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- Develop a Plan to Enhance Team Performance (Unit Standard 13912)
Develop a Plan to Enhance Team Performance (Unit Standard 13912)
First-line managers who understand themselves and their team well enough to head off conflict and put a workable plan in place to lift team performance.
Most supervisors are promoted because they were good at the job, not because anyone taught them how a team behaves. This accredited team performance training gives first-line managers that understanding. It covers unit standard 13912, Apply knowledge of self and team in order to develop a plan to enhance team performance (NQF Level 3, 5 credits), aligned to the Further Education and Training Certificate: Business Administration Services (SAQA ID 61595).
Delegates start with themselves: their role in the organisation, their strengths and weaknesses, and how they come across in their position. They then study the dynamics of the group they manage – roles, relationships, norms and how decisions really get made – and practise a range of strategies for dealing with conflict that grows out of personal differences and group dynamics, before it damages the work.
On the third day each delegate builds a practical action plan to improve the performance of their own team, using what they have learnt about themselves and their people. The course ends with BOTI's accredited assessment; delegates found competent earn the unit standard's 5 credits.
Why this course
For your organisation
- First-line managers who understand team dynamics instead of reacting to them
- Conflict picked up and handled early, inside the team
- A written improvement plan for each delegate's team, ready to implement
- Accredited credits for supervisors on a management development path
For your delegates
- Insight into your own strengths, weaknesses and working style
- A set of strategies for preventing and handling team conflict
- A performance improvement plan for your own team
- 5 credits at NQF Level 3 when found competent
What delegates will be able to do
- Describe your role in the organisation and how it links to the work of your business unit
- Assess your own strengths, weaknesses and working style in your current position
- Analyse the dynamics of your team: roles, relationships, norms and decision making
- Recognise early signs of conflict caused by personal differences or group dynamics
- Choose and apply suitable strategies to prevent or resolve conflict in the team
- Identify where the team's performance falls short and why
- Develop and present a practical action plan to lift team performance
Who should attend
Team leaders, supervisors, first-line managers, section heads and managers of small businesses – anyone at the first level of management with people reporting to them, whether in a small business or in a section, department or cost centre of a larger organisation. The unit standard has open access; delegates should be competent in communication and mathematical literacy at NQF Level 2.
Course outline
Day 1 – Knowing yourself in your role
Your role in the organisation
- The structure of your organisation and your business unit: section, department or cost centre
- Your position, reporting lines and responsibilities
- What it means to be the first level of management
- How your role contributes to organisational goals
Knowing yourself as a worker
- Personal strengths and weaknesses
- Working style and personality preferences
- Values and attitudes and how they show at work
- Self-assessment and feedback from others
Managing yourself as a team leader
- Managing your own behaviour and emotions under pressure
- How your team sees you in your role
- Personal development priorities
Day 2 – Team dynamics and conflict
Group and team dynamics
- Stages of team development
- Team roles and how they balance one another
- Group norms, cohesion and communication patterns
- How groups make decisions
- Analysing the dynamics of your own team
Where team conflict comes from
- Personal differences: style, values, culture and expectations
- Group dynamics: roles, status, competition and cliques
- Early warning signs of conflict
- The cost of unresolved conflict to the team
Strategies for dealing with conflict
- Conflict-handling styles and when to use each
- Preventing conflict with clear roles and agreements
- Facilitating a conversation between team members
- Role play on realistic team scenarios
Day 3 – Planning to enhance team performance
Diagnosing team performance
- Measures of team performance
- Identifying performance gaps and their causes
- Using what you know about yourself and your team
Building the action plan
- Setting improvement objectives
- Actions, responsibilities, resources and timelines
- Involving the team in the plan
- Monitoring and reviewing progress
Presentation and assessment
- Presenting your plan for feedback
- Assessment guidance and the accredited assessment against unit standard 13912
- Close and evaluation
How it is delivered
Three days, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20. Learner material, self-assessments, role plays and assessment guidance included. Quotes exclude any exam fees, where applicable.
What our clients say
★★★★★ 4.8 on Google from 790+ reviews · word-for-word quotes from signed letters of reference, from clients on this and/or related BOTI courses
“The facilitator was excellent and took time to ensure that the employee understood the content and was able to apply the learning in order to develop the portfolio of evidence.”
“The training was well received and we were impressed by the knowledge of the facilitators and the quality of overall training.”
“The training went well, and judging by the feedback from the evaluation forms we received, we were impressed by the knowledge of the facilitator and the quality of training overall.”
Frequently asked questions
Is this course accredited?
Yes. It covers unit standard 13912 with 5 credits, aligned to the Further Education and Training Certificate: Business Administration Services. Delegates found competent in the accredited assessment earn the credits.
Are there entry requirements?
The unit standard has open access. Delegates should be competent in communication and mathematical literacy at NQF Level 2.
How is this different from Operate in a team?
Operate in a team (unit standard 8420, NQF Level 2) is for team members. This course is for the person who manages the team: it adds self-knowledge, team dynamics, conflict strategies and a plan to lift the team's performance.
Can you run it at our offices?
Yes. We train at client premises anywhere in South Africa, at a BOTI venue or live online, for one delegate or a group of up to 20.
Can the course use our own team situations?
Yes. Each delegate works on their own team throughout, and the facilitator can build your workplace scenarios into the role plays. The outcomes and assessment follow the unit standard.
Related courses
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