- Mapping your team's stage of development
- Identifying the dynamics that help and hurt performance
- Case study: two departments merged after a restructure
- Group discussion and facilitator feedback
Day 2 – Leading and measuring team performance
The team leader's role
- Leadership versus management in a team setting
- The leader's responsibilities for direction, support and results
- Leadership styles: directing, coaching, participating and delegating
- How each style affects team performance
- Self-assessment: your preferred style and its blind spots
Managing team dynamics and conflict
- Building trust and cohesion
- Encouraging creativity and challenge without personal conflict
- Dealing with conflict early and fairly
- Keeping productivity up during change
Problem solving in teams
- A structured problem-solving process for teams
- Brainstorming and building consensus
- Avoiding common traps in group decisions
- Practical: solving a real problem from a delegate's team
Evaluating team effectiveness
- The characteristics of high-performing teams as a benchmark
- Scoring your team against the benchmark
- Analysing gaps in goals, roles, processes and relationships
- Choosing the improvements that matter most
Your team action plan
- Writing an action plan to raise team effectiveness
- Setting measures and review dates
- Presenting the plan for peer feedback
- Close and evaluation
How it is delivered
Two days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20; case studies tailored to your sector on request. Workbook, team assessment tools and a written action plan included. We deliver it at your offices in Johannesburg, Pretoria, Durban, Cape Town and anywhere else in South Africa, at a BOTI venue in Johannesburg, or live online for teams in different places.
What our clients say
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
“The facilitator was excellent and took time to ensure that the employee understood the content and was able to apply the learning in order to develop the portfolio of evidence.”
“The facilitator who conducted the training was professional and tailored both the schedule and environment to ensure that learners had a safe space to share authentic, real-life experiences”
Frequently asked questions
Can you run this course at our offices?
Yes. Most groups are trained at the client's premises anywhere in South Africa; we can also host it at a BOTI venue or deliver it live online.
How many people can attend?
From one delegate to groups of 20. The price per delegate drops as the group grows – see the price table, or ask us for a quote.
Is it accredited?
No – it is a non-accredited short course and delegates receive a BOTI certificate of attendance.
What is the difference between the one-day and two-day versions?
The one-day version is a practical workshop for supervisors and team leaders who run a single team: team stages, team-building activities, meetings and problem solving. This two-day course is aimed at middle managers and adds team dynamics in depth, leadership styles and a full evaluation of team effectiveness with an action plan.
Can we work on our own teams during the course?
Yes. Delegates assess their own teams on both days. Tell us about a restructure, merger or new team you are planning and the facilitator builds it into the case studies.
Can you run this course in Johannesburg, Cape Town or Durban?
Yes. We train on site at your offices in Johannesburg, Pretoria, Durban, Cape Town and across South Africa, at a BOTI venue in Johannesburg, or live online so a team spread over several offices can attend together.
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Monday to Friday, 08:00–17:00. After hours, we reply on the next working day – or call 011 882 8853.