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Beat Your Competition with Call Center Training Training Course
Develop a Top Performing call Centre Today! Phone abilities are a highly important tool to have in a worker ability-set, as well as Call Center Training (Call Center Training Program Outline; Call Center Course; Call Centre Training Courses Cape Town, Johannesburg-throughout South Africa) can help supply those abilities. This particular program can help your delegates improve their particular phone abilities which will make them more confident, improve sales, as well as help gain brand new customers while retaining your current clients. A far more confident worker is also 1 that is happier, as well as happier staff members will produce happier customers.
Improve Competitiveness with a Slick Call Centre
Call Center Training will lower costs as it can reduce turnover. Delegates will discover the abilities to improve productivity as well as performance. This particular will produce a positive environment throughout your business as well as help impact the business as a whole. Evaluating metrics as well as coaching are also used to make sure the delegates are reaching their particular potential, as well as to keep their particular ability-set at a high level.
Recommended Prior Experience and Knowledge: Call Center Training Training Course
This course (Call Center Training Program Outline; Call Center Course; Call Centre Training Courses Cape Town, Johannesburg-throughout South Africa) will assist delegates in understanding: Call Center Training
For the Call Center Training Training Course it is advisable that you have the following experience/knowledge:
None, course conducted in English
Outline: Call Center Training Training Course
Johannesburg (Sandton), Cape Town, Durban, Port Elizabeth, Pretoria – South Africa
Key outcomes of the course (Call Center Training Program Outline; Call Center Course; Call Centre Training Courses Cape Town, Johannesburg-throughout South Africa) include:
BOTI’s Program Outline
Component 1: Starting Out
• Housekeeping matters and administration
• The Parking Area
• Activities to break the ice
• Program Objectives
Component 2: The Basics (I)
• Establishing a Call Strategy
• Defining Buying Motives
• Prospecting
• Training Example
• Assessment Queries
• Qualifying
Component 3: The Basics (II)
• Controlling the Call
• Getting Beyond the Gate Keeper
• Reporting
• Challenging Customers
• Assessment Queries
• Training Example
Component 4: Phone Etiquette
• Generating Rapport
• Preparation
• Effective Listening
• Speaking Clearly – Tone of Voice
• Training Example
• Assessment Queries
Component 5: Tools
• Utilizing Sales Scripts
• Self Assessments
• The Sales Dashboard
• Making the Script Your Own
• Assessment Queries
• Training Example
Component 6: Speaking Like a Star
• T= Task
• S = scenario
• A= activity
• Training Example
• Assessment Queries
• R = Result
Component 7: Kinds of Queries
• Open Queries
• Ignorant Redirection
• Closed Question
• Negative Redirection
• Multiple Choice Redirections
• Positive Redirection
• Assessment Queries
• Training Example
Component 8: Benchmarking
• Performance Breakdown
• Benchmark Metrics
• Benefits
• Training Example
• Implementing Improvements
• Assessment Queries
Component 9: Setting Objectives
• SMART Objectives
• Staying Committed
• The Significance of Objectives
• Overcoming Limitations
• Motivation
• Training Example
• Assessment Queries
Component 10: Essential Steps
• 6 achievements Factors
• The ability of Telephone Persuasion
• Telephone Selling Techniques
• Training Example
• Assessment Queries
• Staying Customer Focused
Component 11: Closing
• Knowing When It Is Time to Close
• After the Sale
• Maintaining the Relationship
• Training Example
Concluding• Closing Techniques
• Assessment Queries
Component 12: Concluding
• Wise Men’s words
• Assessment of Parking Area
• Evaluations as well as Completion Of activity Plans
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