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Length: 1 day(s)
Price (at your venue): 1 Person R 3,982.50 EX VAT 3 Person R 2,729.81 EX VAT 10 Person R 1,885.40 EX VAT
Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Business Etiquette Course: Introduction
It’s a minefield if you do not know the proper etiquette or protocol. Generally the dress code is formal, and conservative. Most companies adhere to this code, except of course the dot.com companies run by teenagers. As a manager or a personal assistant, you are required to know how to greet people from different countries with different cultures. All employees should know the holy days of other cultures and the rules on the exchange of gifts. Other etiquette is also taught in this course such as addressing people with titles and where your cell phone should be in a meeting.
Business Etiquette Course :Course Outline
As with the starting point of our course range, this is a soft skill and the most important soft skill youll ever learn. Everything in business revolves around relationships with other people and other companies, knowing how to conduct ourselves in written communication, communication over the telephone and our conduct when meeting and dealing with others is of utmost importance. We will also deal with business meetings, proper introductions, the handshake, and social gaffes. When dealing with international business opportunities, business etiquette becomes even more important as we need to take into account cultural differences, interruptions and have proper email and telephone etiquette. We aim to make our business etiquette workshop help participants to look and sound their best whatever the situation. To sum up the workshop in a nutshell, the objectives are: defining etiquette, effective introductions, and good impressions, using business cards effectively, dressing for success and identifying dress code. But there is much more to this workshop than the above. TIP: Making a great first impression. If you want to make a good first impression, you need to project the three Cs. Competence, confidence and credibility. Now that weve met and made a good impression we will teach participants the four levels of conversation and how all four levels of conversation are present before we begin talking business. If we do this successfully, the people we communicate with will know who we are, what we do in the company and how we feel about certain issues. We are building a foundation of trust by displaying the correct etiquette. In fact etiquette is so important; we teach the inns and outs of etiquette at business lunches to our participants over two modules. Another important point in etiquette is written communication especially the business email, we look at the different fields in an email, what they mean and determine when they should be used. Business English is more formal than English spoken at home or with friends, thus we teach the use of good grammar and language and also identify words and acronyms to be avoided. For example we would never, ever hash tag an email #YOLO. It would be unthinkable. We move on to discuss cellphone dos and donts and how remarkably easy it is to get it wrong. All our modules close with case studies, but in this workshop the case study is particularly helpful, and by doing the case study and related activity we cement what we have learned into the minds of our participants. As we said earlier, we end off the workshop on dressing for success and styles of dress. To reserve your spot in this course please contact us at 011 882 8853 or 072 630 4789.
Key outcomes of the course include:
BOTIs Program Outline
Component 1: Starting Out
Activities to break the ice
The Parking Area
Housekeeping matters and administration
Component 2: Succession Planning Vs. Replacement Planning
Exactly what is Business Succession Planning?
Exactly What Is Replacement Planning?
Deciding Exactly What You Need
Component 3: Preparing for the Planning Process
How to Gather Operational Data
Should You Establish a Committee?
How to Set Parameters for the Planning Process
Component 4: Initiating Process
Choosing to Be a Mentor
formulate a Mission Statement
formulate a Vision Statement
Component 5: The SWOT Analysis
Component 6: Developing the Succession Plan
Prioritize Exactly What the Succession Plan Will Address
Set Objectives as well as Objectives
formulate a Strategy for Achieving Objectives
Draft the Plan
Component 7: Executing the Plan
Choosing Your Final Approach
Assign Responsibility as well as Authority
Establish a Monitoring System
Component 8: Gaining Support
Evaluating as well as Adapting
Addressing Concerns as well as Issues
Component 9: Controlling the Change
Developing a Change Management Plan
Providing useful Criticism
Implementing the Plans
Developing a Communication Plan
Encouraging Growth as well as Development
Component 10: Overcoming Roadblocks
concentrating on Progress
Component 11: Reaching the End
How to Know When Youve Achieved achievements
Wrapping it All Up
Component 12: Concluding
Wise Mens words
Assessment of Parking Area
Evaluations as well as Completion Of activity Plans
Business Etiquette Course: Course Duration
Who should attend: Business Etiquette Course
This is a general employee course, also for managers.
**Quote does not include Any Exam Fees (if applicable)
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