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Quick Look Course Summary:Handling Difficult People & Situations Training Course Course
Next Public Course Date:
Length: 1 day(s)
Price (at your venue): 1 Person R 4,475.00 EX VAT 3 Person R 3,161.91 EX VAT 10 Person R 2,352.94 EX VAT
Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Handling Difficult People & Situations Training Course Course: Introduction
- We like to call this course the Advanced Course in Communication, because dealing with difficult people requires an advanced skill set sometimes.
- Understanding the personalities of difficult people is an asset in any business but particularly in the customer service area of business.
Handling Difficult People & Situations Training Course Course :Course Outline
1. The Difficult People in Your Life
The Difficult Person in Your Life
Personality Profiles of Difficult People
2. How You See and Hear Difficult People
How I Contribute to the Problem
Preferences and World View
3. The Power of a Difficult Person
Degrees of Difficulty
Favourite Difficult Person
Getting Past the First Response
Go, No Go
4. Making a Plan and Finding the Words
Planning to Deal with Difficult People
Strategies for Dealing with Different Types
5. Leading a Difficult Customer to a Better Outcome
The LEAD Model
Deliver a Solution
Being the Difficult Person
Handling Difficult People & Situations Training Course Course: Course Duration
Who should attend: Handling Difficult People & Situations Training Course Course
This course is intended for anyone who works in client services or customer support.
**Quote does not include Any Exam Fees (if applicable)
IMPORTANT ACTION: Do Not Wait To Improve Your Skills.
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