Manager Management

Duration: 1 Day

Introduction

Manager Management takes a special type of leader. This workshop will expand your participant’s knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.

Course Outline:

Module 1: Getting Started

• Workshop Objectives

Module 2: Grooming a New Manager

• Set Specific Goals
• Authority (What They Can and Can’t Do)
• Create a Shared Vision
• The More they Learn, the More Responsibility They Get
• Case Study
• Module 2: Review Questions

Module 3: Measuring Performance

• Staying Within Their Budget
• Setting Measurable Objectives
• Skip Level Feedback
• Collaborate on Criteria to be Evaluated
• Case Study
• Module 3: Review Questions

Module 4: Motivating Managers

• Provide the Needed Resources
• Bonuses and Incentives
• Give Credit for Good Work
• Keep Them Challenged
• Case Study
• Module 4: Review Questions

Module 5: Signs of Poor Management

• Missed Deadlines
• Team Turnover
• Losing Customers
• Little or No Growth
• Case Study
• Module 5: Review Questions

Module 6: Trust Your Team of Managers

• Do Not Micromanage
• Promote Open and Honest Communication
• Reward Initiative
• Trust, But Verify
• Case Study
• Module 6: Review Questions

Module 7: When an Employee Complains about their Manager

• Keep the Information Confidential
• Gather Information From Both Sides
• Coach or Delegate the Solution
• Follow-up with the Manager or Employee
• Case Study
• Module 7: Review Questions

Module 8: Coaching and Mentoring (I)

• Writing Performance Reviews
• Provide Clear and Timely Feedback
• Praise in Public, Criticize in Private
• Make Sure Your Door is Always Open
• Case Study
• Module 8: Review Questions

Module 9: Coaching and Mentoring (II)

• Offer Advice, Not the Solution
• Create a Supportive Environment
• Building Ownership
• 360 Degree Feedback
• Case Study
• Module 9: Review Questions

Module 10: When Do You Step In?

• Unsafe or Dangerous Events
• Legal Ramifications
• Severe Financial Costs
• Repeated Failures after Coaching Has Occurred
• Case Study
• Module 10: Review Questions

Module 11: Remember These Basic Qualities

• Express Confidence in Their Abilities
• Practice What you Preach
• Have an Open Door
• Their Success is Your Success
• Case Study
• Module 11: Review Questions

Module 12: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Who is this course suitable for?

This course is suitable for Junior, Middle and Senior Managers who manage a team or teams of managers.