Home / Non-Accredited / Workplace Essentials & Personal Effectiveness / 10 Soft Skills You Need (1 day)
Quick Look Course Summary:10 Soft Skills You Need (1 day)
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Length: 1 day(s)
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Price (at your venue): 1 Person R 5,654 EX VAT 3 Person R 3,982 EX VAT 10 Person R 2,954 EX VAT
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Certification Type:Non-Accredited
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Locations & Venues: Off-site or in-house. We train in all major city centres throughout South Africa.
Ten Soft Skills You Need – self-paced online, 6 months’ access: R750 per learner (ex VAT); teams of 10 or more pay less.
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10 Soft Skills You Need (1 day)
Delegates build the ten personal skills that make technical ability count at work, and leave with a plan for the two they most need.
Technical skills get people hired; soft skills decide how well they perform once they are there. When collaboration, accountability or client contact keep falling short, the gap is usually communication, attitude or adaptability rather than knowledge. This soft skills training covers ten of those skills in one focused day.
Delegates work through communication, teamwork, problem solving, time management, attitude, work ethic, adaptability, self-confidence, learning from criticism and networking. Each skill gets a short explanation, a case study and a practical exercise, so delegates practise rather than only discuss. The day opens with what soft skills are, why they can be learned, and how empathy and professionalism sit underneath all ten.
Because the skills apply in any role and any industry, the course suits new hires and graduates as well as experienced specialists, and works well as a common baseline for a whole team. Delegates rate themselves on all ten skills and leave with a development plan for the two that matter most in their role.
Why this course
For your organisation
- A shared baseline of workplace behaviour across teams
- Better collaboration between technical and non-technical staff
- New hires who settle in and contribute sooner
- Staff who take feedback well and adapt to change
For your delegates
- A practical grasp of ten skills employers value
- An honest self-rating against all ten
- More confidence in communication, teamwork and networking
- A development plan for your two priority skills
What delegates will be able to do
- Explain what soft skills are and why they can be learned
- Communicate clearly using verbal, non-verbal and listening skills
- Contribute to a team by understanding roles and the whole process
- Solve everyday problems by defining them and weighing alternatives
- Schedule and prioritise work and manage distractions
- Show the attitude and work ethic that build trust
- Adapt to changes in processes and in people
- Accept criticism, learn from it and move on without grudges
- Build self-confidence and a professional network
Who should attend
Anyone, in any role or industry. It is particularly useful for new hires, graduates and interns, frontline and customer-facing staff, technical specialists who want to work better with others, and teams that want a common standard for how they work together.
Course outline
Day 1 – Ten skills for work
What soft skills are
- Soft skills compared with technical skills
- Empathy and emotional intelligence
- Professionalism at work
- Learned versus inborn traits
- Self-rating on the ten skills
Skills 1-2: communication and teamwork
- Verbal, written and non-verbal communication
- Listening, openness and honesty
- Knowing your role and your team's capabilities
- Understanding the whole process, not just your part
- Getting a team into flow
Skills 3-4: problem solving and time management
- Defining the problem
- Generating and evaluating alternatives
- Implementing and re-evaluating
- Scheduling and prioritising
- Managing distractions and the limits of multitasking
Skills 5-7: attitude, work ethic and adaptability
- Knowing what you are working for
- Building trust through reliability
- Balancing care for others with care for yourself
- Letting go of 'the way we have always done it'
- Adapting to new processes and new people
Skills 8-10: confidence, criticism and networking
- Traits of confident people and a self-questionnaire
- Building your own confidence and building up others
- Listening to criticism with an open mind
- Analysing feedback and clearing the air
- Networking: finding shared interests, reaching out and knowing when to step back
Putting it into practice
- Case studies across all ten skills
- Choosing your two priority skills
- Personal development plan
- Evaluation and close
How it is delivered
One day, 08:30-16:00. In person at your offices anywhere in South Africa, at a BOTI venue, or live online. One delegate or a group of up to 20; case studies matched to your sector on request. Workbook, self-rating sheet and a development plan included. We deliver it at your offices in Johannesburg, Pretoria, Durban, Cape Town and anywhere else in South Africa, at a BOTI venue in Johannesburg, or live online for teams in different places.
What our clients say
“BOTi has consistently and expertly delivered quality training services in respect of our Soft Skills requirements. We feel confident in recommending BOTI as a training services provider par excellence.”
“The course was efficiently scheduled and planned around our timetable. We were impressed by both the quality of training and the Facilitators.”
“We have been very impressed with their service and rollout of the training.”
Frequently asked questions
Can you run this course at our offices?
Yes. Most groups are trained at the client's premises anywhere in South Africa; we can also host it at a BOTI venue or deliver it live online.
How many people can attend?
From one delegate to groups of about 20. The price per delegate drops as the group grows – see the price table, or ask us for a quote.
Is it accredited?
No. It is a non-accredited short course and delegates receive a BOTI certificate of attendance.
Is it suitable for new staff and graduates?
Yes. It works well inside induction and graduate programmes, and equally as a refresher for experienced teams.
Can we go deeper on some of the skills?
Yes. In-house groups can weight the day towards the skills they need most, and several of the ten have their own BOTI course – for example Mastering Emotional Intelligence, Essential Time Management Skills and Critical Thinking.
Can you run this course in Johannesburg, Cape Town or Durban?
Yes. We train on site at your offices in Johannesburg, Pretoria, Durban, Cape Town and across South Africa, at a BOTI venue in Johannesburg, or live online so a team spread over several offices can attend together.
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