Conflict management training equips your teams to recognise, disclose and resolve workplace conflict before it costs you productivity, retention or reputation. BOTI’s accredited one-day course runs in-house or off-site across South Africa, blending real-world case studies, role-play and practical disclosure tools your staff apply immediately.

Whether you are an HR/L&D lead rolling out an ethics refresher, a business owner protecting your governance posture, or an operations manager tired of unresolved friction derailing delivery, this programme gives your people a repeatable framework for handling conflicts of interest and interpersonal conflict with confidence.

Need conflict management training for a team? Request a quote or a free 15-minute callback on 011-882-8853, and ask for our complimentary “Workplace Conflict Disclosure Checklist” to share with your managers.

Why conflict management training matters for SA organisations

Unmanaged conflict is expensive. Left unchecked, it drives lost production, absenteeism, attrition and — at its worst — litigation and regulatory exposure. For organisations in regulated sectors, an unmanaged conflict of interest can also become a governance and compliance failure.

BOTI’s conflict management training tackles both ends of the problem: the interpersonal conflict that erodes team performance, and the conflicts of interest that threaten ethical decision-making and corporate governance. The result is a culture of transparency, accountability and decisions made on merit rather than personal interest.

Course overview, duration and pricing

This is a practical, one-day workshop designed so the knowledge acquired is applied directly in the workplace.

Course outline: 9 practical lessons

The curriculum encompasses nine lessons that move from understanding through to applied, assessed competency:

1. Understanding Conflicts of Interest — definitions and business implications.
2. Situations and Examples — common scenarios and real-world case studies.
3. Recognising Personal Conflicts — self-reflection and warning-sign identification.
4. Disclosure of Conflicts — transparency principles, methods and timing.
5. Managing Conflicts Effectively — mitigation strategies and decision-making protocols.
6. Organisational Conflicts and Governance — corporate governance and codes of conduct.
7. Case Studies and Practical Application — group analysis and role-play simulations.
8. Ethical Leadership and Continuous Improvement — leadership modelling and action planning.
9. Final Assessment and Certification — comprehensive evaluation.

What your delegates will be able to do

• Identify conflicts of interest across different workplace contexts.
• Practise ethical disclosure techniques with confidence.
• Apply mitigation strategies to reduce legal and reputational risk.
• Make decisions based on merit rather than personal interest.

Why organisations choose this course

• Ethical decision-making through a deeper understanding of how conflicts arise.
• Transparency that builds trust among stakeholders.
• Risk mitigation that reduces legal and reputational exposure.
• Improved organisational culture and higher-quality decisions.
• Compliance with regulatory and governance requirements.

Conflict management for managers

Managers sit at the centre of most workplace conflict — they are expected to spot it early, address it fairly and model the right behaviour. Conflict management training for managers extends the core course with the leadership competencies needed to handle disputes between team members, manage emotionally charged conversations, and uphold disclosure standards without damaging relationships.

For managers and team leaders, effective conflict management means being able to:

• Intervene early — recognise the warning signs of escalating conflict before it affects delivery.
• Stay neutral — create an effective, non-defensive atmosphere where both parties feel heard.
• Separate position from need — get to the root cause rather than treating symptoms.
• Model disclosure — set the tone by handling their own potential conflicts of interest transparently.
• Resolve and follow up — agree practical solutions and confirm they hold.

Because managers carry both interpersonal and governance responsibilities, many BOTI clients pair this workshop with broader leadership development. Our Leadership and People Management Training Course embeds conflict resolution alongside delegation, motivation and performance management — ideal where conflict handling is one of several skills your management layer needs to strengthen.

Building a manager-led conflict culture

The goal is not to send conflict “up the chain” but to equip line managers to resolve it where it happens. When managers are trained to apply consistent disclosure and resolution protocols, conflict is handled faster, more fairly and far closer to the source — protecting both team morale and organisational integrity.

Who should attend

This course suits any professional who needs ethical decision-making competency, and is particularly valuable for:

• HR, L&D and compliance professionals.
• Managers, supervisors and team leaders.
• Staff in regulated industries or governance-focused roles.
• Procurement, finance and tender teams where conflicts of interest carry real risk.

How conflict management connects to your wider training plan

Conflict rarely sits in isolation. Organisations getting the most value combine this workshop with complementary skills across our Leadership & Management cluster:

• Conflict Resolution Training Course — a one-day deep dive using the Thomas-Kilmann conflict modes, the Agreement Frame and anger-management tools for resolving interpersonal disputes.
• Conflict Management and Negotiation Skills Training Course — a two-day programme adding negotiation strategy for teams that resolve high-stakes disagreements with clients, suppliers or internally.
• Leadership and People Management Training Course — broader management development for leaders who handle conflict as part of a wider remit.
• Browse all BOTI courses — 450 corporate training courses across leadership, HR, communication and compliance.

Funded and accredited training

Because BOTI delivers this as a QCTO-accredited occupational qualification (BOTI is a QCTO Quality Partner), qualifying spend can support your B-BBEE skills-development scorecard (the skills-development target is calculated as 6% of your leviable amount) and align with the Skills Development Levy you already pay (1% of payroll). Speak to us about structuring conflict management training within your annual Workplace Skills Plan. This is general guidance only, not financial or legal advice — confirm specifics with your B-BBEE verification agency or SDF.

Delivery options across South Africa

• In-house / on-site — most cost-effective for teams; tailored to your industry, policies and code of conduct.
• Off-site — scheduled in all major city centres including Johannesburg, Cape Town, Durban and Pretoria.
• Remote / virtual — for distributed teams.

Trusted by leading South African organisations including Sasol, Glencore and the City of Johannesburg, BOTI delivers practical, accredited corporate training built around your objectives.

Frequently asked questions

How long is BOTI’s conflict management training course?
The course runs for one day. It is designed so the knowledge and tools acquired can be applied immediately in the workplace, and concludes with a final assessment and certification.

Is the conflict management training accredited?
Yes. BOTI delivers it as a QCTO-accredited occupational qualification (Conflict Management, 210409) — BOTI is a QCTO Quality Partner — which means qualifying spend can also contribute toward your B-BBEE skills-development scorecard and align with your Skills Development Levy obligations.

Can the course be delivered in-house for our team?
Yes. BOTI delivers off-site or in-house in all major South African city centres, and remotely for distributed teams. In-house delivery can be tailored to your industry, governance framework and code of conduct.

Who should attend conflict management training?
Any professional needing ethical decision-making and conflict-handling competency — especially HR/L&D, managers and supervisors, and staff in regulated or governance-focused roles such as procurement, finance and tender teams.

Ready to train your team?

Request a quote or book a free 15-minute callback to scope conflict management training for your team. Call BOTI on 011-882-8853 or request a proposal via boti.co.za — and ask for our free “Workplace Conflict Disclosure Checklist” to roll out to your managers today.