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  • Length: 1 day(s)

  • Price (at your venue): 1 Person R 3,982.50 EX VAT 3 Person R 2,729.81 EX VAT 10 Person R 1,885.40 EX VAT

  • Certification Type:Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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    Business Etiquette Course: Introduction

    It’s a minefield if you do not know the proper etiquette or protocol. Generally the dress code is formal, and conservative. Most companies adhere to this code, except of course the dot.com companies run by teenagers. As a manager or a personal assistant, you are required to know how to greet people from different countries with different cultures. All employees should know the holy days of other cultures and the rules on the exchange of gifts. Other etiquette is also taught in this course such as addressing people with titles and where your cell phone should be in a meeting.

    Business Etiquette Course :Course Outline

    As with the starting point of our course range, this is a soft skill and the most important soft skill you’ll ever learn. Everything in business revolves around relationships with other people and other companies, knowing how to conduct ourselves in written communication, communication over the telephone and our conduct when meeting and dealing with others is of utmost importance. We will also deal with business meetings, proper introductions, the handshake, and social gaffes. When dealing with international business opportunities, business etiquette becomes even more important as we need to take into account cultural differences, interruptions and have proper email and telephone etiquette. We aim to make our business etiquette workshop help participants to look and sound their best whatever the situation. To sum up the workshop in a nutshell, the objectives are: defining etiquette, effective introductions, and good impressions, using business cards effectively, dressing for success and identifying dress code. But there is much more to this workshop than the above. TIP: Making a great first impression. If you want to make a good first impression, you need to project the three C’s. Competence, confidence and credibility. Now that we’ve met and made a good impression we will teach participants the four levels of conversation and how all four levels of conversation are present before we begin talking business. If we do this successfully, the people we communicate with will know who we are, what we do in the company and how we feel about certain issues. We are building a foundation of trust by displaying the correct etiquette. In fact etiquette is so important; we teach the inns and outs of etiquette at business lunches to our participants over two modules. Another important point in etiquette is written communication especially the business email, we look at the different fields in an email, what they mean and determine when they should be used. Business English is more formal than English spoken at home or with friends, thus we teach the use of good grammar and language and also identify words and acronyms to be avoided. For example we would never, ever hash tag an email #YOLO. It would be unthinkable. We move on to discuss cellphone do’s and don’ts and how remarkably easy it is to get it wrong. All our modules close with case studies, but in this workshop the case study is particularly helpful, and by doing the case study and related activity we cement what we have learned into the minds of our participants. As we said earlier, we end off the workshop on dressing for success and styles of dress. To reserve your spot in this course please contact us at 011 882 8853 or 072 630 4789.

    Key outcomes of the course include:
    BOTI’s Program Outline

    Component 1: Starting Out
    • Activities to break the ice
    • Program Objectives
    • The Parking Area
    • Housekeeping matters and administration

    Component 2: Succession Planning Vs. Replacement Planning
    • Exactly what is Business Succession Planning?
    • Exactly What Is Replacement Planning?
    • Deciding Exactly What You Need
    • Differences Between

    Component 3: Preparing for the Planning Process
    • How to Gather Operational Data
    • Should You Establish a Committee?
    • How to Set Parameters for the Planning Process

    Component 4: Initiating Process
    • Choosing to Be a Mentor
    • formulate a Mission Statement
    • formulate a Vision Statement

    Component 5: The SWOT Analysis
    • Identifying Strengths
    • Identifying Threats
    • Identifying Opportunities
    • Identifying Weaknesses

    Component 6: Developing the Succession Plan
    • Prioritize Exactly What the Succession Plan Will Address
    • Set Objectives as well as Objectives
    • formulate a Strategy for Achieving Objectives

    • Draft the Plan
    Component 7: Executing the Plan
    • Choosing Your Final Approach
    • Assign Responsibility as well as Authority
    • Establish a Monitoring System
    • Identifying Paths

    Component 8: Gaining Support
    • Gathering Data
    • Evaluating as well as Adapting
    • Addressing Concerns as well as Issues

    Component 9: Controlling the Change
    • Developing a Change Management Plan
    • Providing useful Criticism
    • Implementing the Plans
    • Developing a Communication Plan
    • Encouraging Growth as well as Development

    Component 10: Overcoming Roadblocks
    • Common Hurdles
    • concentrating on Progress
    • Re-Evaluating Objectives

    Component 11: Reaching the End
    • Transitioning
    • How to Know When You’ve Achieved achievements
    • Wrapping it All Up

    Component 12: Concluding
    • Wise Men’s words
    • Assessment of Parking Area
    • Evaluations as well as Completion Of activity Plans
    • Key Learnings

    Business Etiquette Course: Course Duration

    1 day/s

    Who should attend: Business Etiquette Course

    This is a general employee course, also for managers.

    **Quote does not include Any Exam Fees (if applicable)

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