Home / Accredited / QCTO Occupational Certificates / Occupational Certificate: Office Supervisor (SAQA I.D. 118740; NQF Level 5; Credits: 240)
Quick Look Course Summary:Occupational Certificate: Office Supervisor (SAQA I.D. 118740; NQF Level 5; Credits: 240)
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Length: 25 day(s)
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Price (at your venue): 1 Person R 68,977 EX VAT 3 Person R 42,098 EX VAT 10 Person R 29,440 EX VAT
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Certification Type:Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
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Occupational Certificate: Office Supervisor (SAQA I.D. 118740; NQF Level 5; Credits: 240)
Office supervisors who plan, organise, lead and control their office – recruitment, scheduling, coaching, conflict, compliance and financial controls – to a national standard.
The step from good administrator to supervisor is where many offices lose their best people. Promoted for their accuracy, new supervisors are suddenly expected to schedule work, coach staff, handle conflict and keep the office compliant, usually with no training at all. The Occupational Certificate: Office Supervisor (SAQA ID 118740, NQF Level 5, 240 credits) is the office supervisor qualification built for that step.
Office supervisors plan, organise, lead and control the functions of an office, and are usually the first level of management for personnel clerks, filing clerks and data capturers. The qualification builds on office administration and adds the management practice a supervisor needs. It is registered on the Occupational Qualifications Sub-framework (curriculum 334101-000-00-00), with the Services SETA as Development Quality Partner. BOTI delivers the knowledge modules (75 credits) and practical skill modules (75 credits) in 25 contact days of facilitated training. The work experience modules (90 credits) are completed in the learner's own workplace: supporting recruitment and discipline, scheduling work inside and outside the department, coaching the team, resolving conflict and running the office's internal and financial controls.
Enrol by 31 December 2026. The qualification's registration ended on 31 December 2025 and it is in teach-out: learners enrolled by then have until 31 December 2029 to complete and be awarded it. BOTI remains accredited to deliver it.
Why this course
For your organisation
- Supervisors who give planning support for recruitment, selection and disciplinary processes
- Work organised and coordinated with other units and departments
- Administrators coached and mentored on the job, with conflicts and problems resolved early
- Compliance with regulations and company procedures, and basic financial controls and reporting in the office
- A national NQF Level 5 qualification in which 90 of the 240 credits are earned in your own office
For your delegates
- A full NQF Level 5 qualification certified by the QCTO
- Confidence to lead the team they already work with
- Supervision skills practised on real office situations
- Recognition of prior learning (RPL) where they already have the experience
What delegates will be able to do
- Provide planning support for recruitment, selection and disciplinary processes
- Organise and coordinate work activities within and outside the department
- Coach and mentor personnel clerks, filing clerks and data capturers
- Handle internal communication in an office environment
- Handle conflicts and solve problems in the office
- Ensure compliance with regulations and company procedures
- Perform financial controls and reporting in an office environment
Who should attend
Supervisors, and administrators moving into supervision, who oversee personnel clerks, filing clerks, data capturers and other office staff, and people who want to strengthen their leadership and management skills in an office environment. SAQA describes the qualification as suitable both for new entrants and for people already working in a range of office administration functions. Entry requirement: an NQF Level 4 qualification; recognition of prior learning (RPL) can give access to learners who do not hold it, and there are no additional legal or physical requirements. Each learner needs a workplace where the work experience modules can be completed.
