Quick Look Course Summary:Administrative Support Administrative Support Course
Next Public Course Date:
Length: 1 day(s)
Price: 1 Person R 3,982.50 EX VAT 3 Person R 2,729.81 EX VAT 10 Person R 1,885.40 EX VAT
Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
Administrative Support Administrative Support Course: Introduction
If you are the super organised person in your family, or in your working capacity and cannot resist having order in your workspace, we have the course for you. Administrative skills are essential to any business
Administrative Support Administrative Support Course :Course Outline
This workshop follows on from Organization Rules! and the ten essential soft skills needed in the office environment. Once participants learn about organization in the Administrative Office Procedures workshop, this workshop becomes indispensable as the workshop in Administrative Support teaches participants skills to increase their productivity and efficiency, thereby becoming an asset to any company. We begin the workshop by identifying the channels of information that need to be processed and organized; for example email. TIP: The READ method which we teach to workshop participants, works especially well for emails. The workshop at takes an in-depth look at organizing the administrative office. We teach our participants 8 valuable skills in Administrative Support. We give the reader the highlights in this article. First we teach strategies for organising electronic files, and then we teach participants how to create a filing system for paper trails. In addition we look at etiquette when leaving voice mail, a sadly overlooked skill in offices worldwide. The workshop will enable participants to organize their environments. What should be on your desk? What should not be? How to create flowcharts and organise trays. We then move on to the office diary and the finer points of scheduling and prioritizing. A bonus skill taught in this workshop are the basics of project management, including the five principles of project management such as; initiating; planning; executing; monitoring and closing. To further the participants skills we work on project stakeholders; how to deal with work break down structures and a communication plan. All of this is still just a fraction of what project management offers. Another skill we teach is effective time management; we teach the skills necessary to develop the discipline it takes to have good time management skills. Our participants are also taught how to keep others on track using production management skills, including maintaining schedules and negotiating timeframes. Following on this we teach participants the secrets to staying on track, how to get it done on time, what to prioritize and what to anticipate. We teach work shoppers goal setting and both the WRAP method and the DART method. How to handle special tasks is a necessary skill, we teach participants how to arrange large meetings using the FAST system and other skills such as travel arrangements. We take a look at verbal skills and teach participants the difference between listening to reply versus listening to understand. Another skill is how to ask open ended questions. This workshop also touches on non verbal skills and body language basics. We round off the workshop with two important skills; empowering oneself through assertiveness and conflict resolution, the 4-D technique to apply in difficult situations and lastly, taking care of ones own physical and mental wellbeing at work.
Administrative Support Administrative Support Course: Course Duration
Who should attend: Administrative Support Administrative Support Course
This course is intended for Administrative personnel.
**Quote does not include Any Exam Fees (if applicable)
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