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Quick Look Course Summary:The Professional Receptionist / PA Course
  • Next Public Course Date:

  • Length: 2 day(s)

  • Price (at your venue): 1 Person R 8,150.00 EX VAT 3 Person R 6,002.83 EX VAT 10 Person R 4,384.88 EX VAT

  • Certification Type:Accredited

  • Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.

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    The Professional Receptionist / PA Course: Introduction

    We offer a two day course for reception and personal assistant skills for those wishing to go into these fields as their careers and for those who already receptionists and personal assistants who wish to acquire more skills.

    The Professional Receptionist / PA Course :Course Outline

    DAY 1: Telephone Skills and Etiquette
    1. Introduction to Telephone Communication
    Importance of Professionalism
    Company Image
    Communication Styles
    Elements of Speech

    2. Customer Focus
    Being Friendly and Polite
    Needs and Benefits of Customer Service
    Cultivating a Service Attitude
    Assisting Customers
    Handling Difficult Clients

    3. Telephone Communication
    Techniques to communicate successfully
    Increasing Productivity
    Time Management

    4. Technology
    Telecommunication Technology
    Telephone Aids
    Telecommunication Tools

    5. Telephone Aids
    Hands Free
    Bridges and Conferencing

    6. Telephone Etiquette
    Do’s and Don’ts
    Transferring calls

    7. Dealing with Difficult Clients
    How to deal with difficult callers successfully
    Common Mistakes
    Delivering and receiving constructive feedback

    8. Incoming and Outgoing Telephone Calls
    Effective questioning techniques
    Establish the customer’s needs
    Listening skills and building rapport
    Creating a positive impression of the company

    9. Taking Messages
    Accuracy and Effectiveness
    Following up

    10. Practical Skills Application
    In class activity and action plan

    DAY 2: Business Etiquette and Protocol
    1. Introduction to Business Etiquette and Protocol
    Protocol guidelines
    Protocol in business

    2. Business Introductions
    Name tags
    Titles and Seniority

    3. Ethics
    Holy and National Days
    Business Cards
    Level of Communication
    Personal circumstances

    4. Protocol in Business
    General Guidelines
    Company Protocol
    Proper Behaviour
    Confidence and Body Language
    Being informed

    5. Forms of Address
    Etiquette for the Forms of Address

    6. Professional Image
    Time Concept
    Attitude and Emotions
    Dress Code

    7. Business Dress Codes
    Classic Styles and Colours
    Hairstyle, Make-up and Accessories
    Dress Codes as per occasion

    8. Meeting Protocol

    9. Cultural Contexting and Interactions
    Difference between High Context and Low Context
    Cultural Commonalities
    Gender Roles
    Non-verbal Communication
    Visual Aids

    10. Cultural Guidelines – Gifts
    Exchanging of Gifts
    Gift Policy Guidelines
    Presentation of Gifts

    11. Conversation
    Picking a Topic
    Sensitive Topics
    Cultural Diversity and Respect
    Listening Skills
    Do’s and Don’ts

    The Professional Receptionist / PA Course: Course Duration

    2 day/s

    Who should attend: The Professional Receptionist / PA Course

    This course is intended for receptionists and PA’s.

    **Quote does not include Any Exam Fees (if applicable)

    IMPORTANT ACTION: Do Not Wait To Improve Your Skills.  

    Book Now By Completing Online Booking Form / Customised Proposal or Obtain Approval For Your Already Received Customised Proposal

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