Course outline
Days 1-25 – Facilitated training: knowledge modules (75 credits) and practical skill modules (75 credits)
Knowledge modules
- KM-01 Role, Functions and Fundamentals of Office Supervision (NQF 5, 25 credits)
- KM-02 Communications (NQF 5, 25 credits)
- KM-03 Internal Controls in an Office Environment (NQF 5, 25 credits)
Practical skill modules
- PM-01 Provide Planning Support on Recruitment, Selection and Disciplinary Processes of an Organisation (NQF 5, 10 credits)
- PM-02 Organising and Coordinating Work Activities (NQF 5, 10 credits)
- PM-03 Coaching and Mentoring of Personnel Clerks, Filing Clerks and Data Capturers in an Office Environment (NQF 5, 10 credits)
- PM-04 Handle Internal Communications within an Office Environment (NQF 5, 15 credits)
- PM-05 Handle Conflicts and Solve Problems within an Office Environment (NQF 5, 10 credits)
- PM-06 Handle Compliance to Regulations and Company Procedures (NQF 5, 10 credits)
- PM-07 Perform Financial Controls and Reporting in an Office Environment (NQF 5, 10 credits)
In your workplace: work experience modules (90 credits)
Work experience in the learner's own office
- WM-01 Recruitment, Selection and Discipline Maintenance Support (NQF 5, 10 credits)
- WM-02 Scheduling and Coordination of Various Activities in and Outside Own Department (NQF 5, 15 credits)
- WM-03 Coaching, Mentoring and Team Building (NQF 5, 10 credits)
- WM-04 Communications (NQF 5, 25 credits)
- WM-05 Conflict Resolution in an Office (NQF 5, 10 credits)
- WM-06 Office Internal Controls (NQF 5, 10 credits)
- WM-07 Office Financial Controls (NQF 5, 10 credits)
Assessment and certification
Internal assessment and workplace evidence
- Assignments, projects, practical assessments, case studies, written assessments and portfolios
- BOTI assesses each knowledge and practical skill module against the internal assessment criteria in the QCTO curriculum and records the result on a statement of results
- Completed workplace activities recorded in a record of work experience
External Integrated Summative Assessment (EISA)
- Conducted through the Chemical Industries Education and Training Authority (CHIETA), which SAQA lists as the QCTO's Assessment Quality Partner for this qualification
- Focuses on the seven exit level outcomes, from recruitment and disciplinary support to financial controls and reporting
- Entry needs statements of results for all knowledge and practical skill modules and a record of completed work experience
- Learners found competent receive their certificate from the QCTO
How it is delivered
25 contact days of facilitated training, 08:30-16:00, in person at your offices anywhere in South Africa, at BOTI's venue in Sunningdale, Johannesburg, or live online. One learner or a group of up to about 20. The work experience modules (90 credits) run in the learner's own workplace alongside their job, so the full qualification takes longer than the contact days. Learner material is included. New learners must be enrolled by 31 December 2026 and must complete by 31 December 2029.
What our clients say
“The training was practical, engaging and relevant to our workplace environment, providing participants with valuable knowledge and practical skills that could be applied in their respective roles.”
“The training went well, and judging by the feedback from the evaluation forms we received, we were impressed by the knowledge of the facilitator and the quality of training overall.”
“The feedback received from them was great. The material was easy to understand, and the trainer was very patient and friendly.”
Enrol or ask a question
Frequently asked questions
Can we still enrol new learners?
Yes, until 31 December 2026. The qualification is in teach-out: learners enrolled by then have until 31 December 2029 to complete it. No replacement occupational certificate has been registered, so speak to us before the closing date, or ask about BOTI's accredited programmes that stay open after 2026, such as the Further Education and Training Certificate: Business Administration Services (SAQA ID 61595) and the Further Education and Training Certificate: Generic Management (SAQA ID 57712), both at NQF Level 4 and open for enrolment until 30 June 2028.
Is this an accredited qualification?
Yes. It is a full occupational qualification registered by SAQA (ID 118740, NQF Level 5, 240 credits), and BOTI is accredited by the QCTO to deliver it under accreditation 07-QCTO/SDP210524100635. The QCTO issues the certificate once the learner is found competent in the external assessment.
What are the entry requirements?
An NQF Level 4 qualification. Recognition of prior learning (RPL) can give access to learners who do not meet the formal requirement. There are no additional legal or physical requirements.
Can you run the contact days at our offices?
Yes. The contact days can run at your premises anywhere in South Africa, at BOTI's venue in Sunningdale, Johannesburg, or live online. The work experience modules are completed in the learner's own office, with the team they supervise.
How many learners can we enrol?
From one learner to a group of about 20 per class. The price per learner drops as the group grows – see the price table, or ask us for a quote.
Is there a shorter, non-accredited option?
Yes. For supervisory skills without a qualification, ask about BOTI's non-accredited Supervisory Skills for Team Leaders course. The Occupational Certificate: Office Administrator and the Occupational Certificate: Management Assistant cover the administrative roles a supervisor leads.
